Hi,

Please use this guide to properly install the theme: https://forum.tagdiv.com/install-via-wordpress/

Thank you!

Hello,

Please provide a link to your site so I can inspect it.

Thank you!

Hello,

Those are block titles. You can change them from the block settings. Please read this guide: https://forum.tagdiv.com/block-settings-tutorial/

Thank you!

Hello,

The latest articles section is added by the page template used. Please use this guide: https://forum.tagdiv.com/page-templates-2/

Thank you!

Hello,

In order to achieve this you will have to change the block settings. Please read this guide to learn how to change the sorting options and filters on blocks: https://forum.tagdiv.com/block-settings-tutorial/

Thank you!

Hello,

Please add this css to your movile theme custom code section:

.td-footer-logo{
display:none;
}
.td-footer-description{
display:none;
}
.td-footer-social .block-title{
display:none;
}
.td-mobile-footer-wrap{
padding-top:1px;
padding-bottom: 38px;
}

There is no way to make it narrower unfortunately as there are containers there that hold the height of the footer and it will require code modifications in the php files in order to assign particular classes to these containers so they can be targeted with css. It will involve quite a bit of custom work just to get it a bit narrower.

Thank you!

Hello,

WP rocket is not tested to work with our theme.
The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Remove any plugin that is not on that list (except the page builder) and test again. Not with wp rocket and not anything else, just visual composer. Then clear cache.

If you still have issues please contact us via email at contact@tagdiv.com and porovide wp-admin so we can login and investigate.

Thank you!

Hello,

For a video playlist please use this guide: https://forum.tagdiv.com/video-playlist-2/
As for the All menu item on the mega menu, https://forum.tagdiv.com/topic/remove-all-from-megamenu/

Thank you!

OK,
Please contact us via email at contact@tagdiv.com and provide a link to your site, wp-admin and ftp access so we can login ad investigate the problems. Please create a back-up of your install as we will attempt to update to the latest version to investigate the issues presented above.

Thank you!

Hi,

There seems to be an issue with the polish currency as it is not grabbed from the server at all. The error is the conversion rate failing to provide any result because the rate is not present on the server. We will look into this.

Thank you for pointing this out.

Hello,

If you want to remove the author name from specific elements only, you will need to use css for it. The theme settings remove the author from all of the blocks and modules at once, not for specific ones.
For big grid 6, please add this code in the theme panel->custom css box:

.td_block_big_grid_6 .td-big-grid-post .td-post-author-name a, .td_block_big_grid_6 .td-big-grid-post .td-post-author-name span{
display:none;
}

Thank you!

Hello,

Unfortunately the theme width cannot be changed in our theme as we built the theme on a fixed width and all elements depend on this fixed width. Sorry but we cannot provide any solution in changing the content width.

Thank you!

Hello,

Please make sure you also update wp super cache and only use these settings: install-and-configure/
WP super cache is a tested plugin and it works fine with our theme. I have just tested it again and there are no issues showing up. There is something else affecting your site that in combination with wp super cache breaks the layout. Please also test this on a sub-domain with a fresh install of the theme and wp super cache. Without any additional plugins or optimization.

Thank you!

Hello,

It is best to add a custom class to your images in the tiny mce editor in text mode. You will need basic html skills for this.
And then target your custom class with css and ad a padding-botom:30px; for example.
Here is a practical example:

https://www.screencast.com/t/appyg1yqBSZ

Then use this custom css code in the theme panel-> custom css box:

.paddingimage{
padding-bottom:30px;
}

Thanks.

Hello,

The social icons in the header and footer represent the networks you add in the social networks filed in the theme panel: https://www.screencast.com/t/IsOGy0Ge3HE

Thank you!

Hello,

That screen was made in the tagdiv composer. Please read this guide: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hello,
The code does not disable itself. The theme code needs activation ONCE and that’s it. You have a problem that resets the database most likely. Either it’s a malware or a plugin that needs resetting those fields. I can’t say for sure but it’s not a theme related issue. There is an external influence over the db fields where the activation is kept. The theme only resets the key activation if the reset key button is pressed in the system status screen.
Please only use tested and recommended plugins and clean your WP install of any malware.

The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Also please make sure your system status parameters are set according to this guide:
https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hi,

I understand now but I also see minify options available on your install. Please disable any optimization plugin or tool used and disable all plugins except the page builder and clear cache afterwards.

Thank you!

Hello,

The mobile footer is different because you use the mobile theme plugin most likely: https://forum.tagdiv.com/the-mobile-theme/
If you want to have the exact same content as on desktop you will have to disable the plugin.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Our theme only has one related articles section, not 2.
That one comes from the jetpack plugin.

Thanks.

Hello,

The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Th Envira plugin is not tested so I cannot offer any insight into why this happens. Try a different plugin.

Thanks.

Hello,

The video playlist can be modified according to this guide: https://forum.tagdiv.com/video-playlist-2/

Thank you!

Hello,
I have tested this feature on my end but it seems to work as expected: https://www.screencast.com/t/zlfIHbGqzMS
Pleas disable all other plugins except visual composer and clear all caching.
Thank you!

Hello,

The product is not created by us. It is a custom theme created by an external party for the official amp plugin of WordPress. Our theme is fully compatible with the AMP plugin but does not add the theme style to it. The ‘amp theme’ mentions it is a custom implementation.

Thank you!