Hello,

Warm greetings to you too. The matter is very simple. It is a miss-configuration of the mega menu. Please follow this topic where I explained the setting: https://forum.tagdiv.com/topic/megan-menues/

Thank you!

Hello,

The mobile theme plugin will convert your homepage to a predefined one. You cannot create a static page dfor the mobile theme homepage. Please read this guide: https://forum.tagdiv.com/the-mobile-theme/

Thank you!

As you can imagine the code changed a lot since then. Unfortunately the code is not so easy to manipulate now as it goes through the theme api and is very difficult to change. You will need substantial coding skills for this modification as it is not simple anymore to add conditions to this code: https://www.screencast.com/t/c5voM072z

Thank you!

You can try to remove the loading animation from here: https://www.screencast.com/t/2ucIztChklJU
Images are very slow loading by default. You can try to optimize images by following our official page speed guide: https://forum.tagdiv.com/how-to-make-the-site-faster/

Thank you!

When checking your site, I can see all images opening in a modal window so it seems to be working fine at the moment. Please provide a link with an example image that does not use the lightbox.

Thank you!

Hello,
Please only use php 7.0
We added compatibility with php 7.0 but not 7.1 for the moment.
Thank you!

Our demo does not have the mobile theme plugin activated. If you do not like the mobile theme, please deactivate the plugin and use the standard responsive version of the theme. This way your pages, posts and smart lists will be kept from the main theme and not changed on mobile.

Thank you!

Hello,

The first issue seems like a text added in a theme file . Please make sure you did not edit a theme file and added that code.
For the second issue please follow this link: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

Thank you!

Please use this guide to properly set up the facebook counter: https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
Also your page has to be public and if you have an ID that has a large number attached to it, then you should only use the number in the facebook id field.

I hope this helps.
Thanks.

Hello,

Please disable and delte the visual composer plugin and then install it again using this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thank you!

Hello,

Unfortunately on the mobile theme plugin you cannot add visual composer elements. You should remove the plugin and use the standard responsive version of the theme. https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hello,
If you do not specify any pot type in the block settings then only posts will show. Pages will not show nor will any custom post types. Please provide an example of how you set up the block in the back-end
Thank you!

The new template can have it;s own name as it needs to be registered as a new template unless you want to edit an existing template. As for the child theme, you will have to keep the folder structure intact as shown here: https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Glad you solved it.
Have a nice day!

Hello,

This is a very complex modification and I cannot provide any solution in this regard. We suggest hiring a freelancer to help out as we have no customization department and cannot provide any custom work at the moment.

Thank you for your understanding.

Hello,

Unfortunately the plugin is not tested with our theme so I cannot provide any insight to why the plugin does not work. Not all plugins work with premium themes unfortunately.
You can try to use a different plugin such as ACF for instance.
These are the tested and recommended plugins to use with our theme: https://www.screencast.com/t/PStadALD

Thank you!

Hello,

Generally when Chinese icons replace theme icons it is a cross origin issue like presented here: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

You also have lots of errors in your browser console you should look after: https://www.screencast.com/t/eIqgDkE1

Thank you!

Hello,
You should also contact us via email and we will fix the issue. Basically the theme has to be unregistered and registered again but we need access to your site in order to do so. Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and fix the issue.

Thank you!

Hi,

The smart lists have a different implementation and different smart lists provide different results.
The description is not shown on any smartlist as it only shows up on attachment pages but the markup for the description is there.
Now i’m not sure exactly what the issue is. The description markup is there but the description itself is not shown on any smartlist or post at all because the description is only meant to show up on attachement page.
So my question is: Do you need the td_sml_description class or the description itself to show up on smartlists?

Description – This text can be displayed on the attachment page for your image. You can enter as much information as you want in the description field. Like the story behind a photograph, how you took the picture, or anything else that you want to share can go here. You can even add links in the description field

Thank you!

Hello,

I’m not sure which tag you are referring to but if you want to place the code directly in the post template, you will have to alter the post template files and place the code above or below the related articles code like so:
https://www.screencast.com/t/49foQP4sTDO
As for the mobile implementation, if you use the mobile theme, then try to disable the plugin to see if the code works in the standard responsive version.

Thank you!

Sorry but we have not tested any such plugin so I cannot provide any suggestions. Maybe one of our users can help with a suggestion.

Thank you!

Hello,

Both visual composer and wordpress seo by yoast are compatible with our theme. Please try to deactivate all other plugins except visual composer and seo yoast, clear cache and reset cdn files. Then test to see if they both work properly. If visual composer still does not work with just the 2 plugins active, please contact us via email at contact@tagdiv.com and provide access to your site so we can login and investigate. Please also include a link to this topic so we can identify you.

Thank you!

Hello,

Please check the custom fonts section in the same tutorial you mentioned above:
https://www.screencast.com/t/epFutMiC3sh8
The steps you need to take are presented in the guide.

Thank you!

Hi,

The related articles is a bit different as it;s a predefined element. For this element, in order to change the title, you must translate it from the theme translations section like so: https://www.screencast.com/t/ZvTo4ZSKX

Thank you!