Hello,

Please provide a link to your site so we can inspect it.
Please also try to disable any image optimization tools you might have on your site.

Thank you!

The option is only available in more recent versions. Please update your theme to the latest version using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

We have investigated this further and found that the thumbnails will remain on http on the old videos you already had set up before moving to https. If you create a new playlist with other videos, the thumbs will be grabbed with https. The thumbs will not refresh it seems when deleting and re-creating the element. The thumbs will be kept in the database and will not make another request to grab the same thumb again. So the issue will only affect your existing plyalist. If you create a new one with different videos, they will be grabbed over https. In order to fix the current video thumbs you will have to first make a database back-up as you will have to edit the database with a search and replace plugin and change the url’s for your current video thumbnails from http to https. The video thumb url’s all look like so: http://i.vimeocdn.com/video/ You should search the database and replace the http with https.
The table from the database is called wp_postmeta

I will add this issue to our list for future updates so in a future version of the theme we can add a functionality for the playlist thumbs.

Thank you and sorry for the inconvenience.

Hello,

Well that is not a category view as you mentioned above. It is a single post.
The issue is with the image you are uploading. The image thumbnail is 1068 pixels and your image is only 1000 px wide. And the height is too narrow as well. You need to upload images that are bigger than 1068 px width for single template 3 otherwise this type of situation can occur.
Here is a css fix for the issue with your current image:
@media (max-width: 767px){
.td-post-template-3 .td-post-header-holder {
min-height: 155px!important;
}}


Thank you!

Please provide an example of an article that is not loading so I can inspect it.
Thank you!

Please disable the plugin and delete it and then activate it again as it seems the plugin is not working.
Please also disable any other plugins except visual composer, clear cache and reset cdn files. Then test again.
If you still cannot get it to work, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please also provide a link to this topic so we can trace the email.

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide a link to this topic as well so we can trace the email.

Thank you!

Hello,

Please update to the latest version of the theme and visual composer: https://forum.tagdiv.com/how-to-update-the-theme-2/ and https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Then make sure you install PHP version 7.0
The theme is now compatible with php 7.0
Do not install 7.1 as it is not yet compatible.

Thank you!

Hello,

Sorry but we have not encountered this issue before. Please provide a link to your site so we can inspect the slider.

Thank you!

Please make sure the ssl implementation was done properly.
Please follow these few resources:
http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/
https://css-tricks.com/moving-to-https-on-wordpress/
https://yoast.com/dev-blog/move-website-https-ssl/

You can also check our forum for some insight on ssl:
https://forum.tagdiv.com/topic/moving-to-ssl/.

Thank you!

Hello,

If you use the mobile theme plugin, please read the guide about what it does and what implementation is required for pages: https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hello,

Sorry but our theme has no such options for the category pages. They cannot be edited through visual composer. Visual composer has no options to edit the category pages.

Thank you!

Hello,

Please make sure you upload images that are larger than the container you want them to show up in.
And then use this guide: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thank you!

Hello,

Unfortunately our theme does not have any option to add buttons on images. The buttons provided in our theme have a different purpose: https://forum.tagdiv.com/increase-users-engagement-add-custom-buttons-posts/

Thank you!

Hello,

A css rewrite that does not come from the theme is tagged as ‘index’ in the browser console. The theme css has style.css next to it. You rewrites come from the “index” https://www.screencast.com/t/KmFoaetRZ so it;s clear the change in css does not originate from the theme but from your site. Either a custom css in the theme panel or a plugin. https://www.screencast.com/t/8xbMAPojlSUM
If you still cannot get it to work, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you!

Hello,

Our theme does not send confirmation emails. We use the default implementation of wordpress regarding the login functionality. If you use your server to send the confirmation emails, please contact your host or if you use a plugin, please check the plugin settings. The theme has no control over the emails.

Thank you!

Hello,

Sorry but our theme does not have any option to exclude the current post shown or to filter a block on posts by the same category of the current post. Sorry. There is no simple solution we can provide in this regard. You will have to hire a developer to help out with this customization

Thanks.

It could have been the cache that has since reset.
Thank you!

Hello,

For the mobile theme these sections can be disabled using a css code like so:
.td-mobile-footer-wrap{
display:none;
}

You can add the code in the theme panel-> mobile theme->custom code field.

Thank you!

Hello,

Please update yopur theme to the latest version as this issue was fixed: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,
The default fonts in our theme are open sans and roboto. it will be either one or the other.
You can use the browser inspector to see any font used on every site.
Thank you!

Hello,

The eCommerce pages are created using the woocommerce plugin. Please check the woocommerce plugin documentation to see exactly what features the plugin provides. Our theme does not have any ecommerce options without the woocommerce plugin: https://docs.woocommerce.com/documentation/plugins/woocommerce/

Thank you!

Hello,

In the category templates the theme will show the post and date if you enable it from the theme panel. The theme has 2 controls over the author and date. One is found in the post settings: https://www.screencast.com/t/nA2k5EST4v This optiopn affects only posts.
The second section found in block settings: https://www.screencast.com/t/nypjLUIPueO will affect all the theme modules and blocks including category templates.

Thank you!

Hello,

Please do not use untested plugins. The tested and recommended plugin can be found in the theme panel->plugins section.
What errors exactly are you receiving with admin ajax? Provide a link to your site as well so we can inspect it.

Thank you!

Hello,

You do not have the visual composer plugin active. Please access the theme plugin section and activate visual composer: https://www.screencast.com/t/UZnOu6gDi3F

Thank you!