Him,

You have to update your version of visual composer. That is why you see the error. You are trying to install a version of VC that is not supported anymore. Please disable your plugin and delete files from the WP plugins section and then simply install the plugin from here: http://screencast.com/t/CpIJPmgjil91

Thank you!

Hello,

Please use this guide to set up your counter properly: https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
Make sure you clear all caches afterwards.
If you still cannot get it to display properly, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you!

Hello,

Sorry but that code does not come from our theme. Please check your plugins as the theme does not add that code.

Thank you!

Hello,

Please use this css code:
.td-read-more a, .more-link-wrap a{
background-color: rgba(123,62,188,0.79)!important;;
}
Add the code in the theme panel->custom css code.

Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Also disable any image optimization tools you might have in place. It seems your thumbnail for those posts gets converted to a 1 x 0 pixels image. That is why you cannot see it.
After you disable all plugins and check any custom code please make sure thumbs are active on your site: http://screencast.com/t/jIv2BXrCM5hW and then use this guide: https://forum.tagdiv.com/search/strange/

Thank you!

Dear Gaurav,

As you can tell from this guide, https://codex.wordpress.org/Using_Javascript the theme has nothing to do with the js rendering on posts. WordPress cannot render any javascript code inside a post without proper implementation. Please read the codex and use the correct method to implement a js code on a post.
http://screencast.com/t/IiI9BEnbKD7
Your code will not work only by pasting it inside a post.
A post is totally different from a raw js element on pages.
Maybe this will help:
https://www.godaddy.com/garage/webpro/wordpress/3-ways-to-insert-javascript-into-wordpress-pages-or-posts/

Thank you!

Hello,
Unfortunately you will have to use the previous version of PHP as PHP 7 compatibility is not yet implemented in our theme. We are working on it and we will implement it as soon as it;s ready but for the moment we do not recommend using php 7.
Thank you!

Hello,

Unfortunately since you cannot add a certain category for each post in the block ,you cannot add a certain color as well. Sorry. There is no such setting in our theme. The blocks can only have these sorting options: http://screencast.com/t/ohPA5bkhTRgB and the categories to pull articles from but there is no such control to change these settings on each post the block grabs. The block is seen as a whole element. It cannot be split into articles and have each article with it;s own setting. Sorry. Blocks pull content dynamically and css is not able to detect which post belongs to which category in order to change it;s color. This will have to be made custom but not using css. That is more complicated to add and will require some time and effort to do. We suggest getting some hired help on this one as there is no simple solution we can provide. Sorry.

Thanks.

Hello,

We have not tested this but you can alter these file if you have the proper knowledge:

http://screencast.com/t/uIiRjFub13 and http://screencast.com/t/Jm4uyHbRP6b

Thanks

Hello
The plugin is called the envato market plugin. Please use this guide to install and configure it: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!

Hello,
please make sure you update your mobile theme plugin as it is needed. Please disable and delete files for your current mobile theme plugin and install it again from the main archive you download from envato.
Thank you!

Hi,

Here is the code needed:
.td-review-row-stars{
display:none;
}
.td-review-summary .block-title{
display:none;
}
This will affect all of the reviews so you only have to add the code in the theme panel-> custom css box once and it will work on all of them
Here is the result:
http://screencast.com/t/kYPNQkobMG
I also removed the second block title called overview as 2 titles did not display properly.

I hope this helps.

Thanks.

Hello,

Unfortunately our theme does not have any option to change the default font of the theme. you will have top change each section in particular (some have general fonts per section).
You can change the default font though with a bit of customization if you know your way around coding a bit. you can follow this topic:
https://forum.tagdiv.com/topic/do-i-really-need-to-change-all-the-text-fields-for-fonts/

Thank you!

Hello,

There is a strange issue in the current version of the theme regarding the translation and we have not yet been able to identify what exactly affects the translations. We got quite a few reports of this issue but each time we logged in to our users that reported this, we were able to change the translation without errors on our first try. But not being able to see the error we are not able to provide an answer to what exactly causes this issue. Maybe it;s a browser setting…we cannot say for sure. Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you!

Hello,
People get this error when the update is not done properly or they have custom modifications made. Please make a clean install of the new version by following this guide: https://forum.tagdiv.com/install-via-ftp/ Please restore all modifications you made to the theme, and switch to the main theme if you use a child theme. You can also set your search template from the theme panel. Simply change the settings here and hit the save button: http://screencast.com/t/hH65D9slczNW
Thank you!

Unfortunately if the problem is also present without the theme, it is a WP issue and you will have to make sure WP is up and running properly before using the theme.
Thank you!

Hi,

If you say your theme is brand new ad you did not add that text there, it is very strange indeed. Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate this issue.
Please also include a link to this topic so we can identify you. We can assure you that does not come from the theme. Wer do not even know what NT&RC is.

Thanks

OK,

Your site cannot be accessed because you have a coming soon screen going on. I suspect you are using the mobile theme plugin so those settings do not apply in this case. If you use the mobile theme plugin, ALL the mobile settings must be done through this section of the theme panel: http://screencast.com/t/8zhXHyjIOQs1

Thank you

Hello,

You can also make the page show up in a block o you change the post type to page from block settings. Please use this guide to see how you can change the post type: https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hello,

I suspect you are referring to the custom title not the image caption as this element ignores captions for images. It will only show an image and a custom title.
There is no setting in the fonts section added for this element for the moment. You can change the font family and size with css like so:
.td_block_image_box .entry-title{
font-family: 'Roboto', sans-serif;
}
Add the code in the theme panel-> custom css box

Thank you!

Hello,
The new breadcrumb markup was created according to the google rules specified here: https://developers.google.com/search/docs/data-types/breadcrumbs
This is the way the breadcrumbs are supposed to work. so you can have the full path to the element.
The home is simply the name of your homepage. Please change it to your site name and you will no longer have home//category/post url but rather mysitename/category/post url
Google recommends this markup to be present.
Thank you!

Hello,
Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate this issue.
Thank you!

Hello,

Please open a new topic if you do not have a related issue.
The homepage blocks can be changed on the page edit screen in visual composer. Please read this guide to see how you can filter the categories in the block settings: https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hello,

Please open a new topic if you do not have a related issue.
The homepage blocks can be changed on the page edit screen in visual composer. Please read this guide to see how you can filter the categories in the block settings: https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hello,

Sorry but W3 total cache is not a tested and approved plugin. The recommended cache plugin to use with our theme is wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!