Hello,

Did you migrate the website?
A plugin conflict causes the problem; the plugin is Insert Post Ads.

Thank you!

Hi,

I’m glad the problem is solved.

Have a great weekend!

Hello,

It seems you deleted the image logo, this can’t be found ->https://i.imgur.com/oaT1A3E.png

Thank you!

Hi,

I’m glad that the problem is solved.

Have a great weekend!

Hello,

I checked, and for your image to fit in the block you need to select dimension 21:9 -> https://i.imgur.com/KKkwwMO.png. So, now for this demo, the images dimension is 1:1 -> https://i.imgur.com/KKkwwMO.png.
Normally, the images on the site should be of similar size.

Thank you!

Hi,

Please do a test using only tagdiv plugins; if you have a child theme, please use the main theme.
Also, if you add some code, please delete it and check.

Thank you!

Hello,

Please select the view port on the phone, select the logo and check if there is another image logo. If yes, please delete it.

Thank you!

Hello,

Unfortunately, you can’t hide the description on the phone.

Thank you!

Hello,

Please change like this D, j F Y, \o\r\a g:i a

Thank you!

Hello,

If you upload an image to the media library, then the image should be there.
Also, to change the logo, please check this video and guide -> https://www.youtube.com/watch?v=HXQQygkCCJo ->
https://forum.tagdiv.com/add-logo-newspaper/

Thank you!

Hello,

Unfortunately, there is no option to hide a block if this one doesn’t have posts. The only solution is to delete and add it when you have posted.

Thank you!

Hi,

The time format can be changed when you select the custom format and paste one from here: https://www.screencast.com/t/xsWp71LD4g to have both date and time: https://www.screencast.com/t/CR4vB42DVH.
Also, the theme has the elements Single Post Date and Single Post Modified Date. To add it in the Single Post Template https://forum.tagdiv.com/single-post-shortcodes/

Thank you!

Hello,

I’m glad!

Have a great weekend!

Hello,

You need to check the row for each port. This is how it is displayed for me -> https://we.tl/t-0tyYFU4xu7

Thank you!

Hello,

We don’t have documentation, but the steps are the same on how to add a product https://learnwoo.com/add-woocommerce-affiliate-products -> https://forum.tagdiv.com/tagdiv-shop/
We introduce the support for external products using a cloud template.

Thank you!

Hello,

Please let me know where is the wrong preview image.
I check a few posts, and it seems to be the right image.

Thank you!

Hello,

Please try to use this custom code -> https://i.imgur.com/LBzFFwS.jpg .menu-button a
{
background: #FFF;
}
Set the code in Theme Panel -> Custom Code -> Custom CSS.
Thank you!

Hello,

The 502 (Bad Gateway) status code indicates that the server while acting as a gateway or proxy, received an invalid response from an inbound server it accessed while attempting to fulfill the request.
Unfortunately, this is not necessarily related to the theme but to the server. Maybe the server does not have the necessary resources.
Did you try to do a test only with tagdiv plugins? To see if the problem persists.

Thank you!

Hello,

We can take a look and try to help you, but for this, you need to contact us via email.
Please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic to identify you
Our team will take a look!

Thank you!

Hello,

Please check this topic about analyzer https://forum.tagdiv.com/topic/tagdiv-composer-critical-error-2/
If your website is redirected to other websites, then please downgrade wordpress to version 6.0 using this plugin https://wordpress.org/plugins/wp-downgrade/ after the update, the wordpress to 6.1.1 There are more files infected with malware.
Also, please check this topic https://forum.tagdiv.com/topic/update-required-newspaper-12-1-1-brings-extra-security/

Thank you!

Hello Dominik,

The Flex Loop is for taxonomy is like Post Loop; you can’t apply filters. You can try to use Flex Block X.

Thank you!

Hi,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Please note that we don’t recommend you use WP Bakery anymore since there can be conflicts between TagDiv Composer and WP Bakery; also WP Bakery can’t edit the tagDiv Composer templates. You can use the cloud library and directly import a homepage template if you want: https://forum.tagdiv.com/homepage-how-to-build-and-set-it/

Hope this help you!

Thank you!

Hello,

Please provide the link to your website and more details about what you want to achieve.

Thank you!

Hello,

Please set Flex Block 1 instead to block 23 and check after.

Thank you!

Hello,

You could contact your hosting provider and ask them to investigate this
Please check those guides
-> -> https://kinsta.com/blog/502-bad-gateway/
-> https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-502-bad-gateway-error-in-wordpress/
-> https://wordpress.stackexchange.com/questions/135960/wordpress-admin-ajax-php-returns-502-bad-gateway
-> https://www.digitalocean.com/community/questions/nginx-returns-upstream-sent-too-big-header-while-reading-response-header-from-upstream

Thank you!