Please provide a link to your site so I can inspect it.
Thank you!

Hello,

If the footer is on in the theme panel: https://www.screencast.com/t/K50B42eR and it still does not show up, then it could be a plugin that affects the footer.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

You will have to provide more details. Please provide a link to your site so I can inspect it and provide more details to how it does not refresh.

Thank you!

Hello,

The scrolling effect from the lightbox is the default lightbox implementation. Just make sure you have the lightbox active from here: https://www.screencast.com/t/btsfjRNUvRtX

Thank you!

Hello,

There are 3 places an instagram element can come from.
The first is the footer instagram which ca be changed from the theme panel: https://www.screencast.com/t/iAb9YTh0X
The second place is on the page itself using an instagram widget element. If your instagram is not on the footer instagram widget, then please edit your page in visual composer and change the instagram ID on the instagram element
The third place is the widgets section of wordpress on the sidebars: https://www.screencast.com/t/bNU5nBx4lWg

Thank you!

Please provide a link to your site so I can inspect it
Thanks.

Hello,

Sorry but our theme does not provide any captcha settings. You can try to find a plugin that can offer such features but it will need custom implementation to be able to show up in the theme login. Unfortunately there is no solution we can provide in this regard as we have not tested any captcha plugins.

Thank you!

Hello,

In order to make the proper implementation for ssl you will have to follow these guides:
http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/
https://css-tricks.com/moving-to-https-on-wordpress/
https://yoast.com/dev-blog/move-website-https-ssl/

You can also check our forum for some insight on ssl:
https://forum.tagdiv.com/topic/moving-to-ssl/

Thanks.

Hello,

Unfortunately the modules seem to need another implementation. The solution works properly on the post themselves if you change the date function to the post styles: https://www.screencast.com/t/eerlvSK10
It will not work properly on modules though as they are more complex. Sorry.
There is no simple solution for the theme modules.

Thank you!

Hello,

Please provide a link to your site so I inspect it.

Thank you!

Hello,

If you move to ssl, then you have to recreate the visual composer elements that still grab the link over http. delete the widget and re-create it after you set up the ssl implementation.

Thank you!

Hello,
This happens if you use the mobile theme though. The mobile theme will; not render all shortcodes as it does not use visual composer. Unfortunately for this you will have to use the standard responsive version of the theme so it can render shortcodes on mobile devices.

Thank you!

Hello,

You can try to use this css code in the theme panel-> custom css box:

@media (max-width:500px){
.vc_tta-tabs .alignleft{
float:left!important;
margin-right:5px!important;
}}

Thank you!

Hello,

I cannot see the issue on our end. I tested on both iphone and android but could not see the issue. If you are testing on opera mini then it will not work .our theme is not compatible with opera mini.

Thank you!

Hello,

We have not tested the SEO analyzer so I cannot say for sure if this is really an issue or if this test is trustworthy. Please use seo by yoast for any seo optimization.

Thank you!

Hi,

Unfortunately in the latest version this script has been removed. You can activate it again by uncommenting these lines of code (they are commented out not deleted): https://www.screencast.com/t/ji01ypBE9hBX

Thank you!

Well if you want to use the theme ad spots you cannot use any image without using codes. Any ad is made out of code. There is no ad generator. You will have to simply add a path inside the already provided code. Simply change the image path, and change the link in this code:

<div class="td-all-devices"><a href="add your ad link here"><img src="add yopur image path here" /></a></div>

Thank you!

Ce poti incerca sa faci este sa reinstalezi tema, sa renunti la orice customizare si sa folosesti doar plugin-urile testate cu tema: https://www.screencast.com/t/XdciYRsz
Oricare din aceste 3 plugin-uri pot fi cauza problemei tale: https://www.screencast.com/t/FoO1kc4j
Sau poate este install-ul de WP busit. Incearaca si pe o tema default sa vezi daca mai apare eroarea.
Ne poti contacta si pe email la contact@tagdiv.com si sa ne oferi un user si o parola sa investigam problema daca mai exista dupa passi de mai sus.

Multumesc.

The head tag can be found as Chris said above, in header.php found in the root directory of the theme here: https://www.screencast.com/t/HrrriTjYdm

Thank you!

Hello,

This is a common wordpress issue. Please follow this guide to fix this error: http://www.wpbeginner.com/wp-tutorials/how-to-fix-are-you-sure-you-want-to-do-this-error-in-wordpress/
If all else fails, you can al;ways install the theme using FTP: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello,

Unfortunately the logo text can only be changed using css. You can add this code in the theme panel-> custom css box:
.td-logo-text-container .td-logo-text {
font-family:Helvetica Neue;
color:red!important;
}
You can place the code in the theme panel-> custom css box.

Thank you!

Hello,

The latest articles section is part of the page template: https://forum.tagdiv.com/page-templates-2/
Each block can be set in particular using the block settings: https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hello,

You can use this code in the theme panel-> mobile theme-> custom css box:
.td_module_mob_1 .item-details{
margin-left: 35px!important;
}

Thank you!

Hello,

I see you also use cloudflare so it could be a miss-configuration of the cache and cdn. Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and for cloudflare: https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello,

Sorry but we do not trust such tools. The internet is filled with all sorts of tests and analyzers. We only trust google’s test and maybe gtmetrix for speed.
As for seo we can only recommend seo by yoast as it is the tested and recommended seo plugin to use with our theme.

Thank you!