Hello,

I noted this on our list for our developers to do list.

Thank you for your understanding!

Hello,

If you have a Pro Prebuilt Website, then the settings will not be applied.
You can disable the date/comments count and author if you edit with tagDiv Composer => https://www.screencast.com/t/2vHDs0uoirb, select the block and in the tab called “Layout” are the options for date/comments and author to hide on each module => https://www.screencast.com/t/4iV60yIz -> https://www.screencast.com/t/XWcO58ogc -> https://www.screencast.com/t/zbYiWa9zeX

Hope this helps you!

Thank you!

Hello,

I am not sure I fully understand where the error appears and what you mean with “Time Machine” – broken”. Can you please provide more information about your issue?

Thank you!

Hello,

In most cases when you get a similar message “ Error at zones: 2(models): 0(dom). T.. The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.

For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not get any good results, You can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.

Let me know the results!

Thank you!

Hello,

At the moment it is a beta version and it is not mandatory to use it.

Thank you!

Hello,

If you add the background image, please make sure the option BACKGROUND BOXED LAYOUT is enabled => https://www.screencast.com/t/3XSl050n

Thank you!

Hi,

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The mobile theme comes with its own templates for page, post, category, 404 etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple).
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories page/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.

Thank you!

Hello,

Please check if this requirement is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Also, if you use Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader and see if the problem persists.
Also, if the problem persists this can be from some extra plugins, so please does a test using only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).

Hope this helps you!

Thank you!

Hello,

You can try to add the shortcode in an element called raw HTML => https://prnt.sc/10jfzg2 or another alternative you can try to set the shortcode in column text or text with title in text zone => https://www.screencast.com/t/yzHiFcS8g8 -> https://www.screencast.com/t/uDXaxJ8JSKFB and see if this work. The shortcode is automatically saved.

Hope this helps you!

Thank you!

Hello,

For the moment there is no general option that can be set in one place and to change the fonts over the entire website, you can do it only using the options from theme panel -> https://i.imgur.com/CiY2BzW.png and for cloud templates, you need to do it with tagDiv Composer -> https://i.imgur.com/W0x6va3.png
This is a video about how to change the fonts => https://www.youtube.com/watch?v=rbkYVyj1__Q
If this is not what you mean, please provide more information.

Thank you!

Hello,

This option has been already discussed here: https://forum.tagdiv.com/topic/infinite-scroll-for-my-posts/

Thank you!

Hello,

Our theme has an option which can help you, is called “IMAGE LOADING ANIMATION ” https://www.screencast.com/t/yEAXK82aD -> https://forum.tagdiv.com/loading-image-effects/ , you can find in Theme Panel -> Template settings.

Hope this helps you!

Thank you!

Hello,

Usually, the problem is from a cache plugin, because you are using the mobile theme plugin => https://www.screencast.com/t/mpbsqaVtX2kL, the mobile layout will have a different design and most of the cache plugins do not recognize this and provide the mobile version for desktop (or vice versa). We recommend using WP Super Cache plugin with the settings from our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
Better deactivate the plugin and see the results.
Also, if you create a mobile page, please check if is set correctly => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
You can check this video about the Newspaper theme version on mobile and how to edit them -> https://www.youtube.com/watch?v=SpGkOnJeNZY.

Hope this helps you!

Thank you!

Hello,

If you have a Single Post Template, the settings from Theme Panel will be ignored.
This is a video on how to customize your sidebar with tagDiv Composer =>
https://www.youtube.com/watch?v=fa7GenCHcBU also, if you have created a sidebar like a widget then you can set it in the element called “Widget Sidebar” => https://www.screencast.com/t/x7b90ioLJhUi

Hope this helps you!

Thank you!

Hello,

Hello,

I am sorry. I’m not sure I fully understand what you are looking to achieve. Can you provide an example?

Thank you!

Hello,

Did you post a question on a topic that belongs to another user? or is this topic => https://forum.tagdiv.com/topic/page-customize/

Thank you!

Hello,

This option has been already discussed here: https://forum.tagdiv.com/topic/infinite-scroll-for-my-posts/
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Hope this helps you!

Thank you!

Hello @Telebari,

Unfortunately, width 1366px is a very small screen and due to the fact that the default width is 1116px, there is very little space for background.

Thank you!

Hello,

If you refer to the featured image on the post, it can only be hidden with a custom CSS code => https://www.screencast.com/t/hr7qj4zJY
This is the code

.td-post-featured-image{
display:none;
}

Set the code in Theme Panel -> Mobile Theme -> Custom Code => https://www.screencast.com/t/St204VtFl3NU
If this is not what you mean, please provide more information as screenshots and a link to your website.

Thank you!

Hello,

Please provide more information about your issue, also a link to your page where the issue is in order to help you.

Thank you!

Hello,

Unfortunately, our theme doesn’t have the option to open the post in a new tab.

Thank you for understanding!

Hello,

I made a test with your youtube ids and works well => https://www.screencast.com/t/lCVgmRSHi5Kz please make sure you set it correctly, also source need to be video ids.

Thank you!

Hello,

I just checked on my install and works well.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please let me know the steps you have done.

Thank you!

Hello,

Please do these steps
1. disable tagDiv Composer
2. uninstall tagDiv Composer
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know about your results!

Thank you!

Hello,

I just checked your website and seems you an admin-ajax error=> https://www.screencast.com/t/SlR2JYg21, so this issue can be from the firewall or security module which blocks the admin-ajax.php request.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Hope this helps you!

Thank you!