Hello,

You can change the social icons with tagDiv Composer, edit the page select the element Social Icons and set your links -> https://i.imgur.com/yQdcW9X.jpg -> https://i.imgur.com/4rjgCBq.png

Thank you!

Hello,

The color for ToTop Button is the Accent color from Theme Panel -> Theme Color -> General Theme color => https://i.imgur.com/gvoN3sh.png
The size and symbol can be changed only if you use a custom code CSS.

Thank you!

Hello,

Please edit with tagDiv Composer, select the row on the header ad go to the tab called CSS and modify or delete the value for margin top -> https://i.imgur.com/ALdDQMe.png

Thank you!

Hello,

I saw there is no longer that white space under the footer -> https://i.imgur.com/QcszufG.png I’m glad you found the settings to remove it.

Thank you!

Hi,

Please notice that your refund has been already approved by our team.
The Envato team will process the request in 3-5 business days.

Have a nice day!

Hello,

I just validated your website and the issue is not displayed -> https://search.google.com/test/rich-results/result/r%2Fbreadcrumbs?id=mVKSu3598HFloYA04v5V3w -> https://i.imgur.com/xJQnRDp.png
Looks like you solved the problem

Thank you!

Hi,

I just checked and seems to be displayed fine the featured images -> https://i.imgur.com/geS0z36.png -> https://i.imgur.com/qmFQhbZ.jpg -> https://i.imgur.com/8JfFatO.png
Can you give me a post as an example where the featured image is not displayed?

Thank you!

Hello,

This is how the Big Grid Flex blocks were designed, with that scroll bar on mobile.
All blocks Big Grid Flex have this option, if you don’t like it, you can change the block with another block, like Flex Block=> https://i.imgur.com/mlVSboN.png

Thank you!

Hello,

I just checked and seems you don’t have set the element Single Post Featured Image in the post -> https://i.imgur.com/8wBorpN.png, can you provide a screenshot of exactly what you mean with the align?

Thank you!

Hi,

Please let me know if you stretched the row, if yes, you need to see the settings -> https://i.imgur.com/wQZbNGr.png to make full width.

Thank you!

Hi,

This is how the social counter system works.
Please reconnect the Instagram and Facebook accounts again -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ and set the id for Facebook in the social counter
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

Please provide screenshots of how you set the links on the image ad.
Also, please provide the link to your website to inspect it.

Thank you!

Hello,

Please make sure the tagDiv Standard Pack plugin is updated and activated.
Those shortcodes and the error are from tagDiv Standard Pack, and this plugin is not required from version 10.4, because the new demos are using cloud templates.

Thank you!

Hello,

Please make sure the settings are saved in the theme panel.
Also, please provide some screenshots with your settings and how you set the templates for categories.
Also, you can set the templates from the front-end -> https://i.imgur.com/O5egIT6.png

Thank you!

Hello,

Please check the console when you try to activate the theme, you may have other settings or plugins on the live website than on the test website.

Thank you!

Hello,

If you use the responsive version or mobile page, you can set the width on the logo https://i.imgur.com/rnF7RnT.png -> https://tagdiv.com/how-to-use-the-header-builder-and-tagdiv-cloud-header-templates/ -> https://forum.tagdiv.com/add-logo-newspaper/

Thank you!

Hello,

I just checked and the header is displayed on the website -> https://i.imgur.com/HoYBbVG.jpg
Can you provide more details about your issues, with screenshots?

Thank you!

Hi,
Normally, 500 errors are internal server errors, sometimes this problem can be because of the permissions for the WordPress files -> https://www.a2hosting.com/kb/developer-corner/php/500-internal-server-error-while-running-php if those are set correctly, then please make a test using only tagDiv plugins (make a test for plugins conflict) and see if the problem persist.

Let me know the results!

Thank you!

Hello,

A workaround there could be to use a Post ID filter from the tab Filter from the element’s settings and the articles will be always the same there -> https://i.imgur.com/KuicQ9U.jpg
Documentation here: https://forum.tagdiv.com/big-grid-flex-settings/

Thank you!

Hi,

You can remove the Single Post Date select with tagDiv Composer and with a right-click you can delete => https://i.imgur.com/GNzcGmJ.jpg , or selecting the element and with drag & drop place into the deleting red zone from the bottom right of the page => https://i.imgur.com/vkQVCjn.jpg this change will be apply to all posts that use that template.

Thank you!

Hello,

The background image can be blurry when the image is smaller and need to be stretched or when you have set a smaller thumb for that image, make sure that you set the full size for the image that you have set as background, for example-> https://i.imgur.com/OknhKDS.jpg

Thank you!

Hello,

This issue has been discussed already here: https://forum.tagdiv.com/topic/theme-activation-issue-3/
In case the problem persists, please contact us via email at contact@tagdiv.com
and please provide the license key and wp-admin access. We’ll check and see what can be the problem.

Thank you!

Hello,

This issue has been discussed already here: https://forum.tagdiv.com/topic/theme-activation-issue-3/
In case the problem persists, please contact us via email at contact@tagdiv.com
and please provide the license key and wp-admin access. We’ll check and see what can be the problem.

Thank you!

Hello,

If I understood correctly you want to use a modal popup, right?
If yes, then please check this article -> https://forum.tagdiv.com/modal-popup/
So, you can create a page with tagdiv Composer, and after set the id page to the modal popup, this has a few triggers or you can set it as a button, which will appear only after the button is pressed.

The background image and color for the mobile menu are set in the Theme Panel -> Theme Colors -> Mobile Menu -> https://i.imgur.com/9eYp5W9.png -> https://i.imgur.com/Ednt2zW.png
-> https://forum.tagdiv.com/background-introduction/

Thank you!

Hello,

Unfortunately, the options that work for infinite loading are those https://i.imgur.com/Kfqr1gM.png you can’t set filter on infinite loading.
If you don’t mean this please give me more details, and screenshots.

Thank you!