Hello,

The featured image does not seem to be available on your post.
Pleas make sure you uploaded a featured image in the post back-end. IF the image is present, then please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

The update script was commented out but it can be re-enabled from here: https://www.screencast.com/t/B3Xh4ZtU
Simply remove the comments around the code <!–

Thank you!

Hello,

Sorry but there is no license for unlimited number of sites. The standard envato license specifies that you can only use a single theme copy on a single end product: https://themeforest.net/licenses/standard

The discounts are added for all the users at opnce as envato manages sales and we cannot make any personal offers.

Thank you!

Hi,

Please provide an example of how you implement the banner as I cannot see anything on your footer except for the logo and about us section.

Thank you!

Hello,

The article inline ad is not a shortcode. It cannot be added inside the content as it requires special implementation. There is no simple solution to add another inline ad.

Thank you!

Hello,

When tackling such tasks it is recommended to know what you are doing. Custom modifications are not covered by the theme support but we do try to help out when we can so I will help you with this one, but please note that in future customization issues we suggest hiring a freelancer as time does not allow us to tackle customization tasks.

The issue is here: https://www.screencast.com/t/Tu7quACKO9hc
The code adds the html for the element only after getting the icon from the social icons array.
The array is found here: https://www.screencast.com/t/1YRWik9hCq6Q

Thank you!

Hello Andreas,

Please use this guide to properly set wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also wp super cache has a flaw in it;s code that should be corrected.
https://github.com/Automattic/wp-super-cache/pull/185/files
Edit wp-cache-phase1.php and add the green code from the right column as it shows in the provided link.
Let us know if you still have trouble with wp super cache.

Thank you!

Hello,

Our theme has 2 sliders as well as revolution slider (plugin) you can use. The first is a big grid slider element: https://demo.tagdiv.com/newspaper/big-grid-slide/
The second is the ios slider: https://demo.tagdiv.com/newspaper/ios-slider/
The third being the premium plugins Revolution Slider by themepuch https://revolution.themepunch.com/

Please use this guide to install the rev slider: https://forum.tagdiv.com/how-to-install-revolution-slider-v5/

Thank you!

Hello,

Yes it is possible on pages as the tagDiv composer allows full width rows. Simply select to stretch row and content from the composer row settings: https://www.screencast.com/t/RkISOIx77

Thank you!

Glad you found a solution!
Feel free to ask if you encounter any more problems or have any further questions.
Have a nice day!

Hello,

Please contact us via email and provide a link to your site, wp-admin and your envato purchase code so we can inspect the activation process.
The theme activation system was changed so the reactivating is necessary after the update.

Thank you!

Hello Arno,

Please provide a link to your site pointing at the issue so we can see and inspect it.

Thank you!

Hello,

The comment count and other meta information on pages can be removed from the theme panel:
https://www.screencast.com/t/ufkfzeE9cn9

Thank you!

Hello,

Please provide more details to what text you are referring to. Maybe I can provide a css solution.

Thanks.

Hello,

We do not neglect any answer. We simply do not work on weekends. The support hours are posted in the top right of this page.
The tested and recommended plugin to use with our theme is wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
We did not tested wp fastest cache so I cannot say for sure if it will work properly or not. The only tested and recommended plugins to use with our theme are found in the theme plugins section: https://www.screencast.com/t/pAJUW2LB

Thank you!

Hello,

This should be addressed to http://openweathermap.org/.
We are a theme developer not a weather station 🙂
We only pull information from that site into our theme, but we have no control over the weather predictions.

Thank you!

Hello,

Sub-menu items are created in wordpress from the menus section. Please read this guide:
https://codex.wordpress.org/WordPress_Menu_User_Guide
If you are referring to the theme mega menu option though, it can be implemented from the same menus area like so: https://forum.tagdiv.com/mega-menu/

Thank you!

Hello,

Sorry but it seems instagram does not have a sharing button itself. We use the api of the social networks but if the network does not have such a button, we cannot provide it. Here are more details:
https://stackoverflow.com/questions/30542054/does-instagram-have-share-button-or-not

Thank you!

Hello,

1) This happens because you did not regenerate thumbs so the full image is used on that block. Please use this guide: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

2) I’m not sure what gradient you are referring to. I think you are referring to the grid style: https://forum.tagdiv.com/category-grid-styles/ Yopu can choose anotehr grid style from block settings: https://forum.tagdiv.com/block-settings-tutorial/

Thank you!

Hello,

Please make a request for these psd files via email at contact@tagdvic.com and we will provide them.

Thank you!

Hello,

The click to play gif is a custom implementation on our documentation. It is not a default theme feature. Here is an example of how you can code it in if you are comfortable with coding. : http://www.hongkiat.com/blog/on-click-animated-gif/

Thank you!

Hello,
Please provide the exact documentation page where you saw that visual composer is needed for our builder. This is definitely not the case. Our builder does not need another builder to work Our theme needed visual composer until the previous version but since newspaper 8, visual composer is no longer a required plugin but rather an optional one. You do not have to buy visual composer as it is already included in the theme package but not required by any means to run the theme properly.

Please provide the link to where you read this so we can inspect it and make the proper corrections if necessary.

Thank you!

Hello,

Please provide an example of how you implement the images and link in your site. The image supports a custom link like so: http://www.wpbeginner.com/plugins/how-to-add-custom-links-to-gallery-images-in-wordpress/
If you have the modal image active over the entire site though it could provide errors so if you use images with custom links please make sure you deactivate this option:
https://www.screencast.com/t/jkmuk5ms

Thank you!

Hello,

This is a plugin conflict as we have encountered plugins that removed theme options in the past. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

This is a strange issue. We have not encountered it before. It could be a conflict somewhere so please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

If the issue is still there afterwards, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!