replied via email

Hello,

Please try the alternative method then using ftp: https://forum.tagdiv.com/install-via-ftp/ and make sure your server meets the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello,

You seem to have a js error in your browser console regarding an events plugin so please disable the events plugin or better yet disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

The ajax filter is different from the “filter”
Please read the block settings guide. I know it’s big but find the section you are interested in: AJAX FILTER is the one you are looking for.
Thank you!

The function is made for posts but we have not tested it on modules. It probably needs further modifications to the function to work on our custom modules. Since it;a a wordpress function and our modules and blocks are custom, it will require custom implementation most likely.

Thanks.

Please provide a link to your site so we can inspect the facebook counter
Thanks.

Hello,

You can see what block uses what module in this list: https://www.screencast.com/t/DNAfGizM
It can be confusing at first but when you understand the concept it;s rather easy.
The module is the the base element. A block is made out of 1 or more modules. So classically a block is just a ‘box’ in which we put one or more modules.

Thanks

Hello,

If the header ad is what you are after you can create a condition around the header ad to make it not apply on woocommenrce pages. You can use this function: https://docs.woocommerce.com/wc-apidocs/function-is_woocommerce.html
As an example on header style 1 you can replace this code:
https://www.screencast.com/t/1k2dGIr4w
with this one:
<?php if(!is_woocommerce()){?>
<div class="td-header-sp-recs">
<?php locate_template('parts/header/ads.php', true); ?>
</div><?php } ?>

It should look like this: https://www.screencast.com/t/ZNcTcS7fYWgK

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!
Bogdan B

Hi,
The screenshots I provided were from Chrome. I just accessed your site again from each browsers: ie, chrome, and firefox but no issue was seen regarding the icons. Try it from a different machine.
The icon is present on your site so it should display.
Here is the proof: https://www.weismine.com/wp-content/themes/Newspaper/images/icons/ico-video-large.png

Thanks.

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you! Bogdan B

Hi Matthijs

Unfortunately our theme does not have such option so you will have to find a plugin that can provide the form you want. I’m not sure contact form provides the subscription option you want, but there are lots of free plugins out there to try.

Thank you!

@ serjnsk well if you have 2 sites, you need to remove the code for the second as well. You cannot edit just the one and hope to affect the other. Also make sure you have the same version of the code on both. Code gets changed. A different version of the theme will have a different code.

@JJ0000 The same login is used on your theme as well as it;s the same theme. If you want to disable the theme login modal, use the solution above. If you want to keep parts of the login modal, then it will be much much more complicated and we suggest hiring a developer as you will need substantial coding skills for this modification.

Thank you!

Hello,

The call cannot come directly from the database without it being on your site somewhere. Please check your site, your posts, pages. to see where the image is being called. Maybe you placed the test ad at one time and forgot about it. It can be in an ad box on pages or in a sidebar. Our theme does not request anything without it being requested by the user.

Thank you!

Hello,

Please use this guide for the child theme: https://forum.tagdiv.com/child-theme-support/
and for a bit of insight:
https://forum.tagdiv.com/topic/setting-up-child-theme/

Thank you!

Hello,
Our theme was tested with the font awesome plugin and icons. If you want to add your own icons in, you will have to use a custom implementation. You can use standard html as the menus section accepts html. Unfortunately you will have to create the code yourself as we cannot provide any custom work at the moment.
Thank you!

Hello,

Well in this case you will not have very much luck on google as the theme code is custom. Only if a user posted the exact same issue somewhere. The logo url can be changed from these 2 files:
This is for pages: https://www.screencast.com/t/QNSuvCS7Oz
This is for the rest of the site: https://www.screencast.com/t/CSnri3Ih

Thank you!

Hi,

Sorry but I cannot see any redirect on your site. It works fine now.
Please check your htaccess or any plugin that can cause redirects.

Thank you!

If you cannot load translations, please contact us via email and we will load the translation as it works properly from our end. We have not figured out why this happens and we are still investigating.
Our email address is contact@tagdiv.com

Thank you!

Hi,

The revolution slider settings can be found in the documentation provided by the plugin author: https://www.themepunch.com/revslider-doc/slider-revolution-documentation/
https://www.themepunch.com/revslider-doc/post-based-slider/

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Please provide a link to your category page so I can inspect it
Thanks.

Hello,

Please do a clean theme install using this method: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hi,

Unfortunately the robots.txt and the htaccess are not part of the theme. You should search online for a few possible solutions like for example:
https://kb.yoast.com/kb/xml-sitemap-errors/
https://moz.com/community/q/robot-txt-and-sitemap
http://www.wpbeginner.com/wp-tutorials/how-to-optimize-your-wordpress-robots-txt-for-seo/

Thank you!

Hello,

You do not need to crop anything by hand nor do you need to change any cropping method from our theme (it can only be done through hard-coding) The theme has a cropping system and fixed thumbnails for each element. What you need top do however to make sure all the thumbs show the right aspect ratio is to assess the blocks you use in the theme and make sure you use close aspect ratios so the images will position properly in each case. Here is a list of thumbs used: https://forum.tagdiv.com/theme-thumbs/
As you can see different theme modules use different thumbs with different aspect ratio’s. You cannot change it for each block in particular. There is only 1 featured image you can upload and the theme will crop it to every size needed. You have to make sure that 1 image will fit all the modules you use on your site properly.

Thank you!