Bettina Hello @mshamza!
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Thank you!
Bettina Hello Dennis!
If this is only sometimes placed there, then this could be a caching issue, or the script will display different sizes of ads.
Thank you!
Bettina Hello @newshindi24!
You can only modify the footer with TagDiv Composer if you go to a page where it is assigned and edit that page with TagDiv Composer, and then you will have access to the footer also. For example, edit your homepage with TagDiv Composer, scroll till footer, click on footer zone and you can edit it.
Thank you!
Bettina Hello @Insights !
Please provide more information about the issue you encounter there.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Bettina Bettina Bettina Bettina Hello @capsx!
Yes, it is still on our investigation list.
We’re sorry for this inconvenience!
Thank you !
Bettina Hello Dennis!
Please set the cloud header template as global and check if you assigned the right header for articles as well.
Thank you!
Bettina Hello @Mshamza!
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificates and purchase codes
– a link to this topic in order to identify you
– specify the current domain you need to assign the license key
Thank you!
Bettina Hello!
This will require custom work, which is not covered by the support team because it’s a complex task to achieve.
For customization and other services, you can contact our custom work team here: https://tagdiv.com/premium-customization-services/.
Thank you!
Bettina Hello @aroldomarmo !
Our developers tried to improve it more and more, optimize it as much as they could in every update, and also bring in new features.
First of all, please make sure you have a backup done, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try to run the update of the theme and the TagDiv plugins also.
If you have some custom modifications in the theme files, then better save the code and replace it after every update.
Thank you!
Bettina Bettina Hello @jurishour !
I can see that you use a different theme than the newspaper, so I can’t help you with that one.
Thank you!
Bettina Hello @dimakent!
Yes. We try to reply as soon as possible!
Please be patient!
Support Hours (GMT+2)
Monday – Friday:
8:00 AM – 17:00 PM
Thank you for understanding!
Bettina Hello Leonardo!
This means that you do not have any mobile pages.
Which icon should appear in the menu from our plugin?
Please provide more information and some screenshots, so I can understand what you need to achieve there.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Bettina Hello @mattiave!
I’m glad that you solved the issue.
I’ve checked your articles, and I can see that you use Roboto font there too.
Thank you!
Bettina Hello!
Check this guide: https://support.mozilla.org/ro/kb/firefox-cant-load-websites-other-browsers-can
Please check if the problem is not from your schema that you use.
Thank you!
Bettina Hello Isaac!
Unfortunately, no.
Thank you!
Bettina Hello @genfinity !
If you use default features on a cloud template, then you can see them in the tagdiv composer, but you can’t edit or customize them.
Thank you!
Bettina Hello @rgv!
Please provide some screenshots with the steps you took and the code you applied there.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Bettina Hello @rgv!
Enter this code: https://prnt.sc/z2fbzEhF7Tlk, but please add the “”manually.
Thank you!
Bettina Hello @dimakent!
If you want, we can take a look. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
Thank you!
Bettina Bettina 