Hello,

Seems you have the mobile theme plugin activate, and this is displayed also, on the desktop=> https://www.screencast.com/t/MmKBKYISUHq
Usually, this problem when the mobile theme is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, if you don’t want to use the mobile theme plugin, you can deactivate the plugin.

Thank you!

Hello,

You need to set the shortcode in column text or text with title => https://www.screencast.com/t/N6rPZvAa if you set the code in the inline text will not work.

Thank you!

Hello,

I’m not sure I fully understand your question, but if you referring to this => https://www.screencast.com/t/NLrDyySKDk you can set the page title and the tag description =>https://www.screencast.com/t/NiMUVGCobyu from tagDiv Composer.

Thank you!

Hello,

I made a test and for me works well =>https://www.screencast.com/t/If9rhCvWO
Did you solve your issues?

Thank you!

Hello,

I’m glad that you manage to solve the problem.

Have a nice weekend!

Hello,

You can contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access, so we can investigate this issue.
Also, please make a full backup to all files and the database.
Let us know and we will gladly assist you.

We answer the topics/emails from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2

Thank you!

Hello,

I made a test, and for me works well, please make sure you set correctly the URL for the social icons => https://www.screencast.com/t/hPZDoxlB -> https://www.screencast.com/t/UqgNkCpbcb
Please send some screenshots with the steps that you made.

Thank you!

Hello,

Seems you don’t set the search on the header, is in the content section, which is way is overlaying on the mobile version, you need to set it the header/mobile section, I made this video https://www.screencast.com/t/6ZWmD3oqh hope can help you.

Thank you!

Hello,

Please check what version of PHP you have, we recommend version 7.3
Also, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps;
Also, if you have other plugins activate, please disable them clear all cache and see if the problem persists.

Thank you!

Hello, María,

Please check this topic with the same question https://forum.tagdiv.com/topic/footer-fullwidth-stretch/

Thank you!

Hello,

Please provide some screenshots with your header or the link to your website, also, what header do you use, header style from theme Panel or header template from Cloud Library?

Thank you!

Hi,

I’m sorry, but I don’t understand exactly what you mean by ” scroll down the screen slides from side to side. ”, Can you provide more details, like screenshots?
Also, it looks like you still have mobile theme plugins enabled => https://www.screencast.com/t/3866LUBidzO

Thank you!

Hello,

I’m sorry for the late answer, at the moment the support is a bit crowded.
You can install the plugin manually => https://www.screencast.com/t/Sj5WgVFGo and I’m glad you managed to solve the problem.
In the future, please try not to reply multiple times on the topic/email if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.
Note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2

Thank you!

Hello,

Please try to activate the theme manually => https://www.screencast.com/t/GDo5doWPUM1M,
also, if you get a message like this“Sorry, you are not allowed to access this page.”, then you can solve this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
A guide for the theme activation is here: https://tagdiv.com/how-to-activate-the-newspaper-theme/ -> https://www.screencast.com/t/EL4k48Lq

If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone), license certificate and purchase code, open the text file and look for the Item Purchase Code. – http://forum.tagdiv.com/how-to-find-your-envato-purchase-code/. We will take a look at the problem and we’ll fix it. Include a link to this topic in the email.

Let me know the results!

Thank you!

Hello,

Please make sure you have the thumbs are enabled for retina => https://www.screencast.com/t/X79HJ6EiJ, also, you can try to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/

Hope that helps you!

Thank you!

Hello,

In the last update, v11, the implementation of the boxed option has been fixed, if you set a background image/colour this boxed option had applied only to content, now it also applies to the header and footer.
Please check this topic also: https://forum.tagdiv.com/topic/bugsince-i-updating-to-newspaper-11-header-fotter-arent-full-width/
So, if you want to have the footer full width, you need to check if you have set a background image/color and remove it, also, if this option is disabled=> https://www.screencast.com/t/RgS5SfS1g, after all, you can stretch the row.

Hope this helps you!

Thank you!

Hello,

Why would you want to remove the canonical tags?
They are required for SEO.
Also, please check this article https://yoast.com/help/canonical-urls-in-wordpress-seo/#howtochange that can help you.

Thank you!

Hello,

Please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/YMLZf32uQ
Also, this is a video on how to import a cloud template https://www.youtube.com/watch?v=6m8-EebnfM0 -> https://www.screencast.com/t/jz3ymOwdo39r
Also, please check your console if you have an error when you try to import a template.

Thank you!

Hello,

You can edit with tagDiv Composer => https://www.screencast.com/t/FBflrtczp4a, scroll til to that block and select the title/block => https://www.screencast.com/t/sGnSp5OwfME

Hope this helps you!

Thank you!

Hello,

I made a test and for me looks fine => https://www.screencast.com/t/9PpzS40vi
Also, if you don’t mean this please give me more details, screenshots or a video.

Thank you!

Hello, Steen H.,

In the last update, v11, the implementation of the boxed option has been fixed, if you set a background image/colour this boxed option had applied only to content, now it also applies to the header and footer.
Please check this topic also: https://forum.tagdiv.com/topic/bugsince-i-updating-to-newspaper-11-header-fotter-arent-full-width/
So, if you don’t have a background image/colour and the option to make it boxed is disable, => https://www.screencast.com/t/ejiNPCBF then the settings from the theme panel should apply.

Hope this helps you!

Thank you!

Hello,

Can you tell me exactly on which pages breadcrumb is not displayed? Also, please make sure you have set it on that page/post.
Also, all pages/posts are made with the same builder?

Thank you!

Hello,

In the last update, v11, the implementation of the boxed option has been fixed, if you set a background image/color this boxed option had applied only to content, now it also applies to the header and footer.
On the website live you have the last version of the theme and on the staging website v10.4, that is why this is the difference.
So, if you want to have the header and footer full width, you need to disable the option to be boxed, remove the background color/image and after you can stretch the row after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg

Hope this helps you!

Thank you!

Hello,

Normally, it should display the selected primary category =>https://www.screencast.com/t/v2gOFD1W, but please make sure the primary category is music, also, if you don’t set a primary category, and set only the categories from the sidebar => https://www.screencast.com/t/8pj4G5do then it is displayed in alphabetical order.

Hope this helps you!

Thank you!

Hello,

Please check the answer in your own topic: https://forum.tagdiv.com/topic/facing-an-error-message-sorry-you-are-not-allowed-to-a-to-activavting-theme/
Replying may take up to 48 hours.

Thank you!