Hello Daniele!

If you sent an email, then we will take a look and try to help you as soon as possible.

Please be patient!

Thank you so much for understanding!

Hello @daimpa !

Can you please provide more information about this issue and the settings you applied?

Thank you!

Hello G3!

After the update, make sure that all your tagdiv plugins are installed, active, and up-to-date, so your website shouldn’t break.

Thank you!

Hello @dennispillai!

We try to reply as soon as possible.
Support Hours (GMT+2)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Hello @Patrianto !

You can try the steps from this plugin: https://yoast.com/google-web-stories-wordpress/
Unfortunately, we do not have any element/shortcode useful for what you need.
Please note that Google Web Stories is on our list to investigate if can be integrated with our theme.

Thank you!

Hello!

You can use a license key for one single product, but if you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

Thank you!

Hello @muterobert !

Unfortunately, you can not have an inner-inner row. What exactly do you need to achieve? So, maybe you can build it another way.

Thank you!

Hello @maguari !

In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly you need to achieve or what is the issue there.

Thank you!

Hello @Djokoinfluent !

Check the theme requirements here: https://forum.tagdiv.com/requirements-for-newspaper/
Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away. Check out some known possible factors which can interfere with our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hello @gixteam !

Edit your homepage with the TagDiv Composer, click on the magnifying glass and add your taxonomies here: https://prnt.sc/V7L5Epke64RD

Thank you!

Hello @bjpscott !

Ok. This is the file you need to exclude: https://prnt.sc/hP3LzUVcNXC_

Thank you!

Hello @niktsal82 !

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

We will be glad to help you!

Thank you!

Hello @prateek!

Oh, ok. I’ll add this to our investigation list.

Thank you!

Hello @niktsal82 !

Try to re-upload the template and make it global. In the tagdiv composer, you can add an element “empty space” or add a padding up/down for the single post content element. For the article content, you need to add the space in Gutenberg or the classic editor.

Thank you!

Hello @Prateek!

This option https://prnt.sc/VZJvoDlzSUms is useful when you want to add a link to the image.

Thank you!

Hello @niktsal82 !

I can see your page like this: https://prnt.sc/scDtHKw2PyCP and the Life News PRO template has the same format. Can you please point me directly to the issue you have?

Thank you!

Hello @dennispillai!

If you sent an email, then we will take a look and try to help you as soon as possible.

Please be patient!

Thank you so much for understanding!

Hello @tagdivnp!

Ok, I’ll check. Please let’s continue the discussion via email so we can avoid duplicate answers.

Thank you!

Hello!

I can see that you use the Mobile theme plugin, so in your mobile version you do not have the same design. The mobile viewport can be seen in the TagDiv Composer. The mobile theme cannot be customized very much; you’ll find the settings in the theme panel -> Mobile theme.

Edit your single post cloud template, and you can change the color of that additional text: https://prnt.sc/Nd-bnUrGDYuC

Thank you!

Hello @tagdivnp!

We need to investigate those errors that appear in your console and let you know what can be done there.
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @tagdivnp!

The recommended PHP version is 7.4 or greater.

Thank you!

Hello @tagdivnp!

For example, I’m using the 7.4.19 version. Check the theme requirements here: https://forum.tagdiv.com/requirements-for-newspaper/
Also, make sure you do not use untested plugins with our theme.

Thank you!

Hello Jason!

Please check those screenshots to know how to shift from WPBakery to Composer: https://www.screencast.com/t/6xLVMmlsY ; https://www.screencast.com/t/zWHrRmK1LQC ; https://www.screencast.com/t/vuFdT9Stx ; https://www.screencast.com/t/DWbSf3qj ; https://www.screencast.com/t/QuHyGccTK71v

Thank you!

Hello Daniel!

I’m glad that you solved the issue.
Let me know if you need further assistance.

Have a wonderful day!

Hello Andy!

There is actually a recycle bin basket for every element https://www.screencast.com/t/wFYdqgpo6pT
or drag-drop the entire row: https://www.screencast.com/t/pxuOzYIIpcG
Actually, that on/off toggle is not for hiding or deleting elements. If you hover over that toggle, you can see more info about it: https://prnt.sc/u9J5LU04xkXn

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!