Hi

Please make sure that the parameters from system status have at least the values indicated in our documentation: https://forum.tagdiv.com/system-status-parameters-guide/ also try to deactivate all plugins except Visual Composer, clear all caches then test again.
If the problem persist check browser’s console while you’re saving the settings. If the settings cannot be saved there shroud be an 403 or 404 error which refers at admin-ajax.php file.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

Your layout issues are related with the custom css used.
You added a fixed value the width of td-outer-wrap container which breaks the mobile layout, check this screen: http://screencast.com/t/fJ4GsKMuus Use media queries to change that value for mobiles: http://screencast.com/t/1o8RKZmED

@media (max-width: 768px){
.td-boxed-layout #td-outer-wrap {
width:100%
}
}

You also need to remove this margin left added on this row: http://screencast.com/t/kcb6BupP12

@media (max-width: 768px){
.vc_row.vc_row-flex{
margin-left: 0px !important;
}
}

Thanks!

Hi

You can try something like this:
add_filter( 'style_loader_src', 'remove_cssjs_ver', 1005, 2 );
1005 is the priority value, you need a small priority for this hook if speed booster is used. In this case a higher number means a smaller priority.

Hope this helps!
Thanks!

HI

Wp Rocket is not among tested plugins and we can’t provide an accurate answer why it breaks theme’s functionality. From other reports some of the plugin’s features, like page caching works fine, but some of them like css/js minification are known to create issues with our theme.
The child theme is not required, it’s optional and you can use it to customize theme’s features, for example change a post template. Please check this links for more details in this regard: https://codex.wordpress.org/Child_Themes – https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks!

HI

I’ve checked your site and noticed that you setup block 16 to display posts from category COLLEGE FOOTBALL You can either assign this category for all post that you want them to be displayed in block 16 or add a specific tag for them then use that tag in block’s settings. For example add sport tag for the posts that you want them displayed in block 16 and simple change the filter in block settings: http://screencast.com/t/X0cnoOlcqS

Hope this helps!
Thanks!

Hi

Please refer to our documentation for more details in page-speed regard: https://forum.tagdiv.com/how-to-make-the-site-faster/ Try to optimize the images following google’s docs: https://developers.google.com/speed/docs/insights/OptimizeImages Also you can use leverage browser cache to reduce the size of the css/js resources served by the server: https://gtmetrix.com/leverage-browser-caching.html
To minify js you can use Speed Booster plugin which loads the minified version of js for the theme. Also for css you can try clodflare; https://forum.tagdiv.com/cloudflare-cdn/

Hope this helps!
Thanks!

HI

The theme usually display site’s title when a post is shared on twitter: http://screencast.com/t/gyKH1lF8 Try to set your site’s title to deshdoot, clear all caches then test again.

Let us know ho it goes.
Thanks!

Hi

Do you have any cache on the server, not in your wp install, directly on the server? Contact your host provider and ask him if there is any cache for php. You can also try to deactivate all plugins except Visual Composer, just to make sure that there is not a plugin’s fault then test the site again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

There was a conflict between Mobile theme plugin and SEO By Yoast plugin. Try delete the mobile theme plugin and install this version: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again.

Let us know ho it goes.
Thanks!

Hi

PLease make sure that you update the theme according with our documentation: https://forum.tagdiv.com/how-to-update-the-theme-2/ also check if the parameters from system status have the values indicated here: https://forum.tagdiv.com/system-status-parameters-guide/ , deactivate all plugins except Visual Composer, clear all caches, purge the cdn if you’re using then test the site again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

Please make sure that you setup the social counter according with our documentation: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ also try to clear all caches then test the site again.

Let us know how it goes!
Thanks!

Hi

Try this css in theme panel > custom code > custom css to hide more from author: http://screencast.com/t/OI7Psa8fib

.td-related-right {
display: none!important;
}

You can use translations panel to change that texts as desired: http://screencast.com/t/wFouwbWPwtH

Hope this helps!
Thanks!

