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Bettina
tagDiv Staff

Hello @SwankyFella !

You need to edit the templates with the TagDiv Composer and set the row as stretched with content. We have some settings for the rows and different stretch sizes: https://www.screencast.com/t/bsbB5P97A

Thank you!

Bettina
tagDiv Staff

Hello @discovermh!

Sure. I added it.

Thank you!

Bettina
tagDiv Staff

Hello @dc1!

Check out this thread where we talked about WP Bakery: https://forum.tagdiv.com/topic/cannot-post-verbiage-on-a-page/

Thank you!

Bettina
tagDiv Staff

Hello @wpjim23 !

So, the problem is only because you have the lazy load enabled? Try to disable the lazy load animation: https://www.screencast.com/t/O5pfqQdb

I hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello Aurelien!

You need to adjust them in every viewport to fit : https://prnt.sc/2130E4Rbat8Q

Thank you!

Bettina
tagDiv Staff

Hello!

There are no settings in order to delete a domain.
But, we can help you. Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
– specify the current domain you need to assign the license key and which one you need to delete

Thank you!

Bettina
tagDiv Staff

Hello @niceguyitachi!

Make sure that the settings are set like this: https://prnt.sc/gB2ysUPpGgPc
Also, make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, and see if the problem goes away.

Thank you!

Bettina
tagDiv Staff

Hello @mmorris!

You need to switch this for design only: https://prnt.sc/HYSN2jifStGo and then press install.

Thank you!

Bettina
tagDiv Staff

Hello!

The theme is taking the logout/login link to your website automatically. 
Where do you see this page code if the page doesn’t exist?

Thank you!

Bettina
tagDiv Staff

Hello Isabella!

Check this guide with these 3 methods: https://www.wpbeginner.com/beginners-guide/how-to-change-the-wordpress-admin-email/
I think there is a conflict there or a restriction which does not allow the email to be sent. 
Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.

Thank you!

Bettina
tagDiv Staff

Hello @notwaitingtolive !

Yes. We didn’t meet this issue on the new update of the theme.

Thank you!

Bettina
tagDiv Staff

Hello @sgdlf !

Please contact Envato and submit your request here: https://help.market.envato.com/hc/en-us/requests/new
They should explain you about this issue, because you downloaded from their website.

Thank you for your understanding!

Bettina
tagDiv Staff

Hello @raha2124!

This issue with the Mobile version on Desktop has been discussed already here: https://forum.tagdiv.com/topic/mobile-site-displaying-on-desktop-site/

Thank you!

Bettina
tagDiv Staff

Hello @m !

Make sure you have the latest update of the theme and plugins too.
Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. install TagDiv Composer
4. activate TagDiv Composer

Thank you!

Bettina
tagDiv Staff

Hello @ruavirtual !

Unfortunately, we do not have this feature in our theme. Maybe you can achieve it with that plugin. Take care of any plugin conflicts!

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, you can’t disable them because these are the templates that you use.
I understand your concern. Did you try to reindex your website on Google?

Thank you!

Bettina
tagDiv Staff

Hello Dilyana !

For AMP, there should be some special fields: https://prnt.sc/gzpHHKYcVC7G but you need to select the mobile theme + AMP : https://prnt.sc/JlZPaVKh7xnk

Thank you!

Bettina
tagDiv Staff

Hello @dpernar !

Unfortunately, you do not have any option to add the subscribe form to the mobile theme plugin.

Thank you!

Bettina
tagDiv Staff

Hello @RoffyDesignandArtInnovation !

Access Newspaper -> Prebuilt Websites, select “All” -> https://prnt.sc/Vga5V7yzrAkJ and you can find the demo and press install.
Note: You should install a demo without content, so in this case your content won’t be changed.
More documentation about the cloud templates is here:
https://forum.tagdiv.com/homepage-how-to-build-and-set-it/
https://forum.tagdiv.com/cloud-library-templates/
https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
https://forum.tagdiv.com/cloud-library-category-templates/

Check out our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

For a banner, you can use the element Ad Box and set the element in the zone you need.

Thank you!

Bettina
tagDiv Staff

Hello @ruavirtual !

In order to avoid misunderstandings, please provide more information about what exactly you need to achieve or what is the issue there.

Thank you!

Bettina
tagDiv Staff

Hello @fbm!

It seems that we have some issues regarding the Molongui plugin, which I hope we will solve in the next updates. 
Another recommended plugin is the Guest Author & Co-AuthorCo-Authors Plus plugin.

Thank you!

Bettina
tagDiv Staff

Hello Dilyana !

We recommend using only one cache plugin, the WP Super Cache plugin with this configuration: https://forum.tagdiv.com/cache-plugin-install-and-configure
Do not use multiple cache plugins!
Add the ads code in the Newspaper -> Theme panel -> Mobile theme -> Mobile ads or the js in Custom code.

Thank you!

Bettina
tagDiv Staff

Hello Isabella!

In order to avoid misunderstandings, please provide more information about what exactly you need to achieve or what is the issue there, screenshots or a video.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Bettina
tagDiv Staff

Hello Elisa!

Unfortunately, we do not have this automatic feature in our theme.
For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you so much for understanding!

Bettina
tagDiv Staff

Hello Dilyana !

We have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. Edit the page with TagDiv Composer. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and design for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. For more information, please visit https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY

If you need to use the mobile version 1 or 2, then you need to disable the Mobile Theme plugin.

This issue with the Mobile version on Desktop has been discussed already here: https://forum.tagdiv.com/topic/mobile-site-displaying-on-desktop-site/

Thank you!

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