Hello!

Please make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Let me know the results!

Thank you!

Hello!

Yes. Unfortunately, it is a bug in the latest update.
We will solve the issue as soon as possible!
You can revert to the previous update until we fix the issue.

We’re sorry for the inconvenience!

Hello!

Please delete the tagfiv plugins and reinstall them. Make sure you do not use any extra plugins that can interfere, such as any optimization plugin.

Let me know the results!

Thank you!

Hello!

Do you use a single cloud template? Then you should add the single post share shortcodes to display and work. Otherwise, please check if there is no plugin conflict.

Thank you!

Hello!

This seems to be a caching issue. Please clear all the cache and try again, or disable all the caching tools you are using, and check if the issue is still there.

Thank you!

Hello!

Do you have the Lightbox enabled on the image? https://app.screencast.com/5UfpHgUqtTAuE
Did you use this WordPress feature? https://app.screencast.com/3768BJZSYwMsL?conversation=mypAxGEWaM441zlBUkgZlT -> https://forum.tagdiv.com/topic/modal-window-lightbox-effect-icon/ I’m not sure this is longer available in the newest version of WordPress.

Thank you!

Hello!

Check this guide: https://forum.tagdiv.com/create-frontend-submission-form/

I hope that helps you!

Thank you!

Hello!

Ensure you have full permission in cPanel to access all the folders from the theme.
500 Internal Server Error server error response code indicates that the server encountered an unexpected condition that prevented it from fulfilling the request. Check those guides: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ -> https://eu.siteground.com/kb/internal_server_error_500/
Let the host provider know about those issues as well, maybe he can guide you.
See this topic for more solutions: https://forum.tagdiv.com/topic/theme-panel-settings-are-not-saving-2/

Thank you!

Hello!

You can check the favicon and set it up here: Appearance -> Customize -> Site Identity -> Select site icon -> Upload the favicon -> Press Publish.
Clear all the cache, and it should work well.

Thank you!

Hello!

You can see them in the tagdiv Composer: https://app.screencast.com/5ipPsRlVgEUWk
It depends on the settings you’ve added in that widget. In the tagdiv Composer we have the element widget sidebar that takes the widgets from Dashboard -> Appearance -> Widgets. Maybe it’s a problem there. If you want to add a shortcode from an extra plugin, you can use the column text or text with title shortcode.

Thank you!

Hello!

Unfortunately, no. You can only fix it from the offset value: https://forum.tagdiv.com/offset-feature/. Please try to use a flex block instead with the special filter for tags/categories: https://forum.tagdiv.com/flex-block-settings-guide/

Thank you!

Hello!

Please edit the post with Gutenberg and apply these settings: https://app.screencast.com/zZVVQwmgZPFvx

Thank you!

Hello!

I’ve tested it on my end, and it works well. So, the problem is on your end. Please make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Let me know the results!

Thank you!

Hello!

I’ve already replied to you here: https://forum.tagdiv.com/topic/how-to-change-the-green-or-blue-lines-under-column-titles/
Please do not create other topics with the same issue.

Thank you for understanding!

Hello!

Make sure you assigned the mobile page correctly: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ . Also, please ensure no caching issue interferes with how your website is displayed on mobile.
If the problem is still there, then please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cPanel URL and credentials
– a link to this topic to identify you

We’ll check and try to help you as soon as possible!

Thank you!

Hello!

AMP works best with the Mobile theme. In my opinion, if you don’t use the Mobile Theme plugin, then there is no reason or benefit to AMP. Unfortunately, AMP is not working with the cloud templates because the AMP’s layout is not fully customized.
The AMP version works best with default templates and not cloud templates. That’s why we integrated it with the Mobile theme plugin.
The feedback from our clients about AMP was negative and it is not used anymore, that’s why we didn’t add more customization options. We no longer recommend using AMP because it is deprecated https://developer.bigcommerce.com/docs/storefront/wordpress/platform-integration/enabling-amp

Thank you!

Hello!

I see that you have some style there. Please check if the problem is not caused by an extra plugin you are using. I suggest you use cloud templates for more website customization options.

Thank you!

Hello!

Unfortunately, no. However, you can revert the changes you made in the editor before saving them and display the hidden elements from each viewport. You need to enable them from here: https://app.screencast.com/Y8u0umg29hHE4
They are simple PNGs in your media library.
We will check and solve all the possible bugs as soon as possible. Thanks for letting us know!

Thank you!

Hello!

Let me know the results!

Thank you!

Hello!

Try to clear all the cache from any tools you are using because I see that the issue is not in the tagdiv Composer or our theme, and we have never encountered this issue. Please disable and check each extra plugin that’s not tested with the theme you are using.

Thank you!

Hello!

Edit the page with the tagdiv Composer, click on the block and check the style tab options. There should be a color and change it.

Thank you!

Hello!

At this time, we do not have plans to introduce this feature in the future. However, we appreciate your feedback and will share it with our team for consideration.
Until then, you can use social icons shortcode where you can add a custom icon, name and URL: https://app.screencast.com/aYDBkxGqAal2L

Thank you!

Hello!

Yes. Unfortunately, it is a bug in the latest update.
We will solve the issue as soon as possible!
You can revert to the previous update until we fix the issue.

We’re sorry for the inconvenience!

Hello!

Please try to assign the category template from the Dashboard -> Theme panel -> Categories https://app.screencast.com/ebAqIdxBvDx3Z

You can use this option: https://forum.tagdiv.com/unique-articles/, so you won’t see double posts anymore.

Thank you!

Hello!

The class used there is td-about-container and you can find the code here: https://app.screencast.com/eHwGFrm8ykhix

Thank you!