hello,

Please do not post your login information here as this is a public forum and other will be able to see them. Please disable all plugins except visual composer,clear cache and reset cdn files if you use it. Then test the registration again. i saw that you use many untested plugins so there is most likely a plugin conflict going on. Please also change your admin login to prevent any unwanted users accessing your site.
If you want to provide private information please do so via email at contact@tagdiv.com

Thank you!

Hello,

If the post settings do not appear on your site, please disable all plugins except visual composer, clear cache and reset cdn files if you use it. If you still have trouble with this please contact us via email at contact@tagdiv.com and provide a link to your site and admin information so we can login and investigate.

Thank you1

Hello,

If you mean the main menu height, you can increase the main menu font line-height and that will make the main menu wider: http://screencast.com/t/FE8v0AoPaICp

Thank you!

Well your footer provides a 404 not found message. Please remove your footer logo and upload it again in the media library. You can use the footer section of the theme panel: http://screencast.com/t/p1YreTiVFyrV
Thank you!

Hello,

Please try to disable all plugins except visual composer,clear cache and reset cdn files if you use it. Then test again. Please also provide a link to your site so we can inspect it.

Thank you!

Hello,

Unfortunately our theme is limited to the block settings it provides: https://forum.tagdiv.com/block-settings-guide/
You will have to find a sorting option that fits your needs using the filters available for blocks categories, tags, authors, etc.
The tag filtering will offer a better control over the posts by simply adding the tag to the post you want to show in the block.

Multumesc.

Thanks.
Glad you found it!

Hi,

It seems those elements cannot be translated. You will have to edit td-module-single.php and edit the code for them. You can find the code here: http://screencast.com/t/6HCJo2wlr – http://screencast.com/t/4d91w2Of
Simply change the text in the code.

Thank you!

Hi,

That was a temporary issue. We use the same system on WPion. We are not “merging” with anyone so you can rest assured we will continue to be here for a long time :). This forum required a reset as there were a few server hick-ups but they have since then been fixed and we are fully operational again.

Thank you!

Hello,

The visual composer plugin can only be updated through the theme releases. Please use this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
As for the support we will provide it here on the forum. If there is a question that only they can answer, we will open a ticket ourselves at the plugin author’s site, but this was not the case in a long time.

Thank you!

Hello,

It seems your thumbnails are not active for the grid. It uses the full image instead and that cannot be made to fit the grid properly. Please make sure your thumbnails are active here: http://screencast.com/t/bY5NbMDzG9z and then use this guide to fix the images: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thank you!

Hello,

We can assure you your sites are safe. This forum got infected with a few malware exploits but they were removed and there is no threat anymore. Your sites got the warnings because the theme has links to this forum (to the documentation) in the theme panel. (Thy are the suggestions and references to the docs.)
This only affected our server and could not have affected anything beyond that.

Sorry for the inconvenience and thank you for your understanding.

Hello,
Sorry but unfortunately the theme width cannot be changed. The theme width is fixed and altering it will result in layout breaking elements. We do not recommend altering the theme width.
Thank you!

Hi,
Sorry but i could not see any error on your site’s footer: http://screencast.com/t/LbELk5CYYJQ
You did not include any screenshot in your reply.
Please let us know if you still have trouble with the footer.
Thank you!

Sorry, our theme was not yet tested with php 7. The errors you are seeing are just warnings. Setting wp-debug to off should not provide them anymore.
Thank you!

Ok,

I’m not sure what does not work on your end but I tested this now in the current version and it works as expected. The author bio supports html: http://screencast.com/t/o0gcneu4u1
Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate this issue. Also include a link to this conversation so we can identify you.

Thank you!

Hello,

Please check your widgets area if you say it;s in the sidebar section it has block settings you can filter. You cna then choose the category you want it to show posts from. Please check the block settings guide to learn more about how you can filter blocks: https://forum.tagdiv.com/block-settings-guide/
These settings can also be found in the widgets area for sidebars.

Thank you!

Hello,
Well since the link comes from an external source, it is that external source that should make it one in anew tab, not the theme. Our theme only renders the ad code as it is, it cannot modify it.
Please contact your ad provider
Thank you!

Hi,

The theme ads the author for facebook in this code: http://screencast.com/t/LtRy1Yx8u0em If you remove it, the theme will no longer add the author to facebook.

Thank you!

Hello,

Please use this code:
.td-category-header .td-page-title{
text-transform: initial!important;;
}
You can add the code in the theme pane;->custom css box

Thank you!

Hello,

If you want to contact us in private, please do so via email at contact@tagdiv.com.

Thank you!

Hello,

Unfortunately that social sharing option does not come from the theme. We do not have such icons. It is most likely a plugin you will have to deactivate.

Thank you!

Hello,
In order to use shortcodes in the mobile theme you have to place them inside of your post content if for posts you want to have them, or in the mobile editor on pages.
(There is a second editor in page edit)
Thank you!

Hello,

You can use the theme on sub-domains of your site but only under the condition that it;s par to the same project. Envato specifies in it;s license that you can use the theme on 1 final end product: https://themeforest.net/licenses/standard

Thank you!

Hi,

That seems to be the wp admin bar. It should not be showing up if the user is not logged in. That is a strange issue. It could also be a caching issue. Please use wp super cache and these settings:
https://forum.tagdiv.com/cache-plugin-install-and-configure/ and for a cdn server: https://forum.tagdiv.com/cloudflare-cdn/

I hope this helps.
Thank you!