Hello,

Installing a demo will not limit your theme functionality, but it will add the demo style to your site and some settings are overwritten by the demo in order to get that particular style to work. You do have all the customization options intact but some parts of the demo were added with css and they will need to be removed with css as well, but they do not affect your settings.
Uninstalling the demo can also have repercussions on your content this time if you edited the demo content. We do not recommend editing the demo content and using it as your own. Uninstalling the demo will also remove the dummy data that came with it.

Thank you!

Hello,

The theme can have an automatic update but only through the envato plugin. Premium themes cannot be updated through wordpress as plugins can.

Thank you!

Hello,

If you do not want a header ad on the mobile version of the site by using a mobile theme plugin you can simply remove the header ad from the theme panel here: https://www.screencast.com/t/tRzHJc2HA
If you only want to remove it from the homeapge but have the header ad on the rest of the templates, you can use the css method for non-adsense as we discussed in the previous topic or add a condition in this file: https://www.screencast.com/t/Wvp9TXywlQ

Thank you!

Hello,
For the mobile theme you will have to add the code in the mobile theme settings as well: https://www.screencast.com/t/ke3uspInOsL
The mobile theme has it’s own separate custom code box
Thank you!

Hello,

If you still cannot get the sidebar to position properly on a category page please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate.
I’m not sure how you want to edit a category template though. You cannot edit it with visual composer as it’s an archive not a standard page. You will not be able to add elements to the category page as you would a normal page. Sorry.

Thank you!

Hello,

The option to enable or disable the comments on specific pages is found on each page in particular under the discussion settings:
https://www.screencast.com/t/tPaVDTx0OYe

Thank you!

Hello,

The mobile theme plugin does not use lightbox feature. This decision was made to keep the loading speed as low as possible for mobile users. If you need a lighbox on the mobile version of the site then you should disable the mobile theme plugin and use the standard responsive version of the theme.

Thank you!

Hi,
Sorry but our theme does not have a user submitted post option. You will have to find a plugin that works properly. We have not tested any so I cannot provide a solution in this regard. Sorry
Thanks.

Hello,

Please update your theme to the latest version as the social counter receieved an update. Please disabkle and delete your current social counter and install the one that comes with newspaper 7.8.1

Thank you!

Hello,

Yes you can add a custom excerpt on each individual post in the post edit screen: https://www.screencast.com/t/K2OgowCVDgG

Thank you!

Hi,
Sorry but this represents customization. Customization is not covered by the thee support. If you cannot do it yourself you will have to hire a freelancer to help out as we cannot help with this.
Thank you!

Hello,

The image effects can be removed from the blocks by selecting another option from here: https://www.screencast.com/t/X3R7VQ3GnziI

Thank you!

Hello,

Deleting a category has no impact on the post themselves. They are simply linked to a category. If the category is removed and that was the only category the posts had selected they will move to the “uncategorized” category.

Thank you!

Hello,

Sorry but td_config will not work from the child theme. You will have to edit it in the main theme.
Our blocks were not built to work with a custom taxonomy. There is no code I can provide to make our theme blocks work with a custom taxonomy.
Sorry but I cannot provide a solution as the re is no simple code you can add. It will need custom modification made by a developer. I suggest hiring a freelancer to help out with this modification as the theme support does not cover custom modifications.

Thank you!

Hello,

Please increase your memory allocation like this guide shows: https://forum.tagdiv.com/system-status-parameters-guide/
If the translation still will not load, please disable all plugins except visual composer, clear cache and reset cdn files if you use it. The test again.
Let us know how it goes.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,
You header is getting a width from a custom css code: https://www.screencast.com/t/B6jv7GuQXZsE
Please remove this width from the logo and it should position properly.
Thank you!

Hello,

Sorry but the gallery does not have an auto slide option like a usual slider would.

Thank you!

Hello,

Yes you can tie into the function in the main theme. You will have to adjust your modification after each update though. Tr it out and see how it goes.

Thank you!

Hello,

The big grid 7 and style 7 can be found in the visual composer dropdown. Please access the pages in wordpress and edit the one that is set as a homepage.
The add the + button in visual composer and select to add a big grid 7 to your page: https://www.screencast.com/t/RWvzkY7K36zO
Afterwards, the block settings will pop-up where you can select the style for the grid: https://www.screencast.com/t/etJK5uOO
Please read this guide for more on block settings: https://forum.tagdiv.com/block-settings-guide/

Thank you!

Yes. I’m not sure how you implemented it and what you customized in order to implement the Facebook comments but there is a plugin that does this automatically so you can give that a shot.

Thanks.

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

Please follow our official page speed guide here: https://forum.tagdiv.com/how-to-make-the-site-faster/
Also please make sure your memory allocation is correct: https://forum.tagdiv.com/system-status-parameters-guide/
You cna also switch to php 7.0 (only if you use the latest version of the theme. right now you have 7.6 so you need to update your theme as well) as it is faster than the previous version.

Thank you!

Sorry but we have no insight into this issue. Our theme will not reset itself automatically. There is something affecting it and causing the reset but it is very hard to identify. It could be a simple plugin conflict, it could be your server configuration, it could be your worpdress install ,etc.
It can even be a custom code added in the theme panel or a strange ad code. I can’t say for sure.
If you still encounter issues with the import/export of the theme panel, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

The loading image effects were created for our own theme elements. What pages are you referring to?

Thank you!