Hi,

Is this problem only for some pages/templates or all of them?
Also, for error please check this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/

Thank you!

Hello,

Please provide some screenshots or the link to your website.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/

Thank you!

Hello,

Please let me know how you added the widget, I think you need to do the same steps for the mobile page to set them in the footer.

Thank you!

Hi,

Please check the console, maybe you have something which blocks the requests to save the settings.

Thank you!

Hello,

Yes, I can help you.
Please contact us via email at contact@tagdiv.com and provide wp-admin access and include the link to this topic to identify you.

Thank you!

Thank you!

Hello Fabiola,

Normally it should not be a problem related to the quality/length of the uploaded video, but it is possible that the cache plugin used will deliver the same version for a certain period of time.

Thank you!

Hello,

There is an exception (for header and footer), and you must edit another cloud template or homepage to access the section for header and footer from Manager.

Thank you!

Hi,

Usually, the color and image are set on the row, so please edit and select the row https://i.imgur.com/UkgqKNM.jpg -> https://forum.tagdiv.com/topic/background-color-of-the-main-menu-be-changed/ please check each row and delete the background color.

Thank you!

Hello,

Please check the youtube API key, something is wrong with it -> https://www.googleapis.com/youtube/v3/search?part=snippet&q=YouTube+Data+API&type=video&key=AIzaSyAMG3Qffjtccw9MQqdc6Zvh26hVMOC-7kg did you delete the project?

Thank you!

Hello,

You can edit the mobile version with tagDiv Composer, select the viewport on the phone and edit as you want to be displayed -> https://www.screencast.com/t/cxo5RReU also, you can use a mobile page -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/

Thank you!

Hi,

Please provide more details about what shortcodes you want to use and if they come from a plugin with screenshots.

Thank you!

Hi,

As I said you can customize the website with our page builder tagDiv composer from the front-end, it is not necessary to make changes in the theme files only if you really can’t find an alternative. We offer support for theme options, we also have a team for custom work that can help you https://tagdiv.com/web-development-services/
Also, you can delete the key from Newspaper -> System status -> https://i.imgur.com/HrtTPZO.png

Thank you!

Hello,

I saw that you have an older version of the theme (v9.1) and the latest version of WordPress, I’m not sure if this caused this problem, but if you can do a test on staging to use the latest version of the theme which is 11.4.3 and to see if the problem persists.

Thank you!

Hello,

To hide the avatar you need to use a custom code css -> https://i.imgur.com/eCdM155.jpg

.comment .avatar
{
display: none;
}
Please set the code in the theme panel > custom code> custom css.
Let me know the results!

Thank you!

Hello,

You can do the mobile sticky like in this video https://www.screencast.com/t/2Nk1I50l

Thank you!

Hi,

If you want to make changes to theme files, this requires custom work that is not covered by support https://forum.tagdiv.com/newspaper-theme-support/
Also, if you are not satisfied please delete the activation code (key) and theme and you can ask for a refund here – https://themeforest.net/refund_requests/new

Thank you!

Hi,

I just made a test and for me works -> https://i.imgur.com/rCYkEyx.png-> https://i.imgur.com/fExMyxE.jpg https://help.disqus.com/en/articles/1717083-how-to-create-an-api-application

Thank you!

Hi,

I just answered here in your own topic https://forum.tagdiv.com/topic/error-while-open-tagdiv-composer/#post-441077
Please let’s continue the discussion there!

Thank you!

Hello,

From what I saw and from the other topic you added code in the theme files, that’s why you get these errors.
I recommend is to do a clean install, without changes in the theme files (to reinstall the theme).
Our theme is a frontend theme for most of the elements and changes, you’ll need to use the tagDiv Composer to edit the pages and templates for posts/categories, etc => https://i.imgur.com/I3OUYxr.jpg -> https://i.imgur.com/mMrEufY.jpg from the frontend, no in the code -> https://www.screencast.com/t/LDdokrHPl
The theme can be used on RTL format in frontend using the tagDiv Composer and cloud templates (not editing the theme files)

For example, to add the code for ads in the header, you need to do it like in this video -> https://www.screencast.com/t/NFYQ9zfkB0Kz

The ad box has 3 sections for ads: using theme panel ads -> https://i.imgur.com/KFa9ibl.png, using images/banners -> https://i.imgur.com/MfAPTaE.png and custom code -> https://i.imgur.com/2rh8SuD.png save it and will appear on the post (you can set a shortcode like a shortcode from adrotate plugin or other plugins)

Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum or email if you have any questions.

Thank you!

Hello,

I just checked your website and seems to work well the blocks -> https://www.screencast.com/t/eklrFtHg
If you mean anything else, then please provide more information about your issue.

Thank you!

Hello,

Do you use a mobile page? if yes, you need to convert the existing header/footer like this => https://www.screencast.com/t/HrjOBNayd
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/

Thank you!

Hi,

So this happens only on the homepage? Usually, these kinds of errors that happen just for a specific page are caused by entering content in the page that is not part of the composer or wasn’t added with it.

We could take a look at the problem, and send us wp-admin login at contact@tagdiv.com so we can investigate. If there are more details about the problem, mention them in the email, also include a link to this topic.

Thank you!

Hi,

So I understand you sent an email, right?

Thank you!

Hello,

if this font is not added to our font list, you can add it as a custom font, please check this guide -> https://forum.tagdiv.com/font-customization/
Usually, you can edit with tagDiv Composer and you can change the fonts like in this video -> https://www.youtube.com/watch?v=jQvA64uTLkI ->

Thank you!

Hello,

You can use an author template where you can have the author elements -> https://i.imgur.com/WePLWVF.png also, you can use a Flex bock and filter it to display the author posts -> https://i.imgur.com/7cOJGUa.png or a posts loop block, this is automatically filer.
Also, to display the other authors you can use the element authors box -> https://i.imgur.com/CSLP5Hx.png

Thank you!