Hello Elisa!

Make sure that when you upload an image, you choose full size: https://www.screencast.com/t/Oxue274e

Thank you!

Hello @mgiannelis !

Please contact us via email and we will try to help you as soon as possible.

Thank you!

Hello @Markus!

They can not be changed because you can not edit them. You have the option to add and use custom fonts files, please check our guide: https://forum.tagdiv.com/font-customization/

Thank you!

Hello @FBM!

Please provide more information about that element you used and the settings you applied.

Thank you!

Hello @notwaitingtolive !

If your link is working well, then it should work from Tik Tok or any other platform. 
For example, check if you have any other restrictions from the Tik Tok platform: https://www.youtube.com/watch?v=VLRq0jOg5aw

Thank you!

Hello @joecash !

Then the issue could be the code, a plugin conflict or a caching issue.

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, and see if the problem goes away.

If the problem is still there, then we need to investigate why it is not working for you.
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @miccmalta !

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, and see if the problem goes away.

If the problem is still there, then we need to investigate why it is not working for you.
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @tracktollywood!

Unfortunately, all javascript files from our theme get combined into a bigger, minified javascript file which gets delivered to the client.

Thank you for understanding!

Hello @trafiknettr!

I’ve already applied the pulses pro single template for all your articles/posts on your website.

Thank you!

Hello @trafiknettr!

Done. Please re-check your articles.

Thank you!

Hello @miccmalta !

I’ve tested it on my end and the sort order is working well. Edit the articles and make sure you have selected only the featured category and no other category is selected for that post. If a post has 2 categories: featured and another one, then it will display it with the other category tag, not the featured category.

Thank you!

Hello!

Make sure you saved the changes in the TagDiv Composer and cleared the cache. Try it in an incognito window.

Thank you!

Hello @Joecash !

A code in your frontend is appearing only when you have a plugin uninstalled and it should be installed, so instead of the code, it will display the element from that plugin.
Make sure you have the latest update of the theme and plugins too. Check if all the necessary tagdiv plugins are active in the Newspaper -> Plugins. Install the Standard Pack plugin if you use the default templates.

Thank you!

Hello @dpernar !

This issue has been discussed here: https://forum.tagdiv.com/topic/google-analytics-4-ga4-for-amp-pages/

Thank you!

Hello @notwaitingtolive !

This is the error: https://prnt.sc/MHPl-iLMO_ct
It seems you did not initialize the stripe correctly.

Thank you!

Hello @Redlemon!

We recommend using only one cache plugin, the WP Super Cache plugin with this configuration: https://forum.tagdiv.com/cache-plugin-install-and-configure
Do not use multiple cache plugins!
Check out some known possible factors which can interfere with our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hello @robbyyy !

Try to use the Duplicator and see the changes.

Thank you!

Hello @mgiannelis !

I’m sorry that you are not fully satisfied with our theme. Please try to re-index your website with Google and see the results.

Thank you!

Hello @beckymontpetit!

The blocks seem to be from the Standard Pack plugin, so be sure it is installed and active. Update your PHP version. 

I hope that helps you!

Thank you!

Hello @robbyyy !

Can you please provide more information about these issues?

Thank you!

Hello Sven!

Unfortunately, there are no settings in order to achieve that.

Thank you for understanding!

Hello @rmescallado!

Did you find any errors or issues? Please let me know.

Thank you!

Hello @dpernar!

Please continue the discussion on one topic, not on multiple ones: https://forum.tagdiv.com/topic/cumulative-layout-shift-and-mobile-theme/
Please note that page speed or optimization is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Hello Joe!

Please let them know about your issue on their support page and they will help you.

Thank you!

Hello @tracktollywood!

Check out some known possible factors which can interfere with our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!