Hello,

You are probably using the mobile theme plugin. Please read this guide: https://forum.tagdiv.com/the-mobile-theme/

Thank you!

@lighterside please provide a link so we can inspect the site and see why the ad does not work. It could be a smart list as @collinslad suggests. Smart lists ignore article ads.

Thank you!

Hello,

Maybe the activation process did not complete. The activate theme setting must disappear after the activation is complete: https://www.screencast.com/t/pLYyKhco8s
If that menu item is still available it means the activation s not completed successfully.

Thank you!

Hello,

The icons can be found here: https://www.screencast.com/t/gz4gqWYhcdVk
There is also a name hinting at what the icon represents. If you want to see them try a free ‘svg viewer’.

Thank you!

Hello,
Please create a new page and add this content in the back-end in text mode:
https://pastebin.com/2RCe4N7C
You can also use woocommerce shortcodes in the tagdiv composer in a column text element
https://docs.woocommerce.com/document/woocommerce-shortcodes/

As for the mega menu, sorry but it will not be able to show products. It only shows the ‘post’ post type.

Thank you!

Hello,

Please use this code instead:

@media(min-width:1018px){
.td_video_playlist_column_3 .td_wrapper_player{
margin-left: 341px;
}
.td_video_playlist_column_3 .td_container_video_playlist{
left: 0;
}
}

Unfortunately it will not work in tabs. Visual composer has issues using complex elements in tabs.

Thanks.

Hello,

The big grid cannot have a block title unfortunately. A grid is different from a block as it will show a highlight and is usually added at the very top of your page to highlight the most important posts on your page. Also a big grid usually has bigger thumbs than a standard block.

Thank you!

Hello,

The big grid cannot have a block title unfortunately. A grid is different from a block as it will show a highlight and is usually added at the very top of your page to highlight the most important posts on your page. Also a big grid usually has bigger thumbs than a standard block.

Thank you!

Hello,

Glad you found a solution for the issue!

Have a nice day!

Hello,

If you cannot install plugins directly it could be a memory allocation issue. Please use this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Please also test the tagdiv composer on a brand new page, not on existing ones that were built by other page builders. The tagdiv composer will not recognize shortcodes from other page builders and will provide errors if they are found.

Thank you!

Hi,
You cannot hide just the demo installs. You can hide the theme panel as a whole if you make your roles a subscriber or editor, author or contributor dpending on the permissions you would like the user to have.
Please check this guide: https://codex.wordpress.org/Roles_and_Capabilities

Thank you!

This could be a part of another plugin. It does not mean it is a stand alone plugin. It is simply the color picker from a certain software that has a css file.
Try to disable all plugins except the page builder and then reactivate them one by one and check the page source for the color picker code after each one so you can identify where it comes from.
Thanks.

No, if you already have the latest version of the theme, simply use the guides mentioned above.

Thank you!

Hi,

Please provide a link pointing to the grid so we can inspect it.

Thank you!

OK, there seem to be no underline now so you probably removed it. As for the hover,

.sf-menu ul .td-menu-item>a:hover{
color:white;
background-color: #001a3d
}
Thank you!

Hello,

I see. That is the jetpack mobile theme. Please access you jetpack settings and disable the jetpack mobile theme.

Thank you!

Hello Rob,

Thank you for your suggestion. I will add this to our list and if this request becomes more popular, we will consider implementing such functionality. As you can imagine, we have lots of requests and have to prioritize.

Thank you!

Yes. m2 is module 2 but you can select the one you like best. I just gave it as an example. You can use any module you like.

Thank you!

Hello,

Now I understand. That is block 15 on 1 column, but only the 1 column version will be able to show 2 columns on mobile. You have to place it on a single column on desktop for it to show 2 posts on mobile.

Thank you!

Hello,

I have changed the tags prefix on my end but i cannot recreate this. Please try to disable all plugins except the page builder and clear all caching. Also try to re-save permalinks or try another permalink structure.
If you still encounter issue please provide a link to your site so we can inspect it.

Thanks.

Hello,

Jetpack has this feature for a long time now, it is not a new thing.

It is a decision made by our developers. When and if it will be decided upon, we will implement it into our theme. Until such time, we cannot offer any solutions in this regard as you already know. There are certain functionalities that need proper solutions and viable for the proper functionality of the theme and for the ease of use for users and developers alike. If we find a viable solution for this problem we will announce it.

Thank you!

Hello,

It could be that the color picker plugin is simply not supported by our speed booster plugin. That is why it had the compatibility function included in the first place. it was only tested with those particular plugins. Other plugins than that could not work properly. Unfortunately we cannot guarantee speedbooster will move untested plugins css or js.

Thank you for your understanding

Hello,

Sorry but in our theme the mobile version only has 1 column. There cannot be 2 posts on a single column. Our theme does not have this capability.

Thank you!

Hello,

It seems the site is pretty fast but there are 2 images that are missing on your site and that influences your loading speed:
https://www.screencast.com/t/9cPgQBeepxGS
As far as i can tell, these 2 images come from the mobile menu background and a sidebar ad i assume. Please check your ad section and check your theme panel for the mobile menu and search background.

Thank you!

Hello,
This could be the use of both tagdiv composer and visual composer or it could be your customization. There were no full width headers in newspaper 7.4 so I asssume you have custom code implemented. Please try to create a testing platform (a sub-domain) and make a fresh install of wordpress and the theme.
Also please bare in mind that newspaper 8 comes with it;s own page builder so you cannot use both. Choose one or the other but not both at once as both page builders together create layout issues. Please read this guide: https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thank you!