Hello,

Please try to disable all plugins before activating the mobile theme. If a plugin already uses the code necessary for the mobile theme to be activated (such as the mobile theme from jetpack) then you will not be able to install the mobile theme until you disable the plugin.

Thank you!

Hello,

Your widgets are saved in your previous theme. The widgets will not be moved over to the new theme. When switching themes, you will have to recreate the widgets on the new theme as well. Each sidebar and widgets is kept in the database for a particular theme. If you change themes, they will not be moved over to the new theme.

Thank you!

Hello,

We will be able to help with the blank template if you request it via email at contact@tagdiv.com
Unfortunately for the vertical menu you will have to hire a freelancer to help with the code as we cannot provide any simple solution for implementing it. There are many things to be changed and implemented before you can actually use it as a menu from the wordpress menus section. It will not work from the child theme so it will have to be made in the main theme. The api does not feature a menu element.

Thanks.

Hello,

Sorry but the theme does not have any option to change the general overall background color. It was added custom for the black demo and a few others like the Retro demo or the old fashioned demo but on each of those demos, the colors got changed from the theme code in each place in particular. There is not a single place you can change the color for the entire site. Sorry.

Thanks.

Hello,

Please increase your memory allocation by using this guide: https://forum.tagdiv.com/search/system+status/
Also please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Unfortunately I cannot say for sure why this happens. It could be a database error, it could be a plugin conflict, it could be a custom code you implemented. There are lots of variables to any such issue. Unfortunately since the error is not ‘instant’ it is hard to debug. Try to create a testing sub-domain and see if you still get the error there.

Thank you!

Hello,

You can use the page builder to create a block/grid/slider showing your latest posts. Please use this guide: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate this issue.

Thank you!

Hello,

Yes indeed there was a major change to the theme implementation of the theme elements in the page builder as we have converted them to make them compatible with both our own page builder and VC. I will add this to our list for future updates and we will fix the link color issue in future versions of the theme.

Thanks.

Hello,

Please do not update visual composer if you have it purchased. Please only use the version that comes with the theme. Download the theme package from envato and install visual composer from the theme package, not from the visual composer servers/ Each version must be tested thoroughly before we can mark them as compatible and approved.

Thank you!

Hello,

This is a general WP error but it can be fixed using this guide: http://www.wpbeginner.com/wp-tutorials/how-to-fix-are-you-sure-you-want-to-do-this-error-in-wordpress/
It is usually caused by plugins though as our theme has already been checked for any errors and none were found.

Thank you!

Hello,

Ionmag is our non envato project. Newspaper and Newsmag are Envato exclusives.
IonMag and Newspaper use the tagdiv composer and Newsmag is soon to follow.
The best theme is in the eye of the beholder. Each one has it’s own features and style. Each one is different in it’s own way even though they all use the same core.
https://demo.tagdiv.com/newspaper/
https://demo.tagdiv.com/newsmag/
https://demo.tagdiv.com/ionmag/

Thank you!

Hello,

Our page builder was not meant to copy or imitate visual composer. If you want to hide a block from a specific viewport it can be done with css.
You can assign a custom class to every element in the tagdiv composer and then simply use your class in this css adding it in the theme panel-> custom code-> advanced css section. Here is an example:

https://www.screencast.com/t/IvXwT6w2vYTf and you can use the class to hide the block on a specific device like so: https://www.screencast.com/t/lqdAM8nu

Thank you!

Hello,

I will add this to our list but this request needs to grow in popularity before we can consider implementing it into our theme. We have lots of requests and we need to prioritize.

Thank you!

Hello,

Sorry but the half half column layout was never an intended way of using our theme: https://forum.tagdiv.com/how-to-use-visual-composer/
This column layout will not work properly with the theme implementation.

Thank you!

Hello,

You can try to call it on posts but it depends on the implementation method. All of the functions called in the loop-single are located either in td_module_single_base/php or in td_module_single.php
You can try the implementation used for the related articles: https://www.screencast.com/t/YWBOdftvRIo
https://www.screencast.com/t/qAT109XVch

Thank you!

Hello,

Unfortunately as Chris said, this happens in specific cases and we have yet to identify a precise cause for the issue.
The best thing to do in these situations is to use the manual activation at the bottom of the theme activation page as the warning already specifies: https://www.screencast.com/t/tEmtFWZw4l

Thank you!

Hi,

Maybe this will help:
https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

Thanks.

Hello,
Sorry but in order to do this you would have to change the implementation for both the top post grid and the post loop on the category for one to show the featured posts and for the other to prevent showing the posts marked as featured. Unfortunately this is not an available option in our themes. It can only be done with customization. Unfortuantly it will not be an easy modification to make. You can hire a freelancer to help out with this task if you need to implement it.

Thanks.

Hello,

Sorry but you cannot add a nofollow to multiple links at once. If you want to add a nofollow tag, you will have to do it manually or find a plugin that can do it for you.
The social media share buttons are found here: https://www.screencast.com/t/WRRRAyVYIZ and the same code further down the page for the bottom sharing options.

Thank you!

No, there were no changes to the logo box. Please provide a link to your site so we can inspect it.
Thanks.

Did you make any modification to the theme? Do you use a child theme?
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

If the issue is still there please create another page and only add the video playlist element to it.
Alternatively please create a testing sub-domain and see if the issue is present on the testing platform as well. We cannot recreate it as it seems to be specific to your install.

Thank you!

Hello,

If you want to change the color of the text in that particular block, you will have to assign an extra class to the block: https://www.screencast.com/t/dG5p6LNV7eF
Then you can use the custom class to target the block with css and change the colors for that block in particular.
For my example the code would be:

.mycustomclass .td-module-title a, .mycustomclass .td-excerpt, .mycustomclass .td-post-author-name a{
color:white!important;
}

Thanks.

Hello,

Please also check the image size you actually upload your images in. You are most likely uploading a thumbnail of your images only. This is a setting that very many people miss:
https://www.screencast.com/t/9pLfaprpiM5C

Thank you!

Hello,

Unfortunately this represents customization which is not covered by the theme support. We have not tested this method so i cannot say for sure how to get the second date to show up in the block. You will need to create separate fields for each date and then call them in the module files. If you do not know how to do this you can hire a freelancer to help out as we do not have a customization department.

Thank you!