Hello,

Please check your version of php. if you use php 7.1 then switch to 7.0 as our themes are not yet compatible with 7.1
Also make sure you clear all caching afterwards.
If you still have trouble with the errors try a fresh theme install. Remove the current theme and install it again via ftp: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello,

1) The sidebar on the page template will not affect the pages. On pages sidebars are created in the visual composer editor. Edit your page and press the back-end editor button: https://www.screencast.com/t/n6e0FZlt Then you can edit your page in the page builder. You wuill have to play around with it a bit to see how you can add and remove element, how to set them to show posts…etc.
This guide should help with the block settings: https://forum.tagdiv.com/block-settings-guide/
2) You can disable it from here: https://www.screencast.com/t/ejgaDlIRIz
3) Please read this guide: https://forum.tagdiv.com/more-articles-box/

Thanks.

Hello,

Please check any custom code you may have added to the theme as the element does not originate from our theme:L https://www.screencast.com/t/efhG7nLC3 the class is not a theme class.
Check the theme panel or customization in the code or check plugins.

Thank you!

Hello,

Please do not use the WordPress thumbnails. Add the full width image to your post and the theme will use a thumbnail of 696 pixels which is the max content. It will not add the full image size. Do not use the wordpress thumbnails as the theme already has a thumbnail system in place that does not require you to select eh thumbs needed. It is an automatic system that creates and uses the thumb from the full size image.

Thank you!

Hi,

You can ignore that as it;s a js variable and not the one google is looking for.
When google detects the code it will say your site is NOT SECURE. If you do not have the NOT SECURE message if the login is disabled then you’re all set.

Thanks

• This reply was modified 9 years by Bogdan B..

Hi,

You should ignore the message. This is mentioned here: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
The bundled version of the plugin does not have an activation code and you cannot update it automatically through wordpress.

Thanks.

The tracking code you added is not correct.
A correct code is a big code similar to an adsense code and you have to include the script tags as well.
Thanks

Hello,
You should also update the social counter. Disable and delete the current social counter you have installed and then install it again from the main theme package you download from envato.
Thank you!

Hi,
Sorry but if i cannot inspect your site I am unable to help with any css. Use the browser inspector and see where you need to change the css to remove that line. I need to inspect the code in order to provide a css for it.
Thank you!

Hello,

You can try this css:
.td_text_highlight_marker_red{
background-color:grey;
box-shadow: 8px 0 0 grey, -8px 0 0 grey;
}

Add the code in the theme panel-> custom css box.

Thanks.

Hi,

The child theme is only used for modifications made in the theme code. In the php files. The setting you make in the wordpress dashboard have nothing to do with the child theme. A child theme is just for editing the phph files.

Thank you!

Well the comment you said not to post is exactly what you need to follow. There is no other optimization guide I can provide. We cannot do it for you so you will have to follow the guide and make the implementation needed.
Please follow each step of the guide properly.
https://www.screencast.com/t/jjhnDnGWibR

Thank you!

Hi,

The title are not coming up at all in the html code. Please disable all plugins except visual composer, clear cache and reset cdn files. Then test the images again.
If you still have the issue, please contact us via email at contact@tagdiv.com and provide a link to this topic and wop-admin so we can login and investigate.

Thank you!

Hello,

This is caused by the speedbooster plugin because it moves style.css to the footer so the css will only load after the rest of the content. This is done to increase the page loading speed but at the same time you will see each css rewrite happen. If you want to prevent this you should remove style.css from the speedbooster plugin code: https://www.screencast.com/t/ygx12ohW0V
I hope this helps.

Thanks.

Hi,

Sorry but our theme does not feature such an option. You will have to look for a plugin that can provide the implementation required. Sorry but I cannot make a recommendation as we have not tested such plugins.

Thanks.

Hello,

That does not seem to come from the theme. Please provide a link to your site so I can inspect that code and see where it comes from.

Thanks.

Hi, The mashare plugin is not tested along with other plugins you are using now. The only tested and recommended plugins list is found here: https://www.screencast.com/t/zsBJxCubYmn
Any plugin beyond this list is not tested and could possibly create issues with our theme. Untested plugin implementation is not covered by the theme support. Sorry

Hello,

Our theme provides a top bar menu where you can add your preferred content: https://www.screencast.com/t/c1pzKiC1wpW

Thanks.

Hello,
Please also add this code:
#wpcomm .wc-comment-author a{
pointer-events:none;
}
Thanks.

Hello,

The top menu was disabled for mobile devices. It can be activated though with css. Please add this css code in your theme panel-> custom css box:

@media (max-width: 767px){
.td-header-top-menu-full, .td-header-sp-top-menu {
display: block!important;;
}}

Thank you!

Hello,

Removing some of the plugins will not do it. You have to remove all of them at once and clear cache afterwards
You have to identify the one that causes the issue. Please remove all of them and check your menus again. I cannot see the duplicate menus now though.

Thank you!

Hi,

This usually happens because of plugins. Please disable all your plugins temporarily and try again.
I already provided the link above which explains why this happens. Did you remove all plugins and clear all caching?
If you still cannot activate the theme please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

Unfortunately you cannot choose where you want the site boxed and where you want it full. This option applies across all of the site.
You can however use a category background. That will only make the posts belonging to that category boxed as they will grab the primary category’s background: https://forum.tagdiv.com/primary-category/

Thank you!

Hello,

If you want to delete parts of the theme, you will have to know what you are doing as the mega menu code is not found just in one place. It is linked to multiple parts of the theme files. https://www.screencast.com/t/Hnt0cr001

Thanks.

Hello,

Sorry but we have not encountered this issue before. We do not know of a particular reason this could happen. I suggest tightening security and changing passwords though.

Thank you!