Hello,

Please let me know what errors you have using the RankMath SEO plugin.

Thank you!

Hello,

Please let me know the type of Google ads. Are they normal ads or auto ads?

Thank you!

Hello,

You can use this plugin https://wordpress.org/plugins/aaa-option-optimizer/ to sort and delete the autoloaded options. I see that the limit for the autoloaded options size is 800 KB. Some found a way to increase that limit so the message goes away – https://wordpress.org/support/topic/autoloaded-options-issue-in-site-health/ But it would be best to actually check and maybe reduce the autloaded options. This plugin looks great for that – https://wordpress.org/plugins/aaa-option-optimizer/ If you want I’ll install the plugin and then you can analyze the reports and stop unnecessary options from loading.

Thank you!

Hello,

We don’t have a guide, but you need to add the shortcode for the switcher on the menu using the column text element. Edit the header template with tagdiv Comnposer, and there you can add the shortcode.

Thank you!

Hello,

As I mentioned in the email, please use the mobile page for the checkout page, because that plugin adds the option on the checkout page, which it detects as being set from WooCommerce. By having a mobile page, even if the content is the same, the page ID changes, and then the page is no longer detected to add those payment options automatically -> https://i.imgur.com/MyPsNj0.png -> https://i.imgur.com/bRhN6fr.png

Thank you!

Hello,

You have the mobile theme plugin activated; please deactivate it and clear the cache.

Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hi,

Please set the wp-memory in wp-config.php -> https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello,

it is normal to refresh the page to see the mobile version. Also, you use the mobile theme version, which is different from the responsive version.

Thank you!

Hello,

I’m glad.

Have a great weekend!

Hello,

This option is available for each header, so you need to have two headers. Please check this video -> https://we.tl/t-84ju4ePKnF

Thank you!

Hello,

Please update the PHP version to 8.0 and check after.

Thank you!

Hello,

First of all, it is not recommended to set the text on the images or set the text in a proper space not to encourage issue like this. You need to find the right adjustment for your website; there is no recommended proper size.

Thank you!

Hello,

Do you have a backup of the files and database of the website before the update? In this kind of situation, it is recommended to check the files and add the modifications after the update; if you want, our custom work team can help you to update the theme, but you need to have a backup of the website before updating and restoring it. Please contact them here https://tagdiv.com/submit-a-request/
You can not delete the empty column, only the row that contains empty columns.
If you want to delete a row, you can delete a row with the empty column using the right click on the row icon -> https://i.imgur.com/JodWvlW.png -> https://i.imgur.com/e6bb8U5.png or using the drag and drop or you can simply click on the row and press the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG The same steps are to delete the elements.

Thank you!

Hello,

Please let me know what version of the theme, WordPress, and PHP you have.

Thank you!

Hello,

I’m glad.

Have a great day!

Hello,

I think that a workaround is to set the post IDs -> https://i.imgur.com/YyTicOt.png, which is why you can set what posts you want there.

Thank you!

Hello,

It is not necessary to set there the blog page; you can add the page to the menu. Yes, you can no longer edit the page with tagdiv Composer after you set the page, but you can design it first and only after setting it there if you want it to be there.

Thank you!

Hello,

Please provide more details about what issue you have with the categories and what is not working.

Thank you!

Hello,

I think that your prebuilt website wasn’t installed completely.
We can take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, do you want to install it with or without content?

Thank you!

Hello,

We can take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

My colleague answered to your email. You seem to have an older version of the plugins you use, and this caused the issue.

Thank you!

Hi,

In the newsletter provided by our theme, you can use embed code from Mailchimp-> https://forum.tagdiv.com/the-newsletter-plugin/ Please check if it is like this -> https://i.imgur.com/MaowNUz.png
If you want to use another newsletter, you can set the code in column text or text with title => https://www.screencast.com/t/N6rPZvAa The shortcode/code is automatically saved.

Thank you!

Hello,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you use a child theme or cache plugin, deactivate them, clear all cache, and try again.

Thank you!

Hello,

Please try to use another browser or test on another device.

Thank you!

Hi,

Please recreate the header template, set the image as a background, and use only the logo on the image.

Thank you!