Hello,

There is an incompatibility in the wp super cache plugin but it;s an easy fix until they update the plugin:
https://forum.tagdiv.com/topic/mobile-theme-problems-3/

Thank you!

Hello,

Sorry but the news ticker does not have this type of functionality. I will add this suggestion to our list for future updated but I cannot promise it will get implemented as we have lots of suggestions.

Thank you!

But you do not have any mega menu set up. Please use this guide to set up a mega menu: https://forum.tagdiv.com/mega-menu/
Thanks

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Also please make sure that you increase your system status parameters according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hi,

If you are using the https, please try to follow the next steps for your Translations. Try to load your desired translation from panel and then you can see in left corner of your browser, an icon with a shield and then try to Load unsafe scripts, like this -> http://screencast.com/t/aLm2aAFv5
If this is not the case then please contact us via our email address at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please also include a link to this topic so we can identify you.

Thank you!

Hello,

A caching plugin is meant to increase page loading speed not drop it. There is some other issue on your site. There could be another plugin that provides a conflict with wp super cache. Please disable all plugins except visual composer and wp super cache, clear cache and reset cdn files if you use it. Then test for speed again.

Thank you!

Hello,

Unfortunately we have not tested the facebook comments neither in the main theme nor the mobile theme so i cannot provide any official solution. You will have to alter the mobile theme template and replace the comments with the facebook comments: https://www.screencast.com/t/WXSIBr33bC

Thank you!

Hello,

I have tested the video in my end but cannot see the issue: https://www.screencast.com/t/CRWbSohlr
There is something on your end affecting your video.
Try this css in the theme panel->custom css box:
.td-post-template-9 .td-post-featured-video
iframe{
width:100%!important;
}

Thanks.

Well post template style 8 uses a very big images as a background. It is normal for posts with huge images to load slower. Remove the image and test again. You will see a great improvement. Images load slow as they have a very big file size.

Thank you!

Hello,

Please try it a few more times as the server can get hung up at times. If you still cannot install a demo, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

The call for that image is not found in our theme. Please check your custom modifications as there is no such call for a licensed picture that is not meant to be distributed. The images you get with the theme are not the same ones as the ones on our demo because the ones on our demo are licensed and not meant for public use.

Thank you!

Hello,

The mobile theme requires you to place the code in the mobile theme options as well:
https://www.screencast.com/t/UpU37Vavcc8q

Thank you!

Hello,

In order to add a subscription form you will need a plugin as the theme has no such functionality. Then you can use the plugin shortcode to insert it into posts using the do_shortcode function in the post template files.
https://developer.wordpress.org/reference/functions/do_shortcode/ and then use it in the post template files here: https://www.screencast.com/t/fnVTFlVNasG

Thanks

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

The bug is no longer there. Please update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks.

replied via the envato dashboard.
Thanks.

Hello,
Please only use the visual composer version that comes with the theme. Please disable the plugin and delete it from the plugins section and then install it again from here: http://screencast.com/t/PtNqOuhl
If the error is still there, then access your files via ftp and delete visual composer (js composer) from your plugins folder and then try to install again.
Let us know how it goes.
Thanks.

Hi,

Please use the browser inspector and you will see every class you are looking for: https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thanks.

Hello,

Please read this guide: https://forum.tagdiv.com/the-mobile-theme/
You will see in the big red square that the mobile theme does not use visual composer.
You can make the mobile theme appear on mobile devices and the standard theme on desktop. This is the default mobile theme implementation.

Thanks.

Well the theme shows exactly the image you uploaded: http://matajambi.com/wp-content/uploads/2017/01/Iklan-Nalim.jpg I don’t see any quality loss anywhere. again with this image: http://matajambi.com/wp-content/uploads/2017/01/Iklan-DInas-pu.jpg I do not see any image quality loss
Thanks.

And is it set to public? Try to access your page if you are logged out of FB. Or you might have not set it up properly.
Please use this guide: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ and provide a link to your site so we can inspect the counter
Thanks.

If you provide a link to your site i could take a look but I cannot promise anything though as this represents customization. I will inspect it and see if there is a simple css fix.

Thanks.

Hello,

That is wp issue, not a theme issue. Please use this guide:
https://codex.wordpress.org/Changing_File_Permissions

Thanks.

Hello,

Your excerpt issue is because your language does not have spacing between it;s words. Please use the letters filter in the excerpts: https://www.screencast.com/t/X9AjS639

Thank you!

Hello,

Sorry but this means your js ‘broke’ Try the search icon or the mobile menu as well.
We do not recommend the js minification at all.

Thank you!