Hello @hob!

Please provide more information about your issue, so I can help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @Khosta!

Please make sure you write the correct video IDs (try with 1 video only) because they were not found. Also, make sure you do not use some untested plugins or some cache plugins that may cause this issue. Save and view the results!

Thank you!

Hello @edanur !

It should work well as I described above. Please avoid using any untested plugins or cache plugins that may cause problems. Check the requirements here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello @edanur !

We need to investigate why it is not working for you.
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @2wrd!

Great. I’m glad that I could help you.

Have a wonderful day!

Hello @zazenwebdesign!

As a suggestion, disable the lazy load animation: https://www.screencast.com/t/O5pfqQdb
If the problem is still there, then the issue could be from a plugin conflict or a cache issue. Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache from your browser and try again.

Thank you!

Hello @propagare!

Please provide more information about your issue, so I can help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @2wrd!

Search about the word you need to change in Newspaper -> Theme panel -> Translations -> Translations and replace the word from the right side with a space for example, save settings.

Thank you!

Hello!

Click on the green button edit with the TagDiv Composer and add the element called “social share”. If you like the element called “Social icons”, then you need to enter the links there manually where you see the “#”: https://prnt.sc/eZSE_J3dRCrY.

Thank you!

Hello!

First of all, make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache from your browser and try again.

Let me know the results!

Thank you!

Hello @edanur !

Please click here https://prnt.sc/d0LwqO6LgG-t and import the cloud homepage template again and make it global.

Thank you!

Hello @shamusmahmood !

This issue with the error from Composer has also been discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/

Hope that helps you!

Thank you!

Hello @solidoes!

If you sent an email, then we will take a look and try to help you as soon as possible.

Please be patient!

Thank you so much for understanding!

Hello Kaitlin!

Great. I’m glad that I could help you.

Have a wonderful day!

Hello Adrian!

Please check the steps from here: https://forum.tagdiv.com/topic/unable-to-edit-text-with-title/ and also other possible issue as here: https://forum.tagdiv.com/topic/403-error-on-tagdiv-composer-when-trying-to-use-wp-editor-wpedito-php/
Please check your .htaccess file also: https://www.screencast.com/t/MJ78SDZr4Gl -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Hope that helps you!

Thank you!

Hello @edanur !

Sorry. You can change or make it global from the Cloud templates also: https://prnt.sc/UN70px6emOE2

Thank you!

Hello @edanur!

Make sure your categories contain some posts/articles and you do not have some errors in the console which can block the categories from displaying: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If the problem is still there, then then we need to investigate why it is not working for you.
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @solidoes !

Please edit the homepage with the TagDiv Composer and see how it looks like in the editor and edit it back.
If the problem is not in the TagDiv Composer, then it could be from a plugin conflict or from a cache issue or some custom code.

Let me know the results!

Thank you!

Hello Kaitlin!

You can adjust the picture there: https://prnt.sc/VjoVzQFySHie. Please check the guide: https://forum.tagdiv.com/flex-block-settings-guide/ Ideally, the texts should have the same length, so this issue won’t affect the other article/post to display nicely.

Thank you!

Hello @Anti!

Check this topic: https://forum.tagdiv.com/topic/spam-on-comments/

Hope that helps you!

Thank you!

Hello @solidoes!

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
– specify the current domain you need to assign the license key
Our team will verify and try to help you!

Thank you!

Hello Kaitlin!

Actually, that on/off toggle is not for hiding elements. If you hover over that toggle, you can see more info about it: https://prnt.sc/u9J5LU04xkXn
If you want to hide an element, then there is an option in the CSS tab : https://prnt.sc/a694nQat_PFR
Or, if you want to hide that element only in the mobile viewport, then let it “show” in the desktop viewport and hide it only in the mobile viewport: https://prnt.sc/J0iRM2ezOMQ7

You should uncheck this option https://prnt.sc/ZR4OgO4jsV6S and align it to the left, center or right.

You can have three elements and choose to show them only in one viewport while hiding them in the others. 

Thank you!

Hello @2wrd!

I just replied in your own topic, please check: https://forum.tagdiv.com/topic/amp-footer-where-to-edit-mobile-and-desktop-footer-perfect-but-amp-different/
Please let’s continue the discussion there and do not create another topic with the same issue.

Thank you for understanding!

Hello @SvijetS!

A shortcode can be inserted in our theme only by using the element called “Column text” or “Text with title”. “Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.

Thank you!

Hello!

Please make sure this is not a cache issue or a plugin conflict.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache from your browser and try again. Make sure you save the changes in the TagDiv Composer.

Thank you!