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Anamaria
tagDiv Staff

Hello,

I saw you have the mobile theme plugin, so, please make sure you have set it in Theme Panel -> Mobile theme-> Theme Colors => https://i.imgur.com/LWnShm7.png
Also, if you want we can take a look and let you know what can be done. Please contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cPanel URL and credentials
– a link to this topic to identify you
Our team will take a look!
Please note our schedule is Monday – Friday from 08:00 AM to 05:00 PM GMT+2.

Thank you!

Anamaria
tagDiv Staff

Hi,

I’m glad is solved.
Let me know if you need further assistance.

Have a nice weekend!

Anamaria
tagDiv Staff

Hello,

I’m glad that you managed to find a solution.

Have a nice weekend!

Anamaria
tagDiv Staff

Hello Demir,

Please provide more information about what widgets you mean.
If you referring to this you can change the header template => https://i.imgur.com/fvS15OS.png you can change it.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please check this topic that can help you https://i.imgur.com/NJCMoHC.png -> https://forum.tagdiv.com/topic/facebook-sharing-9/

Let me know about your results!

Thank you!

Anamaria
tagDiv Staff

Hello,

Please check this topic that I think can help you https://forum.tagdiv.com/topic/duplicating-copying-a-demo-page/

Let me know the results!

Thank you!

Anamaria
tagDiv Staff

Hello,

Please do the following steps
1. disable tagDiv Cloud Library plugin
2. uninstall tagDiv Cloud Library plugin
3. clear cache (if cache plugin exists)
4. re-install tagDiv Cloud Library plugin again from Newspaper plugins => https://i.imgur.com/TH3zG0p.png
5. activate tagDiv Cloud Library plugin
6. clear cache (if cache plugin exists)
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, please check this article https://wordpress.stackexchange.com/questions/152348/require-once-error-after-moving-wordpressto-another-server

Thank you!

Anamaria
tagDiv Staff

Hello,

Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/
Usually, after you set the code in .htaccess the WP editor works well.

Thank you!

Anamaria
tagDiv Staff

Hello,

Where you upload the image in Media, there is a setting with the size of the image and please select full size.
Also, please make sure that you have enabled the proper thumbs with these sizes in order to show the featured images properly, check this: https://www.screencast.com/t/N18dR3qZrh
After activating the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/

Hope that helps you!

Thank you!

Anamaria
tagDiv Staff

Hello @mayuxi,

Have you tried the above steps?
Also, please check this topic
https://forum.tagdiv.com/topic/invalid-reply-from-server-endpoint-error-after-destroying-my-older-server/

Thank you!

Anamaria
tagDiv Staff

Hello,

Please check this topic with the same issue https://forum.tagdiv.com/topic/invalid-reply-from-server-endpoint-error-after-destroying-my-older-server/ hope this will help you.

Thank you!

Anamaria
tagDiv Staff

Hello,

The element is Slide =>https://i.imgur.com/4fjLYNU.jpg you can find it in tagDiv Composer.
Also, our theme use revolution slider.
Please take a closer look at our documentation:
https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
https://forum.tagdiv.com/import-revolution-sliders-on-demos-prebuilt-websites/

Thank you!

Anamaria
tagDiv Staff

Hello,

I verified your website, and I saw you have the latest WordPress version (5.8) and an older theme version (10.3), please update the theme to the last version (11.2) on a staging website, activate the tagDiv Standard pack plugin to keep the website look, also to avoid any problem can appear after the update, also, please make a full backup to all files and database before update.
Also, please do a test using tagDiv plugins, clear all cache and check the post.

Thank you!

Anamaria
tagDiv Staff

Hello,

Unfortunately, to help you I need more information about what plugins you use, a link to your website if you made some changes to the theme files.
Also, if you have a child theme.

Thank you!

Anamaria
tagDiv Staff

Hello,

I saw here https://www.gurmecenter.com/dogal-reklam/# where the mobile theme is enabled the menu is set correctly https://i.imgur.com/DBveH18.png but you need to set the page content in mobile editor when you edit the page => https://i.imgur.com/IgsXRVW.png, so you can set the menu here https://i.imgur.com/g6hgfPd.png, and for the responsive version, I saw ou use cloud header, so you need to edit with tagDiv Composer, select the viewport on Phone select the mobile menu and set the menu https://i.imgur.com/3hsBetO.png

Thank you!

Anamaria
tagDiv Staff

Hello,

If you use the elements “text with title” and “column text” to set text on the page, then the SEO plugin will recognize the text inside the wp editor where you can set the title tag => https://i.imgur.com/iTaODx0.png

Thank you!

Anamaria
tagDiv Staff

Hello,

To understand you want to use the mobile theme plugin or another version of mobile?
Because seems you have disabled the mobile theme on the homepage=> https://i.imgur.com/0CrzpZ9.png but for other pages is enables https://i.imgur.com/oI75y0O.png Please make sure you have set the same menu for both versions.

Thank you!

Anamaria
tagDiv Staff

Hi,

I’m not sure if this option will be implemented, but you can try a plugin to achieve that.

Thank you for your understanding!

Anamaria
tagDiv Staff

Hello,

To set a background ad please check this article https://forum.tagdiv.com/background-ads/

Thank you!

Anamaria
tagDiv Staff

Hello,

Please provide some screenshots to understand better why the logo is showing in the header because the website is in maintenance.=> https://i.imgur.com/aorWUyG.png
Also, please make sure you have set the header global => https://i.imgur.com/oh8qcLR.png

Thank you!

Anamaria
tagDiv Staff

Hello,

I made a test with a single template 9 and for me look fine the post with a featured video => https://i.imgur.com/Q0y7whd.png
Please try to assign another template, clear all cache, and after set again the single template 9.

Thank you!

Anamaria
tagDiv Staff

Hello,

I checked your website and now seems to display fine=> https://i.imgur.com/IrB1iVw.png

Please do these steps:
1. disable tagDiv Composer
2. uninstall(delete) tagDiv Composer
3. clear cache (if cache plugin exists)
4. install tagdiv Composer
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)
Also, I saw you have the theme version 10.4, please if you can update the theme to version 11.2 on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look, and try to add the header template again.
Also, please do a test using only tagDiv Plugins and try to import the template.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please let me know what blocks of text you mean.
Title tag Seo is to have a good SEO on pages.

Thank you!

Anamaria
tagDiv Staff

Hello,

Unfortunately, our theme does not have such an option to filter the content according to the user’s location.

Thank you for your understanding!

Anamaria
tagDiv Staff

Hello,

Also, please make sure you have the tagDiv Standard Pack plugin activate.
If the problem occurs, check for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

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