Hello,

Unfortunately, that element you can’t customize only with custom code CSS.
A workaround there could be to use a modal popup: https://forum.tagdiv.com/modal-popup/ or page menu -> https://forum.tagdiv.com/page-menu/

Thank you!

Hi,

Please check if you don’t have a setting where to add to display the ads -> https://support.google.com/admanager/answer/10452255

Thank you!

Hi,

Please let me know if you added a code to the homepage.
Also, please try to reimport the homepage template.

Thank you!

Hello Alex,

Please edit the plans page, and check if you have set the plans right them -> https://i.imgur.com/lHVjbFp.png -> https://forum.tagdiv.com/shortcodes/

Thank you!

Hello,

Please uncheck the Products from Supported Templates -> https://i.imgur.com/3lne2EW.png

Thank you!

Hi,

Please contact us via email at contact@tagdiv.com, provide a wp-admin and cPanel URL and credentials, license certificate and purchase code. Our team will take a look and let you know what can be done!

Thank you!

Hello,

I just checked and the ads work well https://i.imgur.com/RQPutIx.png -> https://i.imgur.com/1YRJQ4h.png -> https://i.imgur.com/rpyFlYV.png

Using auto ads those will be automatically placed where they fit correctly => https://i.imgur.com/qX36kT0.png -> https://support.google.com/admanager/answer/10452255?hl=en

Thank you!

Hello,

Please let me know if you have the mobile theme plugin activated, if yes, then please disable it, clear all cache and check the results.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!

Hi,

Please contact us via email at contact@tagdiv.com, provide a wp-admin and cPanel URL and credentials, license certificate and purchase code. Our team will take a look and let you know what can be done!

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/tagdiv-editor-not-working-4/

Thank you!

Hello,

For this error, please check this topic: https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/

Thank you!

I wish you a great day as well!

Hello,

Yes, you can disable the mobile theme plugin on the pages from the Gutenberg editor using the following option => https://www.screencast.com/t/axXRJsWby
I’m glad you found the option.

Have a great day!

Hello,

That type of smart list is available only for Newsmag. Those are for Newspaper -> https://i.imgur.com/2kmJNhP.png https://demo.tagdiv.com/newspaper_pro/

Thank you!

Hello,

You need to use the smart list from tagDiv Composer, inside Single Post Content ->
https://i.imgur.com/dbipPWQ.png according to the documentation https://forum.tagdiv.com/smart-lists/
Also, you don’t need to use the classic editor, you can use the Gutenberg editor, which is the default editor for WordPress and select/add the element classic https://i.imgur.com/9sWuCtW.png to add the smart list.
Also, please make sure you have the same heading, in the post editor and in the smart list element, please check this video -> https://www.screencast.com/t/BuFFxQKgj

Thank you!

Hi,

I’m glad!

Have a wonderful day!

Hello,

Seems you have the Mobile theme plugin activate, when you install and activate the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
Better deactivate the plugin and see the results
Also, if you create a mobile page, please make sure you assign it like this https://www.screencast.com/t/lektAhyjd
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hello,

I’m glad you resolved the problem and you found the culprit plugin.

Have a nice day!

Hello,

Are you using a web stories plugin? What plugin?

Thank you!

Hi,

Please open the console and check which errors you have, so we can investigate the issue.
Make sure there is not a plugin conflict or a cache issue. Please make a test, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hello,

The theme works well on the version of PHP 8.0.19.
Also, please let me know what host you use.
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.

Thank you!

Hi,

The theme can be activated only once for a single domain. The extended license is a single application license and not a multi-use license, which means that you can’t use the item to create more than one unique end product. More about the differences between the standard and extended licenses here – https://themeforest.net/licenses/faq#main-differences-licenses-a
If you have more questions about the license you could contact the Envato help centre for further clarifications.

Thank you!

Hi,

So you want to set the ad to the top? if yes, please check this topic
-> https://infotechapb.com/disable-top-adsense-anchor-ads/ -> https://support.google.com/adsense/answer/7478225?hl=en

Thank you!

Hello,

If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel and credentials
– a link to this topic to identify you
Our team will take a look!
Also during the investigation to know that we will disable the other non tagDiv plugins

Thank you!

Hello,

Please let me know if you have the JetPack plugin, maybe you have added the related posts in the posts. Please chekc this article to disable it -> https://jetpack.com/support/related-posts/

Thank you!