Hello,

Please contact us via email at contact@tagdiv.com and provide wp-admin so we can investigate this issue
Please also provide ftp access in case we need to access your files. Also include a link to this topic so we can identify you.

Thank you!

Hello,

Please contact your host and make sure that php multibyte module is installed and activated – http://php.net/manual/en/mbstring.installation.php
Let us know how it goes!

Thanks!

Try this code:
.block-title span{
padding: 7px 12px 4px 0px!important;
}
Thanks.

Hi,

It seems the breadcrumb container is still there. You can remove it with this code:
.single .td-crumb-container{
display:none;
}
.td-post-content{
margin-top: 5px!important;;
}

As for the mobile theme, this is an issue caused by the latest version of wordpres and wp super cache. The plugin was not updated to support the latest version of WP. Here is a temporary fix until they update the plugin:
https://forum.tagdiv.com/topic/mobile-theme-problems-3/

Thank you!

Hi
Well you should install font-awesome for menus as that code comes from the plugin. Here is a guide on how to use it: https://wptavern.com/how-to-add-font-awesome-icons-to-wordpress-menus
I hope this helps.
Thanks.

Hi,

this is how our theme was built. There is a code added that grabs the parent category as well. Here it is: http://screencast.com/t/Y0WRlo5IA You can remove the code if you want to remove the parent categories.

Thank you!

You say you used adrotate and it still does not work. Adrotate is a separate ad system that excludes the theme. So maybe there is something not theme related affecting it. Please switch themes and test your ads on a different theme. Use a standard wp theme and see if the ads show up. If your ads do not work on a wp default theme as well, If the ads do not work on a default theme as well, then you should contact google.

Thank you!

Ok.
I think I get it now. Here is the code you need:
.block-title span{
background-color:white!important;
}
result: http://screencast.com/t/xr5ogpH2gJ
Thanks.

Hi,

Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Also remove any custom code you may have added to the logo. You will have to check any image customization and compression to see if image quality is not affected by it. Also remove any image features of jetpack such as photon. Try to bring the theme as close to default as possible because our theme does not make images blurry or increase their size. There is something on your end affecting the logo and you need to identify what it is.

Thank you!

Hi,
If you want to only remove the views from the back-end you can do it by commenting out or deleting this part of code: http://screencast.com/t/TDrqqiWXB
Thanks.

Hello,
Here is our theme header.php: http://screencast.com/t/bzfakH3ctTV
There is no That is something you added or maybe a plugin did but it does not come from the theme.
Thank you!

Well the errors are not about the code we provided. The errors are at the code you already have there. The parts with the x in front do not do anything. Remove them : http://screencast.com/t/QMFrbOYS

Thank you!

Hello,

We if the child theme is not created correctly or the customization added to the child theme is not done properly as well, then the layout could break very easily. Please create your chgild theme based on the one provided in the main theme package and use this guide to add new files to it: https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!

Well the politics demo is not presented in that tutorial you mention. It presents a way to create a homepage using visual composer, not a way to replicate the politics demo.
If you like the politics demo look, simply install the politics demo and you will have the style and content if you choose to: https://forum.tagdiv.com/installing-demos/
As an alternative, you can simply replicate it in visual composer and revolution slider.
The elements used on all our demos can be created through the page builder. There are slight variatiuons with the css but not structural changes.

Thank you!

Hi,
What type of adsense is it? Is this a standard adsense ad or something else like a page-level ad. Please check the documentation for your type of ad and see if it requires any special type of implementation. This has to be documented somewhere.
Thank you!

Hi,

The categories that show up in the post page are all the categories the posts belong to. if your post belongs to all of the categories then all of them will show up. The e is no simple way of altering this i;m afraid except for you manually removing the categories from the post. What you select here will end up showing on the post: http://screencast.com/t/A9CsF9pJ4rL

Thank you!

Hi,

It seems to be a pattern here about the ClamAV antivirus. It seems to be the only anti-virus until now that detects a threat in our theme. Here is another topic that states the same thing:
https://forum.tagdiv.com/topic/white-screen-after-server-migration/
We can assure you that our theme is virus free and all envato themes are virus free as envato himself scans all uploads before providing them or the general public. So there are 2 grantees here. One from us at tagDiv and another from Envato.

I hope this helps

Thanks.

Hi,

Please contact us via our email address at contact@tagdiv.com and provide wp-admin so we can login and investigate this issue.
Please also provide a link to this topic so we can identify you.

Thank you!

Hello,

Well we do not have the exact model but we have tested your site on the standard opera browser and it works as expected. Please try a different device as we cannot find any issue.

Thank you!

Hi,

Please provide a link to your site so I can inspect it and point out the white area so I can inspect it.

Thank you!

Hi,

Well if you insert the shortcode you should remove the plugin implementation . I’m not sure how the plugin works though. Mayabe it converts the standard comments to the fb comments in which case you need to move the theme comments from the single files from here: http://screencast.com/t/3pwbHj1LZZRu and move the in the loop-single files under the social sharing like so: http://screencast.com/t/vxlZryul

What I do know is that you can implement them from the code without using plugins. Here is a topic that explains how I did it:

https://forum.tagdiv.com/topic/facebook-comments-2/

Hope this helps
Thanks.

Hi,

Well please check the file again as there are 2 sections of code that are identical. Scroll a bit further down and you will see another identical code. One is for the top sharing and one is for the bottom sharing. You could be altering one and checking the other. (I’ve done that a couple of times myself :))

Hope this helps.

Hi,

Yes, it seems there is an issue with the gap as it creates a bit of extra space that provides a horizontal scroll bar at the bottom of the site. The gap seems to add this issue. I have added this to our bug list and we will fix it in the future version of our theme.

Sorry for the inconvenience.

Hi,

Well id depends on the display. If it;s a retina display you should upload a retina logo. That needs to be double in size for it not to be blurry. For a normal display you can upload a logo as mentioned in the theme panel instructions here: http://screencast.com/t/ynedQLFhw
If you use a header style that doe not require a mobile logo, make sure you upload a retina logo in the normal header logo area here: http://screencast.com/t/WeValQvVwsM5

Thanks

Hi,

Ok, I finally understand now. I can tell you I did not even use the post page ever, so that’s my bad on this part 🙂 The post page is affected by the same setting in our theme panel as the blog page…meaning here: http://screencast.com/t/wL8v40jB
There are blocks in our theme that do not show excerpts so they will not show your ad code.
Our theme provides ad spots for your future posts that do not require you to place the ad directly in the post content so the excerpt will not pick up the ad code like it does on your site now. Here is a link to our content ads: https://forum.tagdiv.com/article-ads/

I hope this helps and sorry for not understanding you better and quicker.