Hello!

Please update the theme and plugins to the latest version.
For every update, we always recommend the following:
-> First of all, please make sure you have a backup.
-> Please deactivate all the non-tested plugins with our theme before updating.
-> Update WordPress, PHP, the theme, and plugins to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/.
-> Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello!

You should use the AMP plugin together with the mobile theme: https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hello @robbyyy!

Please be patient and continue the discussion with my colleague via email.

Thank you so much for your understanding!

Hello @gipmed!

Import a cloud template and add the modal. Unfortunately, you can’t add any elements to the default templates.

Thank you!

Hello @robbyyy!

My colleague will reply to you.

Thank you!

Hello Jason!

I’m glad that you solved the issue.

Thank you!

Hello @gipmed!

The modal popup element can be added as a button in the footer: https://app.screencast.com/waeqqJkMvfbzG
Unfortunately, you cannot add an element to another element; I mean the modal directly in the menu.

Thank you!

Hello @robbyyy!

Please include a link to this topic so I can easily find your email.

Thank you!

Hello!

Unfortunately, this feature expands on click is not in our theme, and there are no options in order to customize it.

Thank you!

Hello @Southview92!

I can see that the single cloud template for this post is not assigned to the global one. https://www.in2town.co.uk/gainsborough-news/shop-in-gainsborough-sold-illegal-vapes/ That’s why it’s looking different.

Thank you!

Hello!

This issue has already been discussed here; please check: https://forum.tagdiv.com/topic/admin-ajax-loading-time/

Thank you!

Hello @daddynovela!

Some options are responsive, but others are not. We were thinking that time was not that necessary. If you really need any settings to be responsive, then I suggest you use two elements: one for desktop and one for mobile, and every element from the tagdiv composer can be hidden. Hide the element for mobile in the desktop viewport and reverse.

Thank you!

Hello Ameet!

You can convert the desktop page or create a new one with a different layout.
There is no other URL when you check the mobile page on your mobile phone.

Thank you!

Hello @Vidar !

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.

Thank you!

Hello @Vidar !

Make sure you have the Standard Pack plugin installed and active for the default templates. Check in Newspaper > Plugins to see if all the plugins are active.
After that, make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello @gipmed!

You can add the modal popup element from the tagdiv composer and drag and drop it where you want on the page. For example, place it near your menu or copy-paste it after any element on the page. It should be a green zone in order to be able to drop it.
Read more about it here: https://forum.tagdiv.com/modal-popup/

Thank you!

Hello Jason!

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!

Support Hours (GMT+3)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Hello Jason!

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
– specify the current domain you need to assign the license key

Thank you!

Hello @Southview92!

You will need a SEO plugin for that in order to improve your google impressions and rankings.
We recommend you to use the Yoast SEO plugin because it’s tested with our theme.
After all modifications, you need to reindex your website on Google. It may take some more time.

Thank you !

Hello!

In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly is the issue there, what exactly you need to achieve and your website link.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello @itgrcapitallink!

A workaround there could be to use a custom module. Check this guide: https://forum.tagdiv.com/modules-builder-newspaper-theme/

Thank you!

Hello Ameet!

It is important to be seen in the toolbar when you access the homepage in your frontend. Read this and find out how it should be assigned: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Yes, that’s true because the mobile theme layout contains fewer elements on the page without any customizable elements. The mobile theme overwrites the previous layout. Try to use a plugin like gTranslate.

I hope that helps you!

Thank you!

Hello!

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/totop-button-docked-to-page-top-after-12-6-5-update-fix/

Thank you!

Hello @conflutech!

Do you use some extra plugins? Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hello Peter!

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/totop-button-docked-to-page-top-after-12-6-5-update-fix/

Thank you!