Hello,

If the envato market plugin does not work for you, then you should try another update method. Please use this guide as it offers 3 variations: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

Yes it is ok as testing sites are allowed with the same key. As long as you do not use the theme on more then one end-product at once for prolonged periods of time, you should be ok.

Thank you!

Hello,

Our theme does not use that font anywhere so it is probably a plugin that forces the font through http. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test fonts again.

Thanks.

Hello,

Sorry but our theme does not provide any in-depth category page customization. The category page is an archive of the category posts in the latest sort order by default. You cannot have categories inside another category on the category archive page. Categories do not work like that by default. You will need a plugin that can provide such functionality but unfortunately I cannot recommend any as we have not tested such plugins.

Thank you!

Hello,
Unfortunately our theme does not have this kind of implementation. You will have to find a plugin that can provide such functionality.
Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also make sure you increase your memory allocation according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

Do you by chance use a language that does not use spacing between it’s words?
In this case you must limit the excerpts by letters: https://www.screencast.com/t/X9AjS639

Thanks.

Hi,

1) You can use a css code like so:
.td-load-more-wrap a{
color: white;
background-color: red;
}
result: https://www.screencast.com/t/SGYlYb62dyc

If you want to increase the button width, you cna change it;s padding like so:
.td_ajax_load_more{
padding: 10px 110px;
}
https://www.screencast.com/t/RY46wsrxY5

2) I’m not sure what bottom border you are referring to.

3)You can try to make it more visible like so:
.td-next-prev-wrap a{
border: 2px solid #fa0000;
color:Red;
}
https://www.screencast.com/t/QrM8kdoPLv

Thank you!

Hello,

The social networks from the theme panel only handle the top header and footer social icons. The screenshot above mentions the social counter. If you want to set the social counter, it depends on how it was implemented. If it’s on a split row on a page, you have to edit the page and access the social counter settings like this guide suggests: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
The social counter can be placed in the widgets area of wordpress as well so it has to be set from there as well. The social counter is an independent element. Each one has it;s own settings There is no spot in which you can set it to affect all of the counters placed on your site. Each one is individual.

Thank you!

Hello,

The first 2 footer styles come with predefined content that cannot be changed. This is mentioned in our documentation here: https://forum.tagdiv.com/footer-templates/
You can add your own widgets in the footer as the documentation suggests.

Thank you!

Hello,

Sorry but as you know this is not a default theme implementation. I cannot provide any solution for untested plugins and custom modifications.

Thanks.

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Please also make sure you increase your memory allocation like so: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

Please provide more details to what you mean. I cannot understand how to help.

Thanks

Hi,
Sorry but our theme does not have a general font section where you can change the font across the whole site.
Thanks.

Hello,

Sorry but we have no reports of this so I cannot provide solution in this regard. You will have to test a few possible solutions starting with plugins, or the cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also the plugin needs a bit of adjustment as described here: https://forum.tagdiv.com/topic/help-cache-plugin/
Another thing to try is to disable or enable the mobile theme plugin and see if it responds in different ways.
You can also test on a wp default theme as well to see if the issue is theme related at all. It could be a wordpress problem.

I hope this helps.
Thanks

Hello,

Please provide more details to what you want to remove as I can;t figure out exactly what it is you are trying to achieve. Provide a link to your site and a screenshot of what you want removed.

Thanks.

Hi,
I do not see any block 19 on your site. What exactly is the issue you want help with? What are you trying to do?
Thanks.

Hello,

This is because of the implementation you use on your widget. It is an ad box and I see a block element inside the ad box. This is not right. The ad box gets the size of the image in it so if you add a block inside the ad box, then the block will also have a changed width. I’m not sure how you added the block inside the ad code but do not use this implementation.

Thank you!

Hello,

The code comes from an incorrect implementation of the google analytics code.
The Analytics code needs to be added between the script tags like so: <script>your analytics code</script>

Thanks.

Hello,

Sorry but I do not understand what widget you are looking for.

Thanks.

Hello,

Maybe this topic will help:
https://forum.tagdiv.com/topic/do-i-really-need-to-change-all-the-text-fields-for-fonts/

Thanks.

Hello,

Our theme will go into boxed mode when a background image or color is set. However you can still have a full width header and footer by using this section of the theme panel: https://www.screencast.com/t/4sQlP7pr

Thank you!

Hello,

The mobile theme plugin was changed fin order to fix the implementation problems it had in the new theme versions. No new feature were added to the plugin. It was a necessary update for the proper functionality of the plugin.

Thank you!

Hello,

Arabic fonts can be added at any time using this guide: https://forum.tagdiv.com/font-customization/ but the main issue will be the RTL direction. Our theme is not compatible with RTL. Sorry.

Thanks.

Hello,

Please provide more details to your issue.

Thanks.