Hello @cbisha !

You should check which template you use in all your categories and assign only one to each category. Also, you can make your header global in the cloud templates, and it should come for all your pages, even blank pages.
Make sure you add the license code and activate the theme. https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
If that message still appears there, then we can check this issue.
Contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you

Thank you!

Hello @Connectats !

Please delete these “undefined” values from here: https://prnt.sc/UxwHzpJa47Zx
It should work well when you enable the option show author.
Please check if you complete the field author name for your user in Dashboard -> Users.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hello @dlicoppe !

I’m glad that I could help you!

Have a great day!

Hello @darrazola !

This is a 404 template and you can edit it with the TagDiv Composer: https://prnt.sc/UHtm4FtB8X6F

Thank you!

Hello @maciejzakrzewski !

Can you please provide a screenshot with what exactly you need to achieve there?

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello!

Follow this guide to clean your WordPress and theme of malware:
https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/ or https://askwpgirl.com/10-steps-remove-malware-wordpress-site/

I hope that helps you!

Thank you!

Hello @alexweb!

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.

Thank you!

Hello!

You can request a refund here: https://themeforest.net/refund_requests/new

Thank you!

Hello @krishnaphysics!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you

Thank you!

Hello @krishnaphysics!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you

Thank you!

Hello @fogliam !

I can see that you have only one post: https://prnt.sc/tx6fSEoHqjj3
I think you should add it in the menu from Appearance -> Menus.
Make sure you have no offset value or space in that block results: https://prnt.sc/26SoUFv7QzxG in this page: https://dragonanalytics.com.au/2022/

Thank you!

Hello Gus!

Please check in the tagdiv Composer, tablet viewport: https://www.screencast.com/t/YUVUcyrgh
If there is no issue, then this issue can be from a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.

Thank you!

Hello!

You can request a refund here: https://themeforest.net/refund_requests/new

Thank you!

Hello @iceline!

You should click on that element row: https://prnt.sc/oQWXkKwz1IKw

Thank you!

Hello @iceline!

Unfortunately, we do not have this feature in our theme or a tested plugin which let you achieve this.

Thank you!

Hello Tony!

Sometimes, the issue can be from a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.

Thank you!

Hello @iceline!

In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly you need to achieve or what is the issue there.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello @dlicoppe !

I’ve tried and for me it works well.
So, probably, it could be a plugin conflict or a cache issue. Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello @iceline!

Edit the homepage with the TagDiv Composer and there you can change the color of the element you need.

Thank you!

Hello @zoldfulu !

You can set a logo in the theme panel -> mobile theme.

Thank you!

Hello Muhammad Nagib Alaydrus!

Delete the CSS from the theme panel -> custom code -> custom css.

Thank you!

Hello @ittiponp !

If you want to use a cloud template, then make sure that you use an element in that template which displays your featured image: https://prnt.sc/mr9yKECoGbXZ -> https://forum.tagdiv.com/featured-image-or-video/

Thank you!

Hello!

You need to activate the Social Counter plugin and all the tagdiv plugins that you need from Newspaper -> Plugins.
If you use default templates, then you need to install and activate the Standard Pack plugin.

Thank you!

Hello Eduard!

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.

Thank you!

Hello @fogliam !

I can see the posts from 2021 as well: https://prnt.sc/oGR90TwA2b9f
Do you have newest posts? Please provide more information about your issue.

Thank you!