Hello,

I just checked and for me this error on your website is not displayed -> https://search.google.com/test/rich-results/result?id=4SMz7TOKjCYsMx85qBo0VA -> https://search.google.com/test/rich-results/result?id=KMhVY_cwnECSfQICC-61dQ

Please provide more details about this issue.

Thank you!

Hello Ash,

I answered you yesterday, on your topic how to add that link on the button -> https://forum.tagdiv.com/topic/button-url-link-not-working/

Thank you!

Hi,

If you are the new web admin, you should have received the license and account details from where you could download the latest version of the theme from the other admin.
If you want you can buy a new key from ThemeForest -> https://themeforest.net/item/newspaper/5489609

Thank you!

Hello,

Unfortunately, our theme does not have a section/element for FAQ, you’ll need to use a plugin for this.
10 Best WordPress FAQ Plugins (+ How to Create an FAQ Section Manually)
To have the table of content, you can use the plugins Easy table of contents or Table of contents

Thank you!

Hello,

I think this problem is from the settings that you have made for posts -> https://i.imgur.com/fDwdw1v.png please set the variable title -> https://i.imgur.com/hlX9v0l.png and you can delete the variable title.
Also, please check the general option also, it is set like this -> https://i.imgur.com/Egu7hXL.png

Thank you!

Hello,

The AMP plugin that comes with our theme can be checked only if you set it in URL “/?amp”, as it is written in the documentation => https://www.screencast.com/t/IpVB48WJVG -> https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Thank you!

Hello,

One of my colleagues answered you here -> https://forum.tagdiv.com/topic/why-dont-the-subcategories-of-the-astuces-mega-menu-display-normally/
Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you!

Hi,

I’m sorry, but I’m not sure I fully understand what you are trying to achieve. Could you explain once again with some screenshots, please?

Thank you!

Hello,

I just checked the website and seems you solve the problem -> https://i.imgur.com/785xm8A.png
Did you use a plugin to minify the CSS/js? Please try to remove the minify (CSS and Js) and see after the problem persist

Thank you!

Hello,

Please let us know more about the compatibility issue. Also, only Yoast SEO is tested, the WPForma lite plugin is not tested.
You can use AMP, but we offer support for the mobile version only with mobile theme + AMP plugin and set for AMP -> https://imgur.com/1kMs1ds
These are the options for the AMP: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
If you use our theme and AMP that is come with our theme, then you need to have Amp URL “/?amp” and if you have set the redirect mobile to AMP then will be /?amp=1.
Also, now seems there is no problem -> https://i.imgur.com/0Z8VgcP.png

Thank you!

Hello,

@news9, the settings have come from your database, because you deleted only the files and the database remain. Please try to reset the settings from Theme Panel -> Import/Export -> https://i.imgur.com/EVS8wcU.png
You need to delete or reset the database.
How to Reset Your WordPress Database to Default Settings

@Mechurka Stefanek, Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you!

Hello,

Please check the topic provided above, there are many suggestions. -> https://forum.tagdiv.com/topic/slow-my-webiste/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/

Thank you!

Hello,

To hide the sidebar you need to use a custom code CSS

.td-ss-main-sidebar {
display: none;
}


Set the code in Theme Panel -> Custom Code -> Advanced Css -> Phones -> https://i.imgur.com/IlMFlug.png

Thank you!

Hello,

You need to update the whole theme with the tagdiv plugins.
Please try to do the update manually via FTP/cPanel -> https://forum.tagdiv.com/how-to-update-the-theme-2/ ( do a full backup of all files and databases before updating), by replacing the old theme with the new one (replace not overwrite), in case there are custom changes in the theme files, those will be lost. Also, please do a full backup of all files and databases before updating.
Also, please try to update the theme without extra plugins activated during the installation, as this may interfere with the installation process.
Also, after the update please make sure the tagDiv plugins are installed, like tagDiv Standard Pack, tagDiv Composer, tagDiv Social Counter, etc.

Thank you!

Hello,

Please let me know if you have created a mobile page for that page. if yes, please try to create a new one and see if the problem persists.
Also, please provide the link to your website.

Thank you!

Hello,

Please edit the Single Post Template with tagDiv Composer select the element and with right-click you can delete it => https://www.screencast.com/t/jcffF5bb87ft or with drag & drop place it into the deleting red zone from the bottom right of the page => https://www.screencast.com/t/DSbFuKBiru

Thank you!

Hello,

I just checked and seems you resolved the problem -> https://i.imgur.com/KqqBFdj.png
I’m glad!

Have a wonderful day!

Hello,

I just checked your website and seems you have ads -> https://i.imgur.com/LQXmw8e.png -> https://i.imgur.com/52T84ix.png -> https://i.imgur.com/h86eD7U.png

Thank you!

Hello,

Please let me know if you use a plugin to add the ads.
Also, if you have set the images in the AD BOX element you can set the width and height for images -> https://i.imgur.com/SbVYlMP.png

Thank you!

Hello,

If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel and credentials
– a link to this topic to identify you
Our team will take a look!
Also during the investigation to know that we will disable the other non-tagDiv plugins

Thank you!

Hello,

Please let me know if you don’t want to have the search button for the mobile theme.
You can disable the Live Search from Theme Panel -> Mobile theme -> Header -> https://i.imgur.com/eayVfJJ.png

Thank you!

Hi,

I’m glad you have figured out and solved this!

Have a wonderful day!

Hi,

I answered you on this topic https://forum.tagdiv.com/topic/i-cant-update-theme-automatically-version-10-11-please-help-me/#post-446720

Thank you!

Hello,

To have the automatic updates option, you had to have version 10.3.1 and from version 10.3.2 you could use this option -> https://tagdiv.com/introduction-to-newspaper-theme-automatic-updates/
Please try to do the update manually via FTP/cPanel -> https://forum.tagdiv.com/how-to-update-the-theme-2/ and do a full backup of all files and databases before updating.
Also, please try to update the theme without extra plugins activated during the installation, as this may interfere with the installation process.
Also, after the update please make the tagDiv plugins are installed, like tagDiv Standard Pack, tagDiv Composer.

Thank you!

Hi,

Please make sure you uninstalled the Mobile Theme plugin, clear your cache plugin and see the results.

Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!