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Anamaria
tagDiv Staff

Hello @Naijaloop,

Can you provide more details about your issue with screenshots and the link to your website?

Thank you!

Anamaria
tagDiv Staff

Hello,

Please check the answer from this topic -> https://forum.tagdiv.com/topic/two-menus-in-mobile-mode/

Thank you!

Anamaria
tagDiv Staff

Hello,

To remove the sign-in/join from the header you can do it with tagDiv Composer => https://www.screencast.com/t/Y5j6ArY8Ug , select the element, and with right-click, you can delete it => https://www.screencast.com/t/GshM3Q3nwDv r using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG
The same steps are for all elements added with tagDiv Composer.
You can edit the color here -> https://i.imgur.com/FqAPGjC.jpg for the text.
You can try to use the option Drop More for desktop -> https://i.imgur.com/l7kebvO.png
or you need to use a custom code css to do the menu like that.

Thank you!

Anamaria
tagDiv Staff

Hello,

This modal is an ad https://i.imgur.com/ciTK3Dj.png Did you add a code for an ad in the sidebar?
Also, please disable the WP Bakery plugin and check if the problem persists.

Thank you!

Anamaria
tagDiv Staff

Hello,

For reCAPTCHA, you can change the score here -> https://imgur.com/PPi2IuD
For Facebook log in, did you set this APP ID -> https://forum.tagdiv.com/how-to-generate-facebook-app-id/?

Thank you!

Anamaria
tagDiv Staff

Hi,

Please edit the homepage and check if it is the page id in the modal popup.

Thank you!

Anamaria
tagDiv Staff

Hi,

The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

Anamaria
tagDiv Staff

Hello,

Even this type of problem was not signaled, do you have an option for two-factor authentication set somehow on the links? Please let me know the results.

Thank you!

Anamaria
tagDiv Staff

Hi,

Did you have checked the console? This works only when you are logged in or when you edit.
You can what files have been modified here, in the package downloaded from Themeforest -> https://i.imgur.com/2MCvLAh.png

Thank you!

Anamaria
tagDiv Staff

Hello Ken,

The login is the element Header login https://i.imgur.com/bjzlveX.png to prevent the emails please check this guide https://movableink.com/blog/how-to-prevent-emails-from-going-to-spam
You can change the score here https://i.imgur.com/PPi2IuD.png

Thank you!

Anamaria
tagDiv Staff

Hi,

I see it.
I think I know what the problem is, the cache plugin does not recognize the update or publish command to clear the cache, like the update button in WordPress. But now, what I can say is to do a test without the plugin cache and see if it appears.
Please let me know the results.

Thank you!

Anamaria
tagDiv Staff

Hi,

I checked on my end, and for me, the UI looks well, as normal -> https://i.imgur.com/S0Zu9nC.png
Did you make a test using only tagDiv plugins?

Thank you!

Anamaria
tagDiv Staff

Hello,

You have set an offset on the block -> https://i.imgur.com/vw1ZAz1.png, let that field empty.

Thank you!

Anamaria
tagDiv Staff

Hi,

The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

Anamaria
tagDiv Staff

Hi,

The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

Anamaria
tagDiv Staff

If you check I have the latest version of the theme and for me works like a charm.

Anamaria
tagDiv Staff

Hi,

The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png
I did a lot of tests, and for me and my colleague’s work, but maybe you have some plugins, or a strong cache. Purge the cache a few times.

Thank you!

Anamaria
tagDiv Staff

Hi,

This block is available in Single Post Templates where was used, but in the new template, this template is removed -> https://i.imgur.com/Y3xBVxz.png
You can import from Cloud Library on your page -> https://i.imgur.com/056P42f.png-> https://i.imgur.com/Xwb3E5T.png. The block will be set at the bottom page content, but you can move it where you want, select the row => https://i.imgur.com/ddupL4m.jpg

Thank you!

Anamaria
tagDiv Staff

Hello,

You can import a template for the homepage, or you can create one from scratch -> https://forum.tagdiv.com/homepage-how-to-build-and-set-it/
Also, to display the posts you can use the Flex Block or Big Grid Flex and filter the blocks.
If you don’t mean this please give me more details, and screenshots.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Anamaria
tagDiv Staff

Hello,

This is a block, not a homepage template https://i.imgur.com/iXp8igj.png, so please first import a homepage template.
You can import from Cloud Library on your page -> https://i.imgur.com/056P42f.png-> https://i.imgur.com/Xwb3E5T.png. The block will be set at the bottom page content, but you can move it where you want, select the row => https://i.imgur.com/ddupL4m.jpg

Thank you!

Anamaria
tagDiv Staff

Hello,

I checked and seems now the ad is working -> https://i.imgur.com/PQ9z1vm.png

Thank you!

Anamaria
tagDiv Staff

Hello,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually on a staging https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Anamaria
tagDiv Staff

Hi,

1. The header is a page made with tagDiv composer, and that page is set in the modal popup element -> https://forum.tagdiv.com/modal-popup/, so please edit it and after you can change the logo like in this guide https://forum.tagdiv.com/add-logo-newspaper/
2. Please make sure that you have posts in the category that you add.
Also, edit the template with the tagDiv Composer and make sure there is no offset. Let the field offset be empty with no space and no value! Read more about it here: https://forum.tagdiv.com/offset-feature/

Thank you!

Anamaria
tagDiv Staff

Hello,

The option to turn them off can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

Anamaria
tagDiv Staff

Hi,

You can use the Ad Box then. The ad box has 3 sections for ads: using theme panel ads -> https://i.imgur.com/KFa9ibl.png, using images/banners -> https://i.imgur.com/MfAPTaE.png and custom code -> https://i.imgur.com/2rh8SuD.png save it and will appear on the post (you can set a shortcode like a shortcode from adrotate plugin or other plugins).

Thank you!

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