Hello,

Thank you very much for your appreciation. This prebuilt website is just an example, and if you want a specific structure, you can create it as you wish with custom post types, taxonomies, and custom fields, as well as creating your own flow. In this prebuilt website, the workflow was chosen by the designer. Normally, it’s recommended to create your own custom post types, taxonomies, and custom fields because if you uninstall this prebuilt website, you will “lose” them. Therefore, it’s better to create them independently of the prebuilt website.
Also, the included components are just examples, and there is no established compatibility between them. You can also select a different option from here -> https://i.imgur.com/lgN999H.png. For what you want, I recommend creating these components from scratch, with your own taxonomy, custom post types, and fields.

Have a great weekend!

Hello,

You have malware on the website. Please update to the latest version 12.6.8
If you want to update the theme, you should download the latest version of it from the Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.

Thank you!

Hello,

Can you please provide the link to your website?

Thank you!

Hi,

We can take a look, so please email us at contact@tagdiv.com and provide the wp-admin, license certificate, and purchase code.

Thank you!

Hi,

You need to check the console, with right-click -> inspect -> console -> select the error in the tab network -> preview, you can see the cause -> https://i.imgur.com/TiMRycU.png

Thank you!

Hello,

Please let me know where you create the widget. Please check this guide https://www.greengeeks.com/tutorials/how-to-disable-and-remove-wordpress-widgets/

Thank you!

Hello,

Yes, the post view increases only if the post is opened.

Thank you!

Hello,

Please copy the links to a new tab. If you started to create the page with tagdiv Composer, please continue with this page builder.

Thank you!

Hi,

Did you have checked the console? Can you please provide some screenshots?
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello,

We can take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

You can use the color of the title whitehttps://i.imgur.com/K0Mwtb6.jpeg, set a space or use this custom code CSS
.tdb_single_content .td-adspot-title
{
display: none;
}
Set the code in Theme Panel – Custom code – custom CSS.

Thank you!

Hello,

You can use the license on two websites, one live and one for testing/staging.

Thank you!

Hello,

I just checked, and your website displayed the featured images -> https://i.imgur.com/7W5CPM2.png -> https://i.imgur.com/Ujxqp3A.png -> https://i.imgur.com/THe4FQv.jpeg

Thank you!

Hello,

Please click on this https://i.imgur.com/vuif0eN.png and add the license like in this guide to activate https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/ and check the console if the theme is not activated. With right-click -> inspect -> console -> select the error in the tab network -> preview, you can see the cause.
Please ensure you don’t have mixed content errors; you can check the console. You have to use an SSL plugin to fix it and then try to activate it again -> https://www.hostinger.com/tutorials/fix-mixed-content-wordpress/ -> https://wordpress.org/plugins/really-simple-ssl/
Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello,

Did you start creating your pages with Elementor or with tagDiv Composer? Also, you can use our gallery elements on posts or pages by using ACF Pro. You can use our gallery options, but for the page, you need to have the acf plugin pro version https://i.imgur.com/4K20QNp.png and use those options on the images -> https://i.imgur.com/jMo89lb.png
Also, please check this guide https://forum.tagdiv.com/import-revolution-sliders-on-demos-prebuilt-websites/

Thank you!

Hello,

Please try to change the pagination type and check if the issue persists.

Thank you!

Hello,

In the Jetpack Boost, there is an option to combine the JS, and this caused the issue because combining all the JS there and some options has a different behavior.

Thank you!

Hello,

Please disable the jetpack, clear the cache and check after.

Thank you!

Hello,

Do you use Jetpack Boost? Please turn off those options and check after https://i.imgur.com/Gg2IoLp.png. One of them causes the issue.

Thank you!

Hello,

You can try to use a plugin to have google login.

Thank you!

Hi,

No, you can add the social icons element more times and set only the custom icon and URL.

Thank you!

Hello,

Have you tried to import the category cloud template-> https://forum.tagdiv.com/cloud-library-category-templates/? If yes, and this is not imported, then please check the console -> click the Network tab, select the error, and select Preview -> https://i.imgur.com/iiBOHwP.png and you will see the error.
For each category, on the flex block there is a special filter for the current category, which dynamically displays the posts from that category within each category -> https://forum.tagdiv.com/flex-block-settings-guide/
The Posts Loop automatically filters the posts depending on the cloud template you set (for example, on the category page, there will be posted posts from that category) https://forum.tagdiv.com/posts-loop/
Did you edit with tagdiv Composer, and the changes that you made are not saving?

Thank you!

Hello,

I’ve checked, and your website has a very good score. The INP will decrease over time, as this score is based on the last 28 days, so it should gradually drop because the other metrics are just average.

Thank you!

Hi,

I added this to our list.

Have a great day!

Hi,

Don’t hesitate to contact us if you have other questions.

Have a great day!