Hello,

Please try to activate the theme manually => https://www.screencast.com/t/GDo5doWPUM1M,
also, if you get a message like this“Sorry, you are not allowed to access this page.” , then you can solve this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
A guide for the theme activation is here: https://tagdiv.com/how-to-activate-the-newspaper-theme/ -> https://www.screencast.com/t/EL4k48Lq

If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone) and the license. We will take a look at the problem and we’ll fix it. Include a link to this topic in the email.

Let me know the results!

Thank you!

Hello,

If you referring to the header and footer that are no longer full width, then you need to know the boxed option was fixed, when you set a background image/colour and the option activated by boxed, then the whole website will be boxed => https://www.screencast.com/t/r7Ez2tJvo
So, if you want to have the header and footer full width, you need to disable the option to be boxed, remove the background color/image and after you can stretch the row after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg

Thank you!

Hello,

Usually, this problem when the mobile theme is displaying on the desktop, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
The mobile theme plugin uses a standard layout for mobile to make it faster, but for this, all your pages need to be remade using the mobile editor (so you can only add the elements that are present in the toolbar, without shortcodes (blocks) and the shortcode for the contact form (if you copy-paste the code will not work)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hello,

Seems you have a footer from Cloud Template, the background image need to be set with tagDiv Composer, on the row on the footer section in the tab called “CSS”=> https://www.screencast.com/t/icgswNVnEwOY

Hope this helps you!

Thank you!

Hello,

If you want to make the layout full width, then to change the website width, you need to make sure that you don’t have set a background color/image in the Theme Panel because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF
To set a page to full width, you’ll need to edit it with tagDiv Composer like this -> https://i.imgur.com/i5IUJ9E.jpg add or select a row and stretch it after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg

Hope this helps you!

Thank you!

Hello,

I’m not sure I fully understand your issue. Can you provide some more details, screenshots, a link to your website?
Also, please do a test using only tagDiv plugins, clear all cache, and see if the problem persists.

Thank you!

Hello,

I’m glad the problem has been solved.
Let me know if you need further assistance.
Also, from time to time, it is recommended to backup all files and database.

Have a nice day!

Hello,

@iqiqi,
Usually, this problem when the AMP is displaying on the desktop, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please send the link to your website to investigate it.

@amassio, please let me know how/where you set the ads and provide the link to your website.

Thank you!

Hello,

Unfortunately, at the moment you can’t use the AMP with the mobile page.

THnak you for your understanding!

Hello,

This issue has been discussed already here: https://forum.tagdiv.com/topic/newspaper-11-team-member-block-image/#post-405681

Thank you for your understanding!

Hello,

As I said above, this is how the boxed option should work => https://www.screencast.com/t/gDaIgQi0Dq -> https://forum.tagdiv.com/background-introduction/ the moment you choose an image or a color, the whole website must be boxed, the way the boxed option worked, was wrong. How it works now the boxed option is correct.

Thank you!

Hello,

Please check what version of PHP you have, we recommend version 7.3 and don’t share your credentials on the forum.
Please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps; make sure that the theme is activated and you use an SSL plugin for HTTPS.
Also, if you have other plugins activate, please disable them and see if the problem persists.
Also, please send me a screenshot with a critical error when you try to activate tagDiv Composer.

Thank you!

Hello,

In most cases when you get a similar message “ Error at zones: 6(models): 7(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.

For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not get any good results, You can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.

Let me know the results!

Thank you!

Hello,

This request was discussed on this topic https://forum.tagdiv.com/topic/custom-ads-how-to-track-them/ please check it.

Hope this helps you!

Thank you!

Hello,

In the last update, v11, the implementation of the boxed option has been extended, if you set a background image/color this boxed option had applied only to content, now it also applies to the header and footer.
So if you want to have the header and footer full width, you need to set the background image/color on the zone of content and remove the background color/image from Theme Panel.
Also, you align the elements to the centre => https://www.screencast.com/t/zV6ejc8qx

Thank you!

Hello,

I made a test => https://www.screencast.com/t/xQHpfDATRh33 and the author does not have access to the pages.
So, please make sure your user has the role of author.
Also, maybe in future updates, this option will be implemented.

Thank you!

Hello,

If you stretch the footer from Theme Panel -> Template Settings => https://www.screencast.com/t/kdw90hdxu4, you need to set the background on Theme Panel -> Theme Colors -> footer => https://www.screencast.com/t/xhZz7isaRuQ and will look like that => https://www.screencast.com/t/SWyaf61I5 also if the settings not apply please do a test using only tagDiv plugins and clean all cache.
Also, please let me know the steps that you have done.

Thank you!

Hello,

I think the solution can be a custom code CSS, for this please send the link to your website to be able to help you.
Also, you can try this custom code CSS
.page .td-container-wrap {
background: #FFFFFF;
}
Set the code in Theme Panel -> Custom Code -> Custom CSS.

Let me know about your results,

Thank you!

Hello,

Unfortunately, the option for auto loading on posts does not work if you use the mobile theme plugin.

Thank you for your understanding!

Hello,

Seems you have the mobile theme plugin activate, and this is displayed also, on the desktop.
Usually, this problem when the mobile theme is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, if you don’t want to use the mobile theme plugin, you can deactivate the plugin.

Thank you!

Hi,

I’m glad that you manage to solve the problem.
If you have other questions, let us know!

Have a nice day!

Hello,

When you try to activate the theme, please check if you do not have other plugins activated and try to activate it manually https://www.screencast.com/t/EL4k48Lq if the theme panel does not work. Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
Also, if you receive an error message please send it to us.

Thank you!

Hello,

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Also, please make sure you don’t have a plugin conflict, also, maybe you have a security module that blocks this, as an object cache on the host.

Let me know the results!

Thank you!

Hello,

Once we have approved the refund, only Envato can cancel it, if they have not already approved the request.
So if you want to use the theme, you have to buy it again.

Thank you!

Hello,

Unfortunately, there is no option to set the reviews to 0.

Thank you for your understanding!