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Anamaria
tagDiv Staff

Hello,

I’m glad you found a solution for what you wanted to achieve.

Thank you!

Anamaria
tagDiv Staff

Hello,

The tagDiv Composer is a page builder and it can be used for building pages and cloud templates, but not for creating posts. For this, you’ll need to use the Gutenberg or classic editor.
Using tagDiv Composer, you can build/edit the single post template (the layout of the posts).
Here is a video that will show you how to use the builder to create a website from scratch https://www.youtube.com/watch?v=SoGQ0d5kIBg to do this you’ll need to already have the posts.
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum or email if you have any questions.
Also, if you want to have some blocks/elements on a certain post, then you can use a different single template for posts, you can duplicate the template -> https://forum.tagdiv.com/topic/different-logo-in-categorypage/

I hope this will help you!

Thank you!

Anamaria
tagDiv Staff

Hello,

Please let me know how the code looks. If the plugin has a shortcode you can set it in column text or text with title, in text zone => https://i.imgur.com/Ps7fcU0.png -> https://www.screencast.com/t/uDXaxJ8JSKFB. The shortcode is automatically saved.

Thank you!

Anamaria
tagDiv Staff

Hello,

The problem is because you set an offset on the block, the offset option tells to the block to skip a number of posts, the number being one you choose.
So, please let the offset field empty with no space, and no value and see the results: https://www.screencast.com/t/peVbVmUDE. For more information about the offset feature, please check this tutorial: https://forum.tagdiv.com/offset-feature/.

Thank you!

Anamaria
tagDiv Staff

Hello,

You can copy the row and paste it where you want or drag and drop them, please check the video -> https://we.tl/t-GeTpQJ7yAE

Thank you!

Anamaria
tagDiv Staff

Hi,

Is this problem only for some pages or all of them?
Also, for error please check this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/

Thank you!

Anamaria
tagDiv Staff

Hello,

Please make sure you have set the Shortname and API Public Key -> https://i.imgur.com/znabONW.png

Thank you!

Anamaria
tagDiv Staff

Hello,

The real and unique value for your visitors is given by Google Analytics. Our post view counter will count any post-visualization, even if the post is visited twice by the same person and that’s why appear that difference.
We recommend using the analytics to see the real number of visitors on your website, this will display the correct data.

Thank you!

Anamaria
tagDiv Staff

Hello,

The modal popup is set on the page to remove it you can use right-click, please check this video -> https://we.tl/t-ydUBtH89Vs

Thank you!

Anamaria
tagDiv Staff

Hello,

If you have the Single Post Template you can find the settings for the link in Single Post Content in the tab style -> https://i.imgur.com/Q4W3aL8.jpg

Thank you!

Anamaria
tagDiv Staff

Hello,

Please note that for Youtube you need to change the API key because sometimes it may expire. Or it may have been limited due to inactivity, that is also a reason why this may happen – https://prnt.sc/257psyi
This is the guide here if you would like to know more – https://developers.google.com/youtube/terms/developer-policies
Also, reset all settings: https://forum.tagdiv.com/youtube-api-key/
Also, you can try to use this Youtube key AIzaSyAI0Tnn11emrFX_AeS1fiELyuKEP0ANCa0

Thank you!

Anamaria
tagDiv Staff

Hello,

Please check the console when you try to activate the theme and see if an error is showing. Also, if have other plugins enabled, please deactivate them.
Also, we can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin login and the license certificate and purchase code.

Thank you!

Anamaria
tagDiv Staff

Hello,

A solution is to set the symbol “#” on the heading -> https://i.imgur.com/pyo6tiI.png -> https://i.imgur.com/2J2mPMk.png I recommend using it in the code editor -> https://i.imgur.com/CvNzLLs.png

Thank you!

Anamaria
tagDiv Staff

Hello,

My colleague replied by email.

Thank you!

Anamaria
tagDiv Staff

Hello,

You need to select the ajax categories dropdown to Filter by categories -> https://i.imgur.com/V07mtTv.png

Thank you!

Anamaria
tagDiv Staff

Hello,

Unfortunately, our theme doesn’t have this feature.
Also, I don’t know if this plugin will works, because we don’t have tested any plugin to achieve the storylines, but you can try and see if it works.

Thank you for your understanding!

Anamaria
tagDiv Staff

Hello, @byothe,

Please provide more details about your issue and what you want to achieve with screenshots.

Thank you!

Anamaria
tagDiv Staff

Hello,

The plugin is in our theme, but we do not longer recommend it to use it. We have long recommended using only a one-page builder, not both, because some options in tagDiv Composer may no longer work due to WPBakery => https://i.imgur.com/O4CA0y0.png -> https://i.imgur.com/bFnzNtQ.png -> https://i.imgur.com/mv8AhFU.png -> https://i.imgur.com/IMyLYiY.png

Thank you!

Anamaria
tagDiv Staff

Hello,

I’m glad in the end you managed to solve these problems. Also, when installing the theme, it is recommended to do it on staging, so as not to have problems with the live website.
Also, this is the guide with the theme requirements -> https://forum.tagdiv.com/requirements-for-newspaper/
if you have other questions, let us know!

Have a nice day!

Anamaria
tagDiv Staff

Hello,

I think this issue is related to the permissions you have set. So, please follow these guides to solve it https://kinsta.com/knowledgebase/installation-failed-could-not-create-directory/ -> https://wpdatatables.com/installation-failed-could-not-create-directory/
Also, if you are unable to resolve this issue, we can assist you by email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Anamaria
tagDiv Staff

Hello,

Thank you for sharing this information, I’m sure it will help other users as well.

Have a lovely weekend!

Anamaria
tagDiv Staff

Hello,

For the mobile menu, you can’t change the animation. Also, the mobile menu page can be edited from Theme Panel -> Theme Colors -> Mobile menu/search -> https://i.imgur.com/AeYyV12.png or Background -> https://i.imgur.com/JjkfQvZ.png the menu is set with tagDiv Composer -> https://i.imgur.com/CsLVSbx.png
Also, if you want you can create a page with a menu and set the id page to the modal popup, this has a few triggers or you can set it as a button, which will appear only after the button is pressed. -> https://forum.tagdiv.com/modal-popup/

Thank you!

Anamaria
tagDiv Staff

Hello,

To hide the sidebar and footer for mobile you need to use a Custom Code CSS -> https://i.imgur.com/QLE5k0r.png
.td-ss-main-sidebar {
display: none;
}
.td-footer-template-14 .td-footer-bottom-full
{
display: none;
}

Set the code in Theme Panel -> Custom Code -> Advanced Css -> Phones -> https://i.imgur.com/IlMFlug.png

Thank you!

Anamaria
tagDiv Staff

Hello


@Spano
, Please let us know also, the version theme. Also, please do a test using only tagDiv plugins, clear all cache and check if the problem persists.


@tgarmon032071
please check this topic if the changes are not saved -> https://forum.tagdiv.com/topic/video-ids-nor-working-in-youtube-playlist/ if those are not saved -> https://i.imgur.com/XgsnDel.png

Thank you!

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