Hi

I am not sure why this happens on your site as we didn’t got a similar report before. Please address us via email at contact@tagdiv.com including a link to this conversation and also give us wp-access so we can have a closer look at this and we will get back to your as soon as possible.

Thanks!

Hi

You can ignore the activation message as Visual Composer plugin comes bundled with the theme and you don’t need a license key for it.

Thanks!

Hi

Please make sure that the excerpt section is enabled from Screen options: http://screencast.com/t/RKP3HvIRyB
Thanks!

Hi

Try this css in theme panel > custom code > custom css: http://screencast.com/t/DaUZU4WCh9i

.td-search-wrapper {
display: none;
}

Thanks!

Hi

@La Polilla Tlaxcala please address us in English next time as we don’t speak Spanish and is hard to understand your messages.

Last theme update can be downloaded from your themeforest account in downloads section.

@Maui No Ka Oi Magazine I’ve checked your site and now it’s loaded fine, on my side the blue bar is not displayed anymore.

Thanks!

Hi

I’ve made some testes with background click ad an my side and seems that we have a conflict in the theme. I forward this to theme’s developers and they will inspect it in shortest time possible.

1. http://demo.tagdiv.com/select_demo/select_demo_newsmag here we use a custom structure for the page, basically there it’s a modified version of the theme. There we use a video background for the row which is also possible using Visual Composer: http://screencast.com/t/DmxOdddokCd

2. The slider won’t work as a background video, you have to use a video from an external source as I’ve indicated above.

Thanks!

Hi

To achieve that you’ll need some custom css as the theme does not have a built-in option. Please provide more specif detail about what you’re trying to dos so I can inspect this closer and maybe I can help.

Thanks!

Hi

You can try to use the carousel block from Visual Composer in sidebar to display the images. To achieve that create a blank page and add on it the carousel block, then press classic mode button to switch in backend editor, copy this shortcode: http://screencast.com/t/z3ciSfUOOv and paste it in a text block in widgets area: http://screencast.com/t/ccKtLy74nfvw

Hope this helps.
Thanks!

Hi

I’ve checked your site and noticed that your using page template default for homepage. On this post template the sidebar won’t be displayed when Visual Composer it’s used unless you add it on the page. You can use a widgetized sidebar element from Visual Composer: http://screencast.com/t/WXheJbjhKO You can also make it sticky following this link: https://forum.tagdiv.com/smart-sidebar-2/
Also for posts you don’t have sidebar set. Try to set a sidebar from post editor clear the cache memory the test the site again.

Hope this helps.
Thanks!

Hi

Please make sure that you updated the theme according with our documentation, clear all caches, purge cdn files if you’re using then test again. Make sure you do a clean update. By this I mean that you have to delete current theme’s install and upload new themes files via WordPress or via ftp: https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks!

Hi

As long as you have a valid license for our theme there won’t be a restriction to the updates even if the 6 month of paid support pass so you don’t have to worry about that.

Thanks!

Hi

Please provide your site url so I can have a closer look and maybe I can helps.
Thanks!

Hi

We fixed this issue in last theme’s update so try to update at V 3.0 which is available on themeforewt then test again.
Thanks!

Hi

Please provide more specif detail about your issue as I am not very sure what you mean.
Thanks!

Hi

Glad you have managed to solve this issue.
Thanks for letting us know and for your message.

Hi

In order to make a clean update you have to update all files included in patch folder. All files are essentials more or less and we can’t say do not update that file because is not important.

Thanks!

Hi

If the result it’s displayed by a plugin the theme can’t control it’s size, you will have to do it using some specific css. Try this code: http://screencast.com/t/jZk63CqMZzF

.meta-info{
font-size: 15px;
font-weight: bold;
}

Thanks!

Hi

You can target a specif post using this css: http://screencast.com/t/gicO3nuUgD

.td_block_10 .td_module_9:nth-of-type(4) .td-module-title a {
color: red;
}

Thanks!

Hi

1. That happens because when page is loaded the theme first loads the css from style.css file then it’s the css generated by the theme from theme panel. To avoid that delay you can edit the style.css and paste there all custom css generated by the theme. That css can be fount in page source: http://screencast.com/t/VsXush6P Currently you have this code: http://pastebin.com/mHsMpdZC and this one from theme panel > custom code > custom css: http://pastebin.com/RLF5Gwca You can paste this code in style.css: http://screencast.com/t/7NJL47O7dPI
Note that if you make any changes trough theme’s colors or theme’s fonts the css will be modified and you have to update it again.

2. Checking the page I’ve noticed that the plugin set a 60% width for event’s description, that’s why the page becomes very long. Try this css to make event’s description 100% width: http://screencast.com/t/xLjCVg7PsS

.tribe-events-loop .tribe-events-content {
width: 100%;
}

3. Please check your customizations from theme panel and make sure that conditions added are meet, otherwise the code won’t be executed. I am not aware of Events Calendar functionality and I can’t provide an accurate answer in this regard.

4. Please check our documentation for more detail about how mobile theme plugin works: https://forum.tagdiv.com/the-mobile-theme/ Note that the mobile theme won’t display any content made with Visual Composer. Basically only the content inserted in mobile editor will be displayed on the page when mobile theme is enabled. If you want to have the same content on mobile as on desktop just live mobile theme deactivated.

Thanks!

Hi

This can be achieved only by editing the code which generate the author box. Replace the code from td_block_authors.php with this one: http://screencast.com/t/smtjtqQKGJ – http://pastebin.com/XaLKJKvN – http://screencast.com/t/iZ6y4bwNF
Also you have to set the authors by to display authors by post count in Visual Composer or in widgets area: http://screencast.com/t/zonMc9T2Zb Note that by editing the indicated file author box will display only three authors on entire site.
Before making any changes make sure you do a full backup to your current wp-install.

Hope this helps.
Thanks!

Buna

Multumim pentru explicatii si pentru semnalarea acestei probleme. Vom inspecta problema iar in viitoarele update-uri va fii inclus un fix.

O zi buna!
Andrei L tagDiv!

Hi

This issue it’s caused by cache or cdn. As can be seen here the theme request the css from V 3 but on the page arrives the code from V 2.3.7: http://screencast.com/t/cNGI6pTUIOrH Try to clear all caches, purge all cdn files then test the site again.

Let me know how it goes.
Thanks!

Hi

Try this cs in theme panel > custom code > custom css: http://screencast.com/t/bMfEfCd3

#td-top-mobile-toggle a {
height: auto;
}

Let me know how it goes.
Thanks!

Hi

Try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test the modal image again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

I’v double checked the page on my side and it is displayed fine, there is not a problem with theme’s functionality and even the plugin for captcha it works fine. Note that we didn’t tested any plugin or code which displays captcha on the pages and we can’t guarantee that it will always work fine with the theme. Here we can provide support only for theme’s features and captcha is not one of them so I can’t provide a solution for this issue.

Thanks for your understanding and for your message!