Hello @watashi314 !

We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

It is possible to be a conflict there. Make sure you have the theme and plugins up to date because I’ve tested it on the latest version and it’s working well with the cache on/off.

Thank you!

Hello Adeel!

You should have posts and have a mega menu enabled in the Appearance -> Menus. Check this guide: https://forum.tagdiv.com/mega-menu/

When you enable autoplay option, the video starts without sound. The loop option I’ve tested on my end and the video restarts automatically.
Please make sure that the theme and plugins are up to date.

Thank you!

Hello @msassanelli !

Yes, you can install 2 CPT templates in that section. You can assign which templates you like by accessing the page in the frontend, for example: https://prnt.sc/p5oTUmjLtnHM

Thank you!

Hello @msassanelli !

Unfortunately, we do not have any features that can help a block or title disappear.

Thank you!

Hello!

Yes, because of that point in the category base. Please make the changes of the permalinks in the SEO plugin: https://yoast.com/help/how-to-remove-the-categories-prefix/

Thank you!

Hello Ken!

You should edit the post template with the TagDiv Composer and delete the ad box element.

Thank you!

Hello!

Please update the theme and the plugins and let me know the results.

Thank you!

Hello!

Unfortunately, no.
For customization and other services, you can contact our custom work team here: https://tagdiv.com/premium-customization-services/.

Thank you!

Hello Sam!

I’m glad that I could help you.
Let me know if you need further assistance.

Have a wonderful day!

Hello!

Unfortunately, we do not have any option to turn off those templates.

Thank you for understanding!

Hello!

Can you please provide more information about what you need to achieve or what is the issue there? Do you encounter any errors?

Thank you!

Hello!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

I hope that helps you!

Thank you!

Hello Sam!

All the cloud templates can be found in Dashboard -> Cloud Templates. You can import a new one, https://prnt.sc/-yH8nrSr44OR edit it: https://prnt.sc/wugo3M7Bcay9 nd duplicate it also.

Thank you!

Hello @alex !

We’ve introduced only a demo in this update.

Stay tuned!

Hello!

If you are using a cloud template then you can build it by using a blank page template: https://prnt.sc/DU5Sdl3nIufZ

Thank you!

Hello @newspatron!

However, page loading speed can depend on many factors, and each website is unique from this point of view. Let me explain some of these factors and maybe they give you some starting points for optimizing your website. A good choice for the page speed, it could be the mobile layout which contains less elements because it can improve a bit your page speed.
There is all about the DOM. Which means you need to have less elements into that container or row, as such on that page. I can suggest you only to take care of how many elements you use on that page. You can try to use a cache plugin or a plugin which can minify the page or combine some elements in order to reduce its size.
To increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
– https://www.xtechkr.com/optimize-newspaper-theme/
– Check those guides : https://web.dev/lcp/ – > https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> > https://wp-rocket.me/google-core-web-vitals-wordpress/improve-cumulative-layout-shift
– https://forum.tagdiv.com/topic/to-high-cumulative-layout-shift-in-mobile-theme/
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed or optimization is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for understanding!

Hello @Montelent !

Try to change the PHP version, execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. install TagDiv Composer
4. activate TagDiv Composer
Deactivate ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.

Thank you!

Hello @techclyde !

You should use a SEO plugin and check all the permalinks that you’ve set.
We recommend using the Yoast SEO plugin: https://yoast.com/social-media-optimization-with-yoast-seo/

Thank you!

Hello!

I’m sorry that your experience with our theme wasn’t that great. I can understand how this can be frustrating for you.
We try to test the plugins so that you can have a real trust in them. I’m sorry, we cannot have so many plugins that are tested regularly with our theme.
However, we can offer our custom work team, which might be helpful for your situation: https://tagdiv.com/web-development-services/ Do not hesitate to contact our team, and they can help you with your business.

For the formatting issue that you have, I suggest that you use the responsive version of mobile pages and not the mobile theme + AMP. So, your site can be fully customized. If your pages were built with any other plugin builder than ours, then there could be a conflict between the elements on your pages.
Thank you for bringing this to our attention, for sharing your specific needs with us, and for your patience. We value your feedback and business. We always aim to improve, and your comments will help us do that.

Thank you!

Hello @keremali!

I’m not sure where this is or which element is there.
Please edit the page with the TagDiv Composer, click on the element, and check if you can change the words of those titles.

Thank you!

Hello @keremali!

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/google-map-location-finder/

Thank you!

Hello!

Try to change the Accent color from Theme Panel -> Theme Color -> General Theme color -> https://i.imgur.com/gvoN3sh.png
Or edit the page with the TagDiv Composer, and change the settings individually.

Thank you!

Hello @hadharm !

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!

Thank you!

Hello!

This is the option: https://prnt.sc/auSJHmbvP9nK and on desktop, the option could be unchecked.

Thank you!