HI

I am not really sure what you’re trying to so please provide your site url and more specific details about the desired result, also a screen would be helpful, so we can have a closer look and get back to you with a more accurate answer.
Thanks!

HI

The theme does not control or change post’s url, it is completely controlled by WordPress. Also I can’t access your links, it seems the there is a problem with the server: http://screencast.com/t/y4mlNRDlwip – http://screencast.com/t/J7hS0JTIK7IU I’ve made a few tests on my end but I can’t duplicate this issue.
If you still can’t manage to solve this issue please address us vi email at contact@tagdiv.com and give us wp-admin so we can have a closer look at this issue and maybe we can help. In your message paste a link to this conversation.

Thanks!

Hi

Slide block won’t render if you set the limit post number to 1 as it is here: https://dl.dropboxusercontent.com/u/14103014/tagdiv/s4.png You need at least 2 posts in order to display the slide. If you want to make it work with one post you need to edit td_block_slide.php file and remove this condition: http://screencast.com/t/Glhs9kCW01F

Hope this helps!
Thanks!

HI @infusednz

You can also use this css in theme panel > custom code > custom css: http://screencast.com/t/6unFfh1f8XC

.dropcap {
background-color: red!important;
}

Hope this helps!
Thanks!

Hi

Please make sure that you update the theme according with our documentation: https://forum.tagdiv.com/how-to-update-the-theme-2/ also try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test the site again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

The font options for module 14 can be found here: http://screencast.com/t/vRpfDh27sjnc also for module MX3 here: http://screencast.com/t/WrzqhRDUYA
Let us know if you need further astatine on this!
Thanks!

Hi

The theme set a 1068px width for content and this value can be changed easily. All theme’s blocks, modules and post/page templates relay on this value so if it’s changed all layout must be re-built.
You can try below css to add a border but is possible only like this: http://screencast.com/t/z8LeAiHTbo0h

.td-main-content-wrap .td-container {
width: 1070px;
border: 1px solid red;
}

For a different implementation you will need additional customizations. We can’t offer customization services at the moment so if you still need guidance on this or you’re not aware of the steps you need to take in this regard please consider hiring a developer or a freelancer to do this for you.

Thanks!

Hi

The theme does not control the registration process, it only make the widget used in this regard. WordPress handle login/registration process so it could be a conflict with some plugin or a miss-configuration from the server. Try to deactivate all plugins except Visual Composer, clear all caches, purge the cdn if you’re using and test the site again.

Hope this helps!
Thanks!

Hi

Yes you can insert ad’s shortcode from Visual Composer in post content like here: http://screencast.com/t/ywvcjZFj – http://screencast.com/t/KnhfMZq5ce – http://screencast.com/t/Zg5vRwzZ

Hope this helps!
Thanks!

Hi

You can use Visual Composer page-builder to add/delete blocks from pages. For more details please check our documentation: https://forum.tagdiv.com/newsmag-how-to-use-visual-composer/ – https://forum.tagdiv.com/newsmag-homepage-how-to-build-and-set-it/ – https://forum.tagdiv.com/newsmag-block-settings-tutorial/ – https://forum.tagdiv.com/newsmag-video-playlist/

Let us know if you need further assistance on this.
Thanks!

Hi

Please provide page’s shortcode from Visual Composer via http://pastebin.com/ so we can duplicate it on our side and have a closer look at this issue. Also make sure that the parameters from system status have the values indicated here: https://forum.tagdiv.com/system-status-parameters-guide/

Thanks!

Hi

Yes you can disable meta infos on modules from thee panel > block settings: http://screencast.com/t/7EbWzbaS1y6q
Hope this helps!
Thanks!

Hi

To run shortcodes it’s required ‘the_content’ hook and on modules that hook is not available. Instead you can use directly date('Y') function on module, it should work fine: http://screencast.com/t/WZrWC1wZoAo

Hope this helps!
Thanks!