Hello,

Please do these steps
1. disable tagDiv Composer
2. uninstall tagDiv Composer
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Hope this helps you!

Thank you!

Hello,

To change the background image for the menu on mobile, please access Newspaper -> Theme panel -> Background -> Mobile menu/search background and change the image from here https://www.screencast.com/t/ATV1Jr7s

Hope that helps you!

Thank you!

Hello,

I understand that you managed to solve your problem, right?
Please notice that we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).

Thank you!

Hello,

You can set the general header in Theme Panel -> Header => https://www.screencast.com/t/Us620POf, but in your case, you need to change the header where isn’t the Global Template on Global Template from Manager (Website Manager) -> Header => https://www.screencast.com/t/d0CXbUghhN

Thank you!

Hello,

You can add a button, and assign a link to your new page for the log in on the button.
You need to create a new page, but unfortunately, you need to use a plugin.
Some users use the WPForms and said it’s not a problem for them, unfortunately, we don’t provide support for this plugin.

Thank you!

Hello,

It depends on what you want to edit. You can edit the pages with tagDiv Composer ,
You can find more tutorials on our channel on youtube =>https://www.youtube.com/user/tagdiv which can help you to redesign.
Also, you can ask us, if you don’t know how to edit and we will try to help you.

Thank you!

Hi,

For this problem, please make sure you have set the theme requirements as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello,

We recomand to use for the post Guntenberg editor but you can try also, classic editor (but as far as I know, it is deprecated).

Thank you!

Hello,

Please make a test on a subdomain using only tagDiv plugins, clear all cache, and see if the column text is available.
Also, please tell me where you are trying to add that shortcode (category page/post, etc) and what it is used for.

Thank you!

Hello,

Please make sure that the update procedure is done correctly: https://forum.tagdiv.com/how-to-update-the-theme-2
Also, after the update, if you have shortcodes on pages, please please make sure all the tagDiv plugins are enabled => https://www.screencast.com/t/sUy4KEsyeGE
Also, if you encounter problems, please tell us and we will help you solve them.
You can find more tutorials on our channel on youtube =>https://www.youtube.com/user/tagdiv which can help you to redesign.

Thank you!

Hello,

You can’t remove the empty column, you can remove the empty row, edit the page with tagDiv Composer and with a right click remove the row => https://www.screencast.com/t/9nWg97KsS.
Also, the empty columns will not be displayed on the desktop.

Hope this helps you!

Thank you!

Hello,

You can enable the option the Auto Loading on the Single Post Template with tagDiv Composer -> Show site wide settings => https://www.screencast.com/t/4RnV1CnxiuA

Thank you!

Hello,

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.

Let me know the results!

Thank you!

Hi,

Please update the WordPress to 5.7.1 and check to see if the problem is still persisting.
Hope this will fix the problem that you have!

Let me know the results!

Thank you!

Hello,

If you send an email, then my colleagues will reply to you as soon as possible.

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2

Thank you!

Hello,

I am sorry but I don’t understand what you are looking to edit or which is your issue.
Please provide more details in order to help you like a screenshot and a link to your website.

Thank you!

Hello,

I just made a test on my install and works well => https://www.screencast.com/t/XUoLJpyGCG
If you use the child theme, please make sure you have set a single template => https://www.screencast.com/t/RG6guURh, because the default single template doesn’t have the sidebar set in the file.

Thank you!

Hello,

Seems you have installed the Mobile theme plugin. If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
Better deactivate the plugin and see the results.
Also, if you create a mobile page, please check if is set correctly => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
You can check this video about the Newspaper theme version on mobile and how to edit them -> https://www.youtube.com/watch?v=SpGkOnJeNZY.

Hope this helps you!

Thank you!

Hello,

Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.

Let me know the results!

Thank you!

Hello,

Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.

Let me know the results!

Thank you!

Hello,

I think you referring to the option the Auto Loading on the Single Post Template you can disable it with tagDiv Composer -> Show site wide settings => https://www.screencast.com/t/4RnV1CnxiuA

Thank you!

Hello,

I think you referring to the top bar => https://www.screencast.com/t/wx2Ay8Ex1mcD, you can delete the row, select the row and with right-click, you can delete => https://www.screencast.com/t/SiayZHJiA -> https://www.screencast.com/t/QDotEoI9

You can find more tutorials on our channel on youtube =>https://www.youtube.com/user/tagdiv which can help you to design the website.

Thank you!

Hello,

If you want to change the color when the menu is open like this => https://www.screencast.com/t/OutN1mFpgBfg, you need to make the settings in Theme Panel -> Theme Colors -> Mobile menu/ Mobile search => https://www.screencast.com/t/aQj2hQ1y also, if you want to add a background image you can from Theme Panel -> Background -> Mobile menu => https://www.screencast.com/t/inWGd4WId the and to change the font go in Theme Panel -> Theme Fonts -> Mobile menu => https://www.screencast.com/t/HmDMTyJ5 -> https://www.screencast.com/t/i9f8iXcjR

Thank you!

Hello,

To set the color of the line under the header menu like this => https://www.screencast.com/t/FLXI2SaK5yn you can do that from the tab called “Style” where you can set the color, height, etc.

Hope this helps you!

Thank you!

Hi,

This issue can be from the firewall or security module which blocks the admin-ajax.php request.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
Also, if you can’t activate, then you can send us an email at contact@tagdiv.com, provide a wp-admin URL (to can login in WordPress admin zone), cPanel URL and credentials, license certificate and purchase code, open the text file and look for the Item Purchase Code. – http://forum.tagdiv.com/how-to-find-your-envato-purchase-code/

Thank you!