Hello!

I’m sorry to hear about this.
Also, you can contact our custom work team here: https://tagdiv.com/premium-customization-services/ and they will help you to achieve what you need.

Thank you!

Hello!

We hope to release it in a short time because it is now in the testing stage.

Thank you!

Hello @cpritch!

Please delete the values from td_live_css_local_storage.

Thank you!

Hello @rgv!

I think your code is not written correctly.
Pay attention to them: https://prnt.sc/aJ_Fh4P9NQ0d or add them manually.

Thank you!

Hello @mattiave!

Can you please provide an example where this issue occurs?

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello guys!

I’m glad that I could help you!

Have a great day!

Hello @mattiave!

Please check if you do not have any font selected in theme panel settings or Composer.
Also, our demos use other fonts than the default ones.
The theme comes with two preset default Google Fonts: Open Sans and Roboto. You have the option to use custom font files; please check out our guide: https://forum.tagdiv.com/font-customization/

Thank you!

Hello @nickdebaerdemaeker !

Anyway, we do not have any settings in our theme that have this effect.

Thank you!

Hello @rgv!

I mean this element from the tagdiv Composer: https://prnt.sc/GN9hHhIVIFwm

Thank you!

Hello @elpangolin !

If you want, we can take a look. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials

Thank you!

Hello @obiwan!

If they are made as I described above and the CPT page also has those elements available, then yes, you can copy-paste the elements when you have both tabs opened. You can save an element or row: https://www.screencast.com/t/kVxpDT9SV in the tagdiv composer, so you can add it on every other page. The saved elements can be seen at the end of the other blocks when you add an element in the TagDiv Composer.

Thank you!

Hello @khan!

We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– provide more information (screenshots/video) about your issue
– a link to this topic in order to identify you

Thank you!

Hello @nickdebaerdemaeker !

I’m sorry, I mean the country. Let your server provider also check it there.

Thank you!

Hello @MattiaVe!

Please note that some styles of fonts may differ from browser to browser. Maybe the font you use is not compatible with the browser.
https://forum.tagdiv.com/font-customization/

Thank you!

Hello @dimakent!

Check the .htaccess file: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!

Thank you!

Hello Pierre!

Please check your website.

Thank you!

Hello @inserte !

Usually, there is more than one place. That’s why you should delete every hacked path.
Follow this guide to clean your WordPress and theme of malware: https://askwpgirl.com/10-steps-remove-malware-wordpress-site/

Thank you!

Hello @rgv!

Just paste the code in the RAW HTML element.

Thank you!

Hello @elpangolin !

The 504 “Gateway Timeout” Error indicates that the browser sent an HTTP request to the server and it did not receive a response in time from another server to complete the request. In most cases, you can resolve it by refreshing the web page.
Check this guide too: https://kinsta.com/blog/504-gateway-timeout/#:~:text=A%20504%20Gateway%20Timeout%20error,e.g.%20CDN%2C%20API%20gateway).

Thank you!

Hello!

We can check only via email. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.

Thank you!

Hello @dlicoppe !

Yes, it seems to be a bug. We will investigate this issue and fix it as soon as possible.

We’re sorry for the inconvenience!

Thank you for understanding!

Hello @untuckworld !

Do you have the latest update of the theme, WordPress and plugins?

Thank you!

Hello @khan!

Please check this article: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
Make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try to run the update again.

Thank you!

Hello @cotamix!

Your site can’t be reached. You need to have a featured image for that post in order to appear on blocks: https://forum.tagdiv.com/featured-image-or-video/
To increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
– https://www.xtechkr.com/optimize-newspaper-theme/
– Check those guides : https://web.dev/lcp/ – > https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> > https://wp-rocket.me/google-core-web-vitals-wordpress/improve-cumulative-layout-shift
– https://forum.tagdiv.com/topic/to-high-cumulative-layout-shift-in-mobile-theme/
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed or optimization is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for understanding!

Hello Leonardo!

This should be green if you select it: https://prnt.sc/IfEsHtzdEvrk
That’s all. Clear your cache and you can check your responsive version.
The responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.
More documentation about the cloud templates is here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

I hope that helps you!

Thank you!