Hello,

Please provide the link to your website.

Thank you!

Hello Maria,

Please provide more details about your issue.

Thank you!

Hello,

The last version is 12.3, please download it from Theme Forest account.
What error do you have when you try to import a template?

Thank you!

Hi,

It will be updated these days and it will be solved then.

Thank you!

Hello,

Are you referring to have multiple authors or the design?
You can set the author using the Molongui plugin https://forum.tagdiv.com/adding-multiple-authors-articles/

Thank you!

Hello,

You need to do this -> https://www.screencast.com/t/wUIi2uaeIo This is how was implemented

Thank you!

Hello,

We can take a look at this and investigate why it is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cpanel URL and credentials
– license certificate
– a link to this topic in order to identify you

Thank you!

Hello,

We can take a look at this and investigate why it is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cpanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hi,

Yes, you can use the same key on two websites.
The limit is one live website and a testing/staging website if needed. So you can assign the key to two websites only, that is the limit.

Thank you!

Hi,

We understand your point of view, but that option will not show you any ads, they will all be hidden.
I understand that for you it is not useful, but for other users it is.

Thank you!

Hi,

Please try to solution from here https://stackoverflow.com/questions/63394905/how-to-bring-twitter-tweet-with-twitter-card-to-work/63396663#63396663

Thank you!

Hi,

Please set the permalinks to plain.
Also, here it seems you use a plugin for authors-> https://i.imgur.com/Q4XdfmO.png how you added multiple authors?

Thank you!

Hi,

Your image is very small -> https://i.imgur.com/IRz2pSI.png
Please set an image size like 1920 x 1080 pixels

Thank you!

Hello,

Please check this video -> https://www.screencast.com/t/1OjhFvX5
Also, please note the WP Bakery plugin is in conflict with tagDiv Composer, and tagDiv Cloud Library.

Thank you!

Hi,

Please make sure the links contain the https://www -> https://i.imgur.com/HmZoVWp.png

Thank you!

Hello,

In the post, you can use lockers -> https://forum.tagdiv.com/lockers/
tagDiv Partial Locker -> Hides content below the block behind a locker -> https://i.imgur.com/Yv4pQ19.png
tagDiv Section Locker -> Hides content inside the block behind a locker -> https://i.imgur.com/p8Az6ub.png
The shortcodes tagDiv Section Locker and tagDiv Partial Locker are available in the Gutenberg editor -> https://i.imgur.com/F4IsGQf.jpg you can use them inside posts.
For pages, you can assign a plan on the row, to hide the content -> https://i.imgur.com/D1KiMDj.png

Thank you!

Hello,

Those are warnings, so you shouldn’t worry. I saw that some come from a featured image plugin, please deactivate it and see if the ones from the theme still appear.
Also, make sure that you have the latest version of theme 12.3

Thank you!

Hello,

The mobile menu is the same, it has the same settings, and you can set only different menus.
Please let me know what you want to achieve.

Thank you!

Hello,

To remove the sign-in/join from the header you can do it with tagDiv Composer => https://www.screencast.com/t/Y5j6ArY8Ug , select the element, and with right-click, you can delete it => https://www.screencast.com/t/GshM3Q3nwDv r using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG
The same steps are for the date and button.

Thank you!

Hi,

Please ask your host, this error is related to the sever.

Thank you!

Hi,

I checked and you have this error -> https://i.imgur.com/cNTgG3a.png
To solve it please check this article https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
Also, please check if you have the mobile theme plugin activated, if yes, please disable it.

Thank you!

Hello,

Please check this article https://kinsta.com/blog/500-internal-server-error/
Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ you can try to double the wp memory limit, and please make sure you do not have a plugin conflict.

Thank you!

Hi,

You can remove the Single Post Author Box using Edit with tagDiv Composer with a right-click you can delete => https://i.imgur.com/BnhhxVh.png , or selecting the element and with drag & drop place into the deleting red zone from the bottom right of the page => https://i.imgur.com/vkQVCjn.jpg the same for comments.

Thank you!

Hello Alessandro,

1. Please let me know where on the page you have set and please provide the link to your website. Do you use the module popup?
2. Please let me know the type of ad. If the ads are auto ads, then you need to add the code between head tags, this can be set in our theme in Theme Panel -> Analytics/Js Codes. Example: https://prnt.sc/1tju9qf -> https://prnt.sc/10jk7fq, the code needs to be set only once per page -> https://www.wpbeginner.com/beginners-guide/how-to-add-google-adsense-to-your-wordpress-site/
3. For this you need to use custom CSS to change it -> .td-adspot-title
{
font-family: Lato;
}
Set the code in Theme Panel ->Custom code -> Custom CSS

Thank you!

Hello,

In the post, you can use
tagDiv Partial Locker -> Hides content below the block behind a locker -> https://i.imgur.com/Yv4pQ19.png
tagDiv Section Locker -> Hides content inside the block behind a locker -> https://i.imgur.com/p8Az6ub.png
The shortcodes tagDiv Section Locker and tagDiv Partial Locker are available in the Gutenberg editor -> https://i.imgur.com/F4IsGQf.jpg you can use them inside posts.
For pages, you can assign a plan on the row, to hide the content -> https://i.imgur.com/D1KiMDj.png

Thank you!