Hello!

I can’t view your image because I don’t have access.
Also, we have a guide of some solutions to some encountered errors: https://forum.tagdiv.com/tagdiv-composer-not-working/
Hope that helps you!

Thank you!

Hello!

When you edit a post normally(not with TagDiv Composer), you will have at the bottom of the page some fields to complete:
https://www.screencast.com/t/mxhlUwlxnY
Please complete also those fields and the element need to display on that post.

Thank you!

Hello!

Please check if you have the latest version of our theme and wordpress.
If the problem is still there, then you can try to use a jQuery plugin, Enable jQuery Migrate Helper plugin and try this option: https://www.screencast.com/t/WYlKJVLi ;
Clear all the caches (also the browser cache).
Hope this can help you!

Thank you!

Hello!

Please provide me a screenshot where you add the code and also an url to your website page in order to inspect more your issue. Check also the code to be correctly written and make sure it is working. You can compare with another code to verify it.

Thank you!

Hello!

Please verify with TagDiv Composer the field with url completed and change it without “#”.

Hope that helps you!

Thank you!

Hello!

Unfortunately, in our theme there is no setting to achieve that, but you only can do it with custom css code.

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello @moacyrpimenta!

I’m glad you have managed to solve the issue.
Let me know if you need further assistance.

Have a nice day!

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– a link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello!

In this topic I explained step by step about your issue also: https://forum.tagdiv.com/topic/where-is-the-featured-audio-coming-from/
Please read carefully and give it a try.
Let me know about your results!

Thank you!

Hello!

After the steps I explained above, after install the plugin, you need to do these steps:
1. Go to Tools -> Regen. Thumbnails
2. Click on Regenerate All Thumbnails
Please give it a try and let us know about your results!
Please note while the process of regenerating the thumbnails is running, try not to make any changes to your website including the creation of new posts.

Thank you!

Hello!

For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you!

Hello!

1. Make sure you save the changes after checking this setting because I tested and it should working well. If the problem is still there, then please start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
2. I observe the theme can see your inline ad, but in TagDiv Composer they will never display. I checked also your post page and I can see the inline ad but is empty, that’s why please verify if the code is correctly written and it’s working well.

Thank you!

Hello!

Yes, it is possible to assign a post template to the articles of a certain category.
For each category, you will have this setting, so you can easily change the template you need from this setting: https://www.screencast.com/t/uoZrYiH09Fz

Thank you!

Hello!

It seems you have Mobile Theme plugin installed, so you need to set up the accent color also for mobile because the plugin has its own template. You can do that by accessing Newspaper -> Theme panel -> Mobile theme -> Theme colors -> Accent color. Try to do that and let me know about your results.

Thank you!

Hello!

I’m not sure 100% will be implemented in the next update, but we will take in consideration and we will let you know about the changes in our theme.
Meanwhile, you can request a customization for you from our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you for your understanding!

Hello guys!

Unfortunately, our team is working for the Instagram issue. But Facebook should work if you reinstall the social counter plugin and your theme update is done.

Thank you for your understanding!

Hello!

Yes, it is possible to duplicate each post and set different featured images for them and then you can display them wherever you want.

Thank you!

Hello!

Please try to disable this option from theme panel : https://www.screencast.com/t/G8m7hXgALE97
Let me know about your results!

Thank you!

Hello!

Please check if you have installed Cloud Library plugin and let me know the results.

Thank you!

Hello!

Unfortunately, in our theme we don’t have such that table, but you can achieve this maybe with a plugin. Also, we don’t have a tested plugin for this. You can test it and see if it is working or not.

Thank you!

Hello!

The mobile and desktop version seems to work just fine. I see no chat just an ad on mobile version on top of the page. Did you manage to solve the issue? Or do you have a screenshot of your issue instead?

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let us know about your results!

Thank you!

Hello!

If you use a cloud/PRO post template, then you can edit with TagDiv Composer and change it like this: https://www.screencast.com/t/uidTCwfDM

Thank you!