Hello,

I just checked your website and seems the error you had no longer appears => https://www.screencast.com/t/oEJCdremR the only errors that appears is related to ads.

Thank you!

Hello, Ari,

This is an article on how you can rename the folder => https://www.bluehost.com/help/article/broken-plugin-theme also, you can ask the host for help if you can’t handle the article.
Also, please check the plugin “Insert Headers and Footers” and see where you have set the code, if you have the code/scripts only in the header and footer, you can insert it in our Theme Panel -> Analytics/Js Codes => https://www.screencast.com/t/P1wjfaqzJLx, but if you scripts/code in body, then you need to use this plugin because our theme doesn’t have that section.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader

Hope this helps you!

Thank you!

Hello,

I’m glad the problem has been solved.
If you have other questions, let us know!

Have a nice day!

Hello,

It looks like you have activated the mobile theme plugin.
The mobile theme plugin uses a standard layout for mobile to make it faster, but for this, all your pages need to be remade using the mobile editor (so you can only add the elements that are present in the toolbar, without shortcodes (blocks) and the shortcode for the contact form (if you copy-paste the code will not work)).
Better deactivate the plugin and see the results.
Usually, this problem when the mobile theme is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Unfortunately, there is a big difference between version v7.2to version 11.
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
Also, for example, the breadcrumbs appear on the category page https://www.screencast.com/t/B4UJQhVko
For grids and colors I’m not sure I fully understand your issue, can provide some screenshots of what should look like or what colors should be applied.

Thank you!

Hello,

Unfortunately, I saw that the website is under construction https://www.screencast.com/t/5sh3kGFG
Also, for posts, please clear your cache (eve from your browser) and try again.

Thank you!

Hello,

If the product is not available a message appears when you want to add the product as it is not available => https://www.screencast.com/t/lCqmfMJYn but I will send this suggestion to our developers.

Thank you so much for your feedback and kind words!

Have a nice day!

Hello,

If you a Single Post Template from Cloud Library, then you need to edit the post with tagDiv Composer => https://www.screencast.com/t/jHatJGC1qRf, select the Single Post Views => https://www.screencast.com/t/NhUGCRfI and with right-click, you can delete it.
If you have a standard template, then you can disable the post views from Theme Panel -> Post Settings -> Post and Custom Post Types => https://www.screencast.com/t/LAv90B5eZ

Thank you!

Hello,

What cache plugin do you use?
Please clear your cache (eve from your browser) and try again.
Also, please ask your host if it has a cache plugin installed.

Thank you!

Hello,

Please let me know where did you put the code for ads.
Also, please try to add the code in Theme Panel -> Analytics/JS codes -> Footer =>https://www.screencast.com/t/wFpN5xNJKN
Also, please send some screenshots with steps and the link to your website.

Thank you!

Hello,

I’m glad my colleague was able to help you.
If you have other questions, let us know!

Have a nice day!

Hello,

According to this message the folder already exists, you need to delete that folder manually using FTP/cPanel, after that install the plugin from Newspaper plugins => https://www.screencast.com/t/WLy01lbc

Thank you!

Hello,

Please do a test using only tagDiv plugins, clear all cache and see if the problem persists.
Also, if the problem persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com Provide: wp-admin URL/cPanel URL and credentials.
Also, you know we will do a test only with tagDiv plugins, and the other plugins will be disabled.

Thank you!

Hello,

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please send the link to your website to investigate it.

Thank you!

Hello, Steve,

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Also, please make sure you have the tagDiv plugins activate (tagDiv Composer, tagDiv Cloud Library, Standard Pack).

Thank you!

Hello,

The implementation of the boxed option has been extended, if you set a background image/color this boxed option applies only to content, now it also applies to the header and footer.
So if you want to have the header and footer full width, you need to set the background image/color on the zone of content, and remove the background color/image from Theme Panel.

Thank you!

Hello,

For the issue with the link to buy the theme, please reinstall the tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/WLy01lbc

@TLC815,

Please use the import/export feature from Theme panel: https://forum.tagdiv.com/import-export-theme-settings/ -> https://www.screencast.com/t/1RwsLsKJYH

Thank you!

Hello,

Please do a test using only tagDiv plugins, and see if the problem persists,
Also, if the issue isn’t solved, please send some screenshots and the link to your website.

Thank you!

Hello,

1. Theme Panel contains elements from the tagDiv Standard Pack plugin, so if you want to use those elements, please activate the tagDiv Standard Pack.
2. Unfortunately, our theme login doesn’t have a system to manage how the password will be set for new accounts. Maybe you can achieve that using some plugin, but I don’t know one, sorry.

Thank you!

Hello,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K

Thank you!

Hello,

This is strange. The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Also, if you don’t have the red zone, please try with right-click menu to delete it https://www.screencast.com/t/9nWg97KsS.

Thank you!

Hello,

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if you use Rank Math plugin and All in One Seo plugin can interfere with our theme.

Thank you!

Hello,

You can use the Video Playlist.
You need to configure your video playlist like in our guide from here: https://forum.tagdiv.com/video-playlist-2/

Hope that helps you to understand how it is working!

Thank you!

Hello,

You can set the image height and content width => https://www.screencast.com/t/cZai80Yg
if you referring to navigation icon from one slide to another, you can set the size and color https://www.screencast.com/t/YmqR4PqPI0h

Thank you!

Hello,

In the screenshot is the footer template which does not have the edit button, and the header template which has the edit button on the back => https://www.screencast.com/t/9HgxEEv7QP, are two different templates this is how they were made.
Also, the steps to edit the footer are those from that topic, but to be much clearer and for a good understanding I made this video https://www.screencast.com/t/j1lKvwrChrWy that I hope will help you.
Also, you can check this video https://www.youtube.com/watch?v=nE51MfLV7hE

Thank you!

Hello,

In most cases when you get a similar message “ Error at zones: 6(models): 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.

For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not get any good results, You can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.

Let me know the results!

Thank you!