Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hi,

I cannot say for sure where the errors appear on your site but they do not seem to be css related.
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Sorry but no implementation was made into this regard. This request has to increase in popularity before our development team can consider implementing such functionality.
Custom post types were not tested with the mobile theme

Thank you!

Hello,

Did you use a plugin or a page builder on your posts to create the articles? If this is the case, please note that our theme will not recognize the shortcodes used in your previous theme.

Thank you!

Hello,

Yes, we do plan on moving over to our own builder. We plan on adding many more features to it so it will become a very powerful tool. Visual composer is no longer a required plugin and it will no longer receive any new features. On each update the new features (page blocks, grids, modules) added will be exclusively for the tagdiv composer.

Thank you!

Hello,

Please provide a more detailed explanation to what icons you are referring to.

Thank you!

Hello,

Thumbs and thumb cropping is a bit more complicated. Please read this guide: https://forum.tagdiv.com/api-thumbnail-introduction/
You will need coding skills to change or create thumbnails in our theme.
Please also note that this represents customization and is not covered by he theme support.

Thanks.

Hello,

This is done from the wordpress settings. Please change this number: https://www.screencast.com/t/Wc0wMnKY2f0

Thank you!

Hello,

Since newspaper 8 visual composer is no longer required. It is now an optional plugin.

Thank you!

Hello,

If you change the default post title color, then on the black templates it will not switch to white automatically anymore. The post title color is dynamic by default if not changed. Either remove the post title color from the theme colors section: https://www.screencast.com/t/gcVLSJc3I4C
Or change the color to one that can show up on black as well,
Or use this custom css to manually change the post color to white on the video post template in particular:
.single_template_11 .td-post-title .entry-title, {
color:white;
}

Thank you!

Hello,

I have tested the background opacity again but it seems to work properly. Please provide a link to your site so I can inspect the opacity

Thanks.

Hello,

Yes you can now delete visual composer but keep in mind that some elements will have to be recreated using the tagdiv composer. We recommend when making the change from one builder to another to recreate the entire page using the tagdiv composer only.
Do not edit a page with the new builder if it was created using visual composer. The page will have to be recreated in the new builder luckily, the process is much simpler now as you can see the changes live.
The move from one builder to another will be a bit of a hassle at first but we suggest moving over to the new builder as in the future the theme will rely on our own builder and not visual composer. Future options and features will only be available in the tagdiv composer.
Our builder is also much lighter than VC 🙂

Thank you!

1) I have tested the smart sidebar again and it works as expected. Make sure you add the class on the sidebar row like so:
https://www.screencast.com/t/8newXb7CyWe
2) sorry but our blocks and grids cannot have separate category for each post. The block sorting option is filtered as a whole, not as separate posts in the grid.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Please note that you use visual composer on posts and this was never the intended way of using the page builder.

Thank you!

Hi,

Please contact us via email at contact@tagdiv.com and we will provide it there.

Thank you!

Hi,

If you use visual composer elements, some migh have to be re-created. Please delete your current element and re-create it in visual composer. Do not use both editors on the same page though. If you create a page in visual composer, do not use the tagdiv composer on it also.

Thank you!

Hello,

The documentation is up now. It takes a bit of time to update everything.
Here is the guide on the new builder: https://forum.tagdiv.com/tagdiv-composer-tutorial/
All of the theme documentation was updated now for the new version

Thank you!

Hello,

@Mijaz please try the manual activation https://www.screencast.com/t/u42DUufc
As for the header, you can use this code to bring the content closer to it:
.td-main-page-wrap{
padding-top: 25px!important;
}

Thank you!

Hello,

Please Use this guide to learn how to use the new tagdiv composer:
https://forum.tagdiv.com/tagdiv-composer-tutorial/
Simply click on the element you added and the settings will appear in the composer screen:
https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hello,

If the WordPress update process fails, please use the ftp method presented here: https://forum.tagdiv.com/how-to-update-the-theme-2/
FTP is the safest way to update the theme. Please create a back-up beforehand though.

Thank you!

Hello,
The total review score simply creates an average between the review scores set. In your case it’s ( 90 + 85 + 85 + 80 + 80 ) / 5
This is how an average works. It is not a 5 by 5 step. The function simply adds all of the entry numbers and divides them by the number of entries added. The average in this case will be 84.

As for the background click ad, you are not using the default implementation of the background click ad from the theme. You will have to add a background to your site using the theme panel as this guide suggests: https://forum.tagdiv.com/background-ads/

Thank you!

Hello,

A menu that scrolls with the content is a sticky menu. If the option is set to “not sticky” the menu will not be sticky, meaning it will not follow along with the scroll. Sticky means sticking to the screen as you scroll, not sticking to it’s default position. If you want it to scroll, make sure you select the smart snap or the always sticky option https://www.screencast.com/t/HtBSauywT

Thank you and best of luck on your project!

Hello,
I have tested the block header 5 style again but it seems to be working properly:
https://www.screencast.com/t/O5e8Xua38
There could be something on your end affecting it.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

I have tested the site on both android and iOS but it seems to have difficulties in loading the site correctly. I have not encountered the social icons problem but we have seen the menu not loading so there is clearly a problem in loading the correct content on your site.

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Let us know how it goes

Thank you!

Hello,

Yes, we are aware of the breadcrumb structure change and we will include a fix for it in the next theme update.

Thank you!