Hello @kevboom!

Make sure this issue is not from a caching tools or a plugin conflict.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, and see if the problem goes away.

If the problem is still there, then we need to investigate why it is not working for you.
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @filipg!

A shortcode can be inserted in our theme only by using the element called “Column text” or “Text with title”. “Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.

If the template where you insert the shortcode from an extra plugin is global, then this modification will be applied on every page that has that template. Otherwise, you must duplicate the template, rename it, make changes to it, and assign it to some pages. 

Thank you!

Hello Alessio!

I’m sorry, but I can not see your email. Please use another email address and try one more time to send the email, so I can help you.

Thank you!

Hello!

You can use a license key for one single product. We’ve introduced the Manage License System, which can be seen in the 11.4.3 version of the theme in Newspaper -> My license. You can assign or unassign a domain from there. One can be used for staging and one for your live website.
If you need to activate the theme on multiple domains, then you need to buy a key for each domain.

Thank you!

Hello Ian!

Please provide a video, so I can understand what you’re trying to achieve and why it is not working for you and help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @TMI123!

I’m sorry, but we can not provide support for untested plugins.
For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you so much for understanding!

Hello @edragon!

Add a “posts loop” element in the tagdiv Composer and you’ll have a numbered pagination there.

Thank you!

Hello @Edragon!

Please note that this option is also in the TagDiv Composer elements. Check there too. 
Also, verify that you do not have any adblockers enabled.

Thank you!

Hello!

I’ve tested on my end and it seems to work well: https://prnt.sc/cWS-UOvPU7qF
Please make sure you have the latest update of the theme and the plugins too.
Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Let me know the results!

Thank you!

Hello Alessio!

We didn’t receive any emails from you. Please check if you wrote the correct email and please include the link to this topic in your email.

Thank you!

Hello @archaikas!

This issue has been discussed already here: https://forum.tagdiv.com/topic/articles-second-page-dont-work/

Thank you!

Hello Mauri!

Unfortunately, we do not have any blocks that have both features, only separate.

Thank you!

Hello Mark!

Please provide a link where you applied this code, so I can investigate why it is not working for you.

Thank you!

Hello @danna!

A simple workaround could be to set a background image on the website: https://prnt.sc/5vDW2h9KOqut, but it will also affect the other pages other than the homepage. 
Please use a transparent background for all your elements, including the header and footer.

Thank you!

Hello Cédric!

Please check this topic in order to remove the author url: https://forum.tagdiv.com/topic/how-to-remove-author-url-from-the-author-boxl/
Check this link in order to change the author url: https://www.wpbeginner.com/plugins/how-to-change-author-url-slug-and-base-in-wordpress/
Or you can delete this element while you edit the article with the TagDiv Composer.

Thank you!

Hello Srikant Sharma!

All you need to do is to increase the text size where the text is smaller.

Thank you!

Hello!

The only one solution for customization is to use a cloud template.

Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/
– https://forum.tagdiv.com/homepage-how-to-build-and-set-it/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

You can import any cloud templates from any demos you like from the Cloud Templates and assign it on your website, or you can build them from scratch by importing a blank template(in order to make it editable with the Composer).

Thank you!

Hello @tongsalai!

Drag and drop the row like this: https://www.screencast.com/t/2JYcpFbp59

Thank you!

Hello @icedogg420!

You can hide/show on every viewport: tablet viewport -> https://www.screencast.com/t/YUVUcyrgh and mobile viewport -> https://www.screencast.com/t/XDQJedlggSB
The easy way is to find it in the other viewports: https://www.screencast.com/t/fdFEC5yOodf
If you cannot find it, then check the other method already discussed here: https://forum.tagdiv.com/topic/cssdisplay-show-or-hidden/

Thank you!

Hello!

It could be a problem with the cache or a plugin conflict. Please check: make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, and see if the problem goes away.
Check this guide: https://forum.tagdiv.com/how-to-add-icons-in-menu/

Thank you!

Hello @raketenaffiliate!

It could be the problem from safari. Maybe the font you use is not compatible with the browser.
Go in Theme Panel -> Theme Colors -> Mobile menu/mobile search.

Thank you!

Hello @christopherkevil8838!

A negative margin shouldn’t be a problem.

Thank you!

Hello @filipg!

Unfortunately, this will require custom work which is not covered by the support team.
For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you so much for understanding!

Hello @solidoes!

Please make sure that you have the latest update of the theme and plugins too.
This issue has been discussed here, please check: https://forum.tagdiv.com/topic/social-counter-not-count/

Thank you!

Hello @romi!

Please check in the TagDiv Composer to see which element is that one, or it is a border.

Thank you!