hello,
This issue usually happens because of file permissions:
https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
Also there could be a memory limit that must be adjusted: https://forum.tagdiv.com/requirements-for-newspaper/
Also a firewall on your install or on your host could block access to our server.

Thank you!

Hello,

Please do not use Gutenberg right now as it is still an evaluation version and our thee does not yet have any implementation made for it. When the official Gutemberg will be out, we will also release the proper theme compatibility.

Thank you!

Hello,

If you want to change the category url, we can recommend the SEO by Yoast plugin which can offer this implementation and works properly with our theme as it is among the tested and recommended plugins to use with our theme.
Please check under title and metas in the plugin settings. They also offer pretty useful seo guides on their website like:

https://yoast.com/wordpress-seo-url-permalink/
https://yoast.com/wordpress-seo/

Thank you!

Hello,
I’m not sure what you mean as it works fine:
https://www.screencast.com/t/kqTCgAuyMlIM – https://www.screencast.com/t/UQNluX3xA

If this is not how your flex block behaves, please provide more details to how you set it up so we can figure out why it does not apply for you.

Thank you!

Hello,
The spot you mention is a transparent box that will show the category background through it. There is no image spot but rather an empty space for the backgorund to be seen there.
Here is an example: https://demo.tagdiv.com/newspaper/category/template-style-6/
Please upload a category background from the category settings.

Thank you!

Hello,

Here is the css needed to remove the image gradient:

.td-grid-style-1 .td-module-thumb a:last-child:before{
display:none!important;
}

You can add it in the theme panel under custom css.

thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide a link to your site, wp-admin and cpanel access so we can login and investigate why this happens.
Please post a link to this topic as well so we can identify you.

Thank you!

Hi,

It seems a different favicon is delivered: https://www.screencast.com/t/Zy2PAIFi8N
If you changed it you will also have to clear the cache as it could be still held by caching.
Check your cache plugin, cdn or hosting side cache.
Plugin can also interfere so please also test this without plugins.

Thank you!

You can only achieve a separate menu when using the mobile theme plugin which provides a separate menu for mobile devices. you cannot have separate menus on the standard responsive version of the theme:
https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hi,

In the case of the block added above the widget sidebar, it is not a sidebar name problem. There is most likely a different problem that removes the block. Please check if you have “unique articles” enabled. When this happens, it will remove any duplicate posts. Please check for this options: https://forum.tagdiv.com/unique-articles/

Thank you!

Hello,

If you want to remove the mega menu implementation, then please read this guide:
https://forum.tagdiv.com/mega-menu/

Thank you!

Hello,

Please create a new page in the tagdiv composer and implement the woocommerce shortcodes through a column text element like so: https://www.screencast.com/t/LFAFqmzqyfIO
Here is a list of woocommerce shortcodes you can use:
https://docs.woocommerce.com/document/woocommerce-shortcodes/
You ca use any tagdiv composer element like images, separators, buttons, etc to style the shop page as desired.
Then you can set it as your shop page in the woocommerce settings:
https://docs.woocommerce.com/document/woocommerce-pages/

Thank you!

Hello,

Please disable your optimization options as it seems you get a resize on your images that does not come from the theme. It is most likely caused by your plugins

Thank you!

Hello,

The link works just fine on your end. It leads to https://www.scrapcatalyticconverters.com/business-enquiries-guest-post/
I cannot see the issue you mention.
this link https://www.scrapcatalyticconverters.com/business-enquiries redirects to the homepage.
You have a 301 redirect on that link: https://www.screencast.com/t/fsLL7rdMCS

Thanks

Hello,

WordPress does have an archive of posts based on day. month year, but the author template does not share this functionality however. Maybe you can find a plugin that can offer such functionality. Unfortunately we cannot make a recommendation in this regard. Sorry

Thank you!

Hello,

These elements can be translated from the theme translation section: https://www.screencast.com/t/HklBHjRm72Z5
The same goes for popular categories and other titles that are predefined.
The footer area is set from the theme panel under footer settings

Thank you!

hello,

The sidebar can be implemented in 1 of 2 ways.
If its your homepage we are talking about, please edit the page in the page builder as the sidebar is most likely created directly on that page on a split row.
If it’s a post or category, the check under appearance->sidebars

Thank you!

The color code is #385c7b

Thank you!

hello.

A 500 error is usually fixed by increase your memory allocation:
https://forum.tagdiv.com/requirements-for-newspaper/
Also please check your htaccess file and remove any rules you might have in there as they can also provide such errors.
Plugins can also interfere so please also test by disabling all plugins, clearing cache and cdn files.

Let us know how it goes.
Thank you!

Hello,

Different blocks provide different implementation. Some blocks have a read more button and some posts do not have this options. Please check this list: https://www.screencast.com/t/85g1uHG9tRY

Thank you!

Hello,

Please make sure you download the full theme package and not just the installable zip. Check your download options.

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hi,

Sorry but the theme ad system did not get changed in the meantime.
Here is a honest feedback:
There are other more popular requests being investigated at the moment. We try to improve our themes as much as possible but we need to check our own schedule first. We cannot focus our whole team on user requests. It takes time to squeeze in user requests among our plans for improving the theme. That is why the long waiting times between request completion.
There is also the request popularity to consider. We try to implement the most popular requests first.

I hope honesty is appreciated 🙂

Thank you for understanding

Hello,

Sorry but our theme does not allow different headers or different accent colors based on the category. these elements are added across the whole site in our themes and not template dependent. You will need to use functions such as
https://developer.wordpress.org/reference/functions/is_category/
to create separate implementation based on categories.
We cannot help in this regard as it represents customization and it’s not covered by the theme support as mentioned in our support policy: https://forum.tagdiv.com/support-policy-2/

Thank you!

What do you mean that the tagdiv editor will remove the customization? I;m not sure i;m following. DO your settings get removed after setting up the block elements?

Thanks