Hello!

Check this thread: https://forum.tagdiv.com/topic/after-latest-update-an-arrow-is-showing-on-the-top-left-corner-how-to-remove/

Thank you!

Hello!

Unfortunately, I have no ETA right now.

Thank you for understanding!

Hello!

Please make sure you use the latest update of the theme and plugins. If you use default templates, please activate the Standard Pack plugin.
Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. install TagDiv Composer
4. activate TagDiv Composer

Hope that helps you!

Thank you!

Hello!

Yoast is not our plugin, but a tested plugin that works with our theme. So, it won’t deactivate the features themselves, depending on the theme feature you use. 
Yes, please check: https://forum.tagdiv.com/topic/yoast-content-types/

Thank you!

Hello!

Check this thread: https://forum.tagdiv.com/topic/after-latest-update-an-arrow-is-showing-on-the-top-left-corner-how-to-remove/

Thank you!

Hello!

It’s displaying the primary category tag there always: https://app.screencast.com/GknPsPDlCuOJi

Thank you!

Hello @jovencuba!

There should be some settings that overwrite our theme thumbs. Please address this issue with their support.

Thank you for understanding!

Hello!

If a template is not built with our Tagdiv Composer, then you cannot edit the elements in the Tagdiv Composer. You can find a cloud template like this: https://app.screencast.com/Q4b6VUxnArH6w

Thank you!

Hello @jandevit1!

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!

Support Hours (GMT+3)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Hello!

Access the cloud templates -> homepage templates, click here: https://app.screencast.com/LJb5rP5E7ZpQQ
You can search it here like this: https://app.screencast.com/TBFAMb8HlaXig
Please note that you cannot assign a page template to a different template. But you can add sections or edit two pages with the tagdiv composer and copy-paste the elements. If they are the same for both templates, then they will be copied successfully.

Thank you!

Hello!

The settings are on that row: https://app.screencast.com/SeKRIHIcibRDO
The image is uploaded to the Media Library in full size (1920 x 593).

Thank you!

Hello @mateusnds!

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.

Thank you!

Hello @akadomasyon26!

In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly is the issue there, what exactly you need to achieve and your website link.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello @jovencuba!

Sometimes, the issue can be from a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.

Thank you!

Hello @BinShehab!

I suggest you use the gtranslate plugin, so you shouldn’t have doubled templates.
You can use a license key for one single product(website). For the other domains/sub-domains, please consider buying another license key. There are two places for a license: one can be used for staging, and the other is for the live version of your product/sub-domain/website. If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.
If you use it on subdomains that are a part of your product or wp multisite, you could use the same key.
Check this thread for example: https://forum.tagdiv.com/topic/sub-domains-installation/

Thank you!

Hello!

Unfortunately, you cannot specify the interval time to choose the random post.
Documentation here: https://forum.tagdiv.com/flex-block-settings-guide/

Thank you!

Hello @sotirow96!

There are some flex block builders using the Module Template: Case Studies. You can also edit the module template. Documentation is here: https://forum.tagdiv.com/modules-builder-newspaper-theme/.

Thank you!

Hello!

Try to deactivate the AMP and check if it works for you.
I’ve tested on my end and for mobile theme + amp it seems to be an issue at the moment.

Thank you for understanding!

Hello @daddynovela!

You should use the single elements that takes the content from Gutenberg and also the featured image automatically. For example: Page Title, Single Post Featured Image, Single Post Content. Documentation here: https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

Thank you!

Hello!

Here is the setting to display the post views: https://app.screencast.com/L1mqzAPYrvQaz

Thank you!

Hello!

Check this thread: https://stackoverflow.com/questions/33936067/cannot-use-output-buffering-in-output-buffering-display-handlers

I hope that helps you!

Thank you!

Hello!

Please uninstall all the cache that you are using and check again. Try to visit the page once and verify the post views counter. Make sure this option is enabled: https://forum.tagdiv.com/ajax-view-count/

Thank you!

Hello Fidel!

Unfortunately, we did not test any other plugins. You can use and try one of these plugins: https://popupsmart.com/blog/best-gdpr-plugins-for-wordpress
Please take care of a future plugin conflict.

Thank you!

Hello!

Edit the homepage with the tagdiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB click on the column: https://app.screencast.com/ATWENrNtBbP9y and delete this value: https://app.screencast.com/AjUuWuUoH6mOS
Delete also the border color from there.
Change the theme accent color: https://app.screencast.com/684Kg0zM6wO8V

Thank you!

Hello!

If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

Thank you!