Hello,

Please check the screen options first and make sure everything is active there:
https://www.screencast.com/t/sdOLjSk37n

Thank you!

Please check the uppercase and lowercase names. The exact same name must be uses. newspaper is not equal to Newspaper

Thank you!

Hello,

Unfortunately the theme css is much more complicated. You cannot target all elements with a general css selector. You will have to use the browser inspector to target specific classes for specific elements. Sometimes selectors get very complicated. You will have to use the browser inspector to target specific classes and selectors: https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Please test our official theme demo at https://demo.tagdiv.com/newspaper/ on ie 9 and 10 to see the theme in it’s default state.

Thank you!

Hello,

Please try the headers color underneath the theme accent color: https://www.screencast.com/t/E4v3sunwax

If this still does not affect the titles, pleas eprovide a link so we can inspect these headings (If they come from plugins, they will not be affected by the theme colors)

Thanks.

Hi,

Maybe you could use the page menu option: https://forum.tagdiv.com/page-menu/ so this way you can show the content of a page inside the mega menu.
If this does not help you with your goals, you will have to make the implementation custom i’m afraid.

Thanks.

Hello,

Thank you for your kind words! We are glad to see our hard work is appreciated.
Yes there is just such a place. Please check the system status area and you can see the activation code used and you can reset it in case you need to.
As for the forum account, the theme will require a forum account for each activation but if you do not want this, you can try the manual activation method: https://www.screencast.com/t/WuVTVHtBJVqX

Thank you!

Hello,
The image loading issue is 99% of cases a plugin conflict. Your images now display fine, but they could break again so when this happens, please try to identify the plugin that causes the issue. Please also note that the only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Thanks.

Hi,

If you say you turn off wp super cache and the issue is gone, please only use these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
As for cdn we recommend these settings: https://forum.tagdiv.com/search/cdn/

Please contact your cdn host and ask about the cross origin fix for fonts as they should be able to shed light on the subject.

Thank you!

Hi,

The featured images seem fine:
https://www.screencast.com/t/XdC4bPoG

https://www.screencast.com/t/pxahD5H2bX4
I cannot see any issues regarding the featured images. Are there any special conditions where they do not show up?
Thanks

• This reply was modified 9 years by Bogdan B..

Hi,

I have tested the comments counter on my end but it seems to work properly. Did you use a third party comment system before? Did you test posting a few dummy comments to see if the counter increments? If you still do not see any change in the counter, please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate.

Thank you!

Thank you for your understanding and suggestions!

Hi,
Please add this code in the theme panel-> custom css box:
.td-icon-close-mobile, .td-search-wrap-mob .td-search-input span, .td-search-wrap-mob .td-search-input, .td-search-wrap-mob #td-header-search-mob, .td-search-wrap-mob .result-msg{
color:red!important;
}
.td-search-wrap-mob .td-search-input:before, .td-search-wrap-mob .td-search-input:after{
background-color:red;
}

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!
Bogdan B

Hi,

I have just tested the responsive options and they seem to work fine on our end.

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi

Please check the video playlist again as I do not see any black space around it. It displays fine at the moment.

Also the videos work as expected so it could have been a caching issue.

Thank you!

For the moment there is no such tutorial as Newsmag needs a lot more customization with all the grids and borders around the content, but we will look into it.

Thank you!

Hi,

Please use the version of VC provided in the theme package. The latest version we provide with Newsmag 4 is VC 5.2

Thank you!

Hello,
And what are these custom sidebars? is it a plugin maybe? Please note that the only tested and recommended plugins are as follows:
Tested Plugins:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

If this is not a plugin, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

You trending block does not overlap anything but it does not work as well. This is because of this js error in your console:
https://www.screencast.com/t/ZjLrcCkbg4
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

And where is a post with style 6 or 7 on your end? It works properly for us. Please provide an example where it does not work so we can inspect it.
Thanks.

Hello,
Please contact your host if you have permissions problems. The theme does not handle permissions, ports etc.
Please also make sure you disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

The only tested and recommended plugins to use with our theme are these ones:

Tested Plugins:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Thanks.

Hello,

The only tested and recommended plugins to use with our theme are these ones:

Tested Plugins:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Thanks.

Hello,
thsi comes from the header style that you use. Differet header styles provide different results.
Please add this code in the theme panel-> custom css box:

.td-header-gradient:before{
display:none!important;
}

Thank you!