Hello!

Unfortunately, in our theme isn’t an element which allow to add this and this will require custom work which is not covered by the support team.
For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you!

Hello!

Please provide more information about what you need to achieve, also a screenshot in order to help you.

Thank you!

Hello!

You can try to use WPML because it is a tested plugin with our theme: https://forum.tagdiv.com/using-theme-translations-together-wpml/

Hope that helps you!

Thank you!

Hello @tuedung!

First of all upload the images in full size.

Please make sure that you have activated the proper thumbs.

This can be found in here: https://www.screencast.com/t/N18dR3qZrh

After activating the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/

Thank you!

Hi @mp0006,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate more into this issue and also we can see that example. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Please check the setting for your mobile version and delete the multiple ads from the fields.
If there are not multiple ads, then you need to check for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

I’m sorry for this inconvenience. And yes, our theme it should work with those plugins well if you have all settings done correctly. About the design of your pages integrated with buddypress, you need to have some adjustment done and it is not enough just to install the plugins and it is done. We do not have specific customizations for buddypress based on every demo, we only make sure the plugin is compatible with our theme from the functionality perspective.
Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate more into this issue, check what can be done and provide you a best solution. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thank you!

Hello!

The images are cropped automatically for the blocks, that’s why you can disable the thumbs you are not using. Set up your thumbs from Newspaper -> Theme panel -> Block settings -> Thumbs on modules/blocks. If you deactivate a dimension from there, next time when you will upload an image, it will not be resized to that dimension.
After changing the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/

You can not use those custom sizes from WordPress, unless you modify the way the blocks work.

Thank you!

Hello!

Normally, if you disable the load default fonts, then these should not load at all.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

I checked your website and it seems you have some ads which are displaying, but also some gaps where the ads should be displayed. Please check to add the ads with problems in another locations and see if they works or not. Maybe, the problem could be in the ads provider, and not in the theme because if it was a problem from the theme the ads were not displaying at all and also no gap. Or, try to add an ad code which is displaying already in the website and add it in the place where you have the problem and see if it works.

Let us know about your results!

Thank you!

Hello!

If you will build and edit this page with TagDiv Composer, then click the row of the element, and set up also the row like stretch row, check this screenshot: https://www.screencast.com/t/hyifvDejBc3W
It should be working.

Thank you!

Hello!

Please check this documentation and give it a try: https://forum.tagdiv.com/font-customization/

Thank you!

Hello!

Unfortunately, all javascript files from our theme get combined into a bigger, minified javascript file which gets delivered to the client and original files get removed from the package. So, even though you edit the original files, they will not get recompiled at all and so the changes will not take effect to your website.

For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you for your understanding!

Hello!

I suggest you to use an element called “Hero”.
Follow this video: https://www.screencast.com/t/WqBoR4d7r

Hope that helps you!

Thank you!

Hello!

Please check that you have these settings in Website Manager: https://www.screencast.com/t/1X3sfn53z

Please note that if you have sticky header enabled, then your header will appear only when you scroll.

Thank you!

Hello!

If you use default templates and your settings are missing also from theme panel, then make sure you have Standard Pack installed and active. Otherwise, you can uninstall this plugin.

Thank you!

Hello!

The theme comes with two preset default Google Fonts: Open Sans and Roboto: https://forum.tagdiv.com/font-customization/
Please check if you have set up another font where you have the issue. Also, check if you have some custom code regarding to the fonts.

Thank you!

Hello!

If you want your BuddyPress pages to look like the rest of your website, the only one solution is to adjust the design with some custom CSS.

Thank you!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

You need to set up a link for a button like this: https://www.screencast.com/t/qOvJ9mCBG

Hope that helps you!

Thank you!

Hello!

I recommend you to use the plugin Duplicator: https://wordpress.org/plugins/duplicator/
So, with this plugin, you will don’t face any issues.

Thank you!

Hello!

Please edit the correct page with TagDiv Composer, access Website Manager and set your correct header as Global template.

Hope that helps you!

Thank you!

Hello!

Please provide your website link with the ads settings on in order to help you efficiently.
Please check if you have installed in your browser some AD Blocks extensions and uninstall them.

Thank you!

Hello!

I can see that the font files are loading, but it is not applying there: https://www.screencast.com/t/yUtLqIkpBozv
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cahce plugin exists)

Also make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let us know about your results!

Thank you!

Hello!

If you send an email, then my colleagues will reply you as soon as possible.

Thank you